• Provide patient/provider/customer care • Use the pharmacy computer system to facilitate patient care • Prepare and label medications appropriately for distribution • Retrieve, review, and perform inventory management for medications and supplies in the pharmacy • Maintain pharmacy records • Participate in onboarding and training of new pharmacy personnel • Participate in direct communication with health professionals to coordinate patient medication services through face-to-face or telephonic interactions

• Responsible for remote order review and implementation and maintenance of clinical pharmacy services • Collaboratively work with practice leadership and McKesson teams to ensure high-quality pharmacy services • Develop and implement strategies to optimize clinical efficacy and drug use initiatives • Function as clinical pharmacist for patient-specific practice needs • Lead development of clinical practice metrics

• Review claims information and automated clinical opportunities to make evidence-based recommendations. • Assist members to download and use the Walrus app. • Conduct digital clinical engagements with members. • Refer members to employer sponsored programs as appropriate. • Make therapy recommendations to providers. • Work collaboratively with other Walrus team members on aligned projects. • Assist in the development of internal clinical and member-facing products. • Participate in client and prospect calls as needed. • Provide clinical coverage outside of normal work hours as needed.

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.) • Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist • Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence. • Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled. • Accurately document all interactions, outcomes, and identified barriers in appropriate systems. • Identify opportunities to enhance pharmacy workflows and processes • Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs) • Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals