SCP Health

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Provide telephonic clinical assessment, nursing triage, health information, and patient education to a wide variety of patients across the health continuum and/or health education to culturally diverse populations recently discharged from in-patient admission. - Assist in directing patients to the most appropriate level of care. - Work closely with other members of the team to ensure adequate coordination. - Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations. - Adhere to and participate in the Care Management process. - Provide outbound follow-up calls as necessary. - All other duties as assigned. Qualifications - Must have excellent verbal and written communication skills with patients and all members of the healthcare team. - Must have excellent organizational skills and ability to complete competing priorities. - Must have advanced computer skills. - Must be team oriented. Requirements - High School Diploma – Required. - Field of Study: Nursing-LPN. - LPN License - Required. - Multistate License issued under the NLC (Nurse Licensure Compact). - Home Health, Med Surg, or Emergency Department experience preferred. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources. Company Description SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Manage the full lifecycle of data acquisition initiatives, including new starts, transitions, dataset expansions, and process improvements, ensuring timely and accurate delivery of data integrations aligned with business needs. - Serve as the primary point of contact for assigned clients, collaborating with Medical Leadership, Operations, and facility stakeholders to define data needs, assess availability, and ensure alignment between business and technical teams. - Lead discovery sessions to gather requirements, identify risks and constraints, and define scope, timelines, and expectations; develop detailed documentation including business requirements, data specifications, and workflow artifacts. - Analyze healthcare data (HL7, FHIR, flat files) to support mapping, validation, and identification of gaps or anomalies that may impact downstream processing and business use. - Partner with engineering teams to translate requirements, clarify technical details, and ensure successful development, testing, and deployment of data integrations. - Develop and maintain project plans, communication strategies, and status reporting; lead sprint ceremonies and coordinate team workload to ensure priorities are aligned and delivery timelines are met. - Lead client and stakeholder meetings to provide updates, address risks, resolve issues, and maintain alignment throughout the implementation lifecycle. - Monitor overall delivery health across multiple initiatives, proactively identifying risks, dependencies, and resource constraints, and driving alignment to maintain project momentum. - Support intake and scoping of new data acquisition requests, ensuring requirements are complete, actionable, and aligned with SCP Health data standards and delivery expectations. - Ensure key decisions, documentation, and communications are consistently captured, maintained, and accessible within designated systems. - Identify process gaps and inefficiencies, implement improvements to enhance data acquisition workflows, delivery consistency, and cross-team coordination. - Provide leadership and guidance during implementations, ensuring stakeholders remain engaged, aligned, and accountable across the project lifecycle. - Perform related duties as assigned. Qualifications - Strong understanding of healthcare data ecosystems, including EMR systems and data exchange formats such as HL7, FHIR, and flat file structures. - Ability to translate complex business, clinical, and operational requirements into clear, structured, and actionable technical documentation to support implementation and integration efforts. - Demonstrated ability to manage multiple concurrent initiatives, prioritize effectively, and maintain momentum across competing timelines and stakeholders. - Strong analytical and problem-solving skills, with the ability to identify root causes, assess impacts, and drive resolution in complex and ambiguous environments. - Excellent communication and interpersonal skills, with the ability to effectively engage technical teams, business stakeholders, and external clients. - Ability to lead meetings, facilitate discussions, and drive alignment across cross-functional teams to ensure clarity, accountability, and progress. - Strong organizational skills and attention to detail, with the ability to maintain accurate documentation, track progress, and ensure accountability across initiatives. - Working knowledge of project management and Agile methodologies, including sprint planning, backlog coordination, and iterative delivery practices. - Ability to analyze and interpret data outputs to support validation, identify discrepancies, and ensure data quality prior to business consumption. - Self-motivated with a high degree of ownership and accountability, capable of operating independently while collaborating effectively within a team environment. Requirements - Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. - Minimum 2 years experience working with EMR systems, healthcare applications, or healthcare data. - Minimum 2 years experience in client engagement, implementation, project coordination, or technical support roles. - Ability to read and interpret healthcare data formats such as HL7, FHIR, flat files, or CSV structured data. - Strong communication skills, with the ability to translate complex technical concepts into clear, actionable information for clients and internal teams. - Proven ability to manage multiple concurrent projects and deadlines. - Experience creating documentation such as requirements, process flows, or technical specifications. - Solid organizational skills and attention to detail. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources. Company Description SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

• Lead full-cycle recruitment for anesthesia clinicians • Manage sourcing, screening, interviewing, offer negotiation, and onboarding coordination • Develop customized recruiting strategies based on market conditions • Build proactive pipelines of anesthesia talent through direct sourcing and referral networks • Serve as a strategic recruiting partner to anesthesia operations leaders • Deliver a high-touch, relationship-focused candidate experience • Utilize enterprise applicant tracking system (ATS) for recruitment metrics

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Adheres to specifications document(s) to positively impact data capture - Collaborates with the business on the current measures required by regulatory bodies to ensure appropriate data capture - Engages with internal systems for alignment on data requirements - Collaborates with facility, vendor, and internal departments on setting up connectivity (VPN and Ports) - Identifies interface scope through collaboration with facility contacts, vendor contacts, and clinical analysts - Builds appropriate interfaces with vendor(s) and facility - Performs applicable unit testing scenarios specific to different service lines - Performs unit testing of all interfaces prior to handoff for integrated testing with business partners - Identifies, documents and resolves issues assigned by management or team leads - Provides end user support during and post implementation - Participates in workflow design and understands data impacts to users - Complies with process flow models according to business needs - Ensures maintenance of interface translations and lookup tables for proper normalization - Performs data conversions according to FHIR specifications documentation - Maintains knowledge of changes to HL7 structure using HL7 standards - Adheres to and suggests modifications to the HL7 specification - Delivers work within established timeframes - Identifies and takes action on opportunities for process improvement Qualifications - Strong track record of providing excellent work/life balance - Comprehensive benefits package and competitive compensation - Commitment to fostering an inclusive culture of belonging and empowerment through core values - collaboration, courage, agility, and respect Requirements - Pay Range: 75,280.00 - 111,435.00 USD annually - This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance - Medical, dental, and vision insurance - 401(k) plan with a company match - Paid time off and holidays - Professional development support - Employee wellness resources

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business. - Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues. - Schedule, confirm and reschedule appointments and services for patients and/or clients. - Collect appropriate data and document all call information according to procedure. - Assist caller effectively and efficiently to resolve issues. - Assess patients’ eligibility for continuum of care defined by client’s intake process or post discharge process. - Research required information using available resources. - Make multiple outbound calls per shift to patients while following a scripted questionnaire. - Route calls to the appropriate resources. - Meet key performance goals including call handling metrics, quality performance, and attendance. - Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse. - Decide when caller needs to be transferred to a nurse for clinical inquiries. - Manage list of physicians accepting patients and assist in acquiring appointments for patients. - Make follow-up calls to determine if patient kept appointments scheduled with physician. - Assist hospital systems with keeping referrals within said hospital system. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Medical office administration experience preferred. - Medical Assistant Certification preferred. - Two years patient care coordination or patient scheduling role preferred. - Previous experience in healthcare environment preferred. - EMR Experience a plus. - Spanish Bilingual Preferred. - Thrives working in fast-paced, changing, and growth-oriented environment. - Ability to quickly learn new processes and workflows. - Ability to listen to caller while entering data and documenting information accurately. - Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment. - Great active listening skills. - Patient and empathetic attitude. - Excellent interpersonal skills. - Computer literate with attention to detail and the ability to learn new software applications and methods of engagement. - Problem-solving abilities. - Excellent customer service skills. Requirements - Pay Range: 13.00 - 19.00 USD per hour. - This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance. - Medical, dental, vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources.

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Onboarding & Clinician Support - Initiate contact with clinicians post-contract to outline onboarding steps and timelines. - Guide clinicians through access to SCP systems (e.g., Okta, mySCP Connect, Workday). - Track onboarding progress, ensuring timely completion of credentialing and enrollment tasks. - Respond to clinician questions or route escalations to functional experts as needed. - Maintain accurate clinician data in Salesforce and other internal systems. - Scheduling & Workforce Coordination - Collect clinician availability, preferences, and shift commitments. - Create, update, and distribute monthly schedules ensuring complete coverage and minimal premium spend. - Manage shift confirmations, cancellations, swaps, and APAY/Holiday Pay entries within Qgenda. - Partner with Medical Directors and field operations to resolve open shifts and negotiate coverage. - Ensure First Schedule Dates (FSD) and clinician details are accurately recorded in Salesforce (SFDC). - Collaborate with Recruiting and Credentialing to align schedule readiness with start dates. - Payroll & Expense Support - Verify payroll hours from Qgenda, reconcile discrepancies, and coordinate submissions to Payroll. - Assist clinicians with pay and reimbursement questions, escalating complex cases appropriately. - Track and ensure completion of clinician expense reimbursements before payroll close. - Clinician Relationship Management - Serve as the primary point of contact for assigned clinicians, ensuring consistent communication and timely issue resolution. - Develop trusted relationships that promote clinician engagement and retention. - Communicate key updates, policy changes, and site-specific needs proactively. - Offboarding & Data Accuracy - Guide clinicians through offboarding steps, ensuring all documentation and final pay items are completed. - Maintain current clinician contact information and update system records as required. - Support reporting and analytics to track clinician satisfaction and operational metrics. - Process & Quality Improvement - Identify opportunities to improve workflows and clinician experience. - Participate in ongoing training and calibration to maintain consistency and accuracy. - Support initiatives aimed at standardization, automation, and cross-functional alignment. Qualifications - Excellent verbal and written communication, organizational, and follow-up skills. - Proven ability to use persistence, tenacity, and influence to negotiate and engage with clinicians. - Able to work independently, prioritize and manage multiple demands in a deadline-driven environment. - Ability to multitask in fast-paced, high-volume environments with strong attention to detail. - Applies critical and strategic thinking to solve challenges. - Ability to organize, prioritize, and manage time effectively. - Works collaboratively and effectively in a team environment. - Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, Windows, Outlook) and scheduling software (Qgenda). Requirements - High school diploma or GED, required. - Associate’s or bachelor’s degree in business, healthcare, or related field, preferred. - 3+ years of experience in customer service, clinician support or scheduling within healthcare operations. - Prior experience with high-volume scheduling of staff or clinicians, a plus. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance. - Medical, dental, vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources. Company Description SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Acquire and maintain hospital medicine charts for accurate registration and billing, resolve queries, and uphold quality standards while meeting performance metrics and collaborating with support teams for data accuracy and issue resolution.

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including: - Emergency medicine - Hospital medicine - Wellness - Telemedicine - Intensive care - Ambulatory care Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Pay Range 137,645.00 - 203,751.00 USD annually. This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. Benefits - Comprehensive benefits package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources. Visit our website for further information: https://myscpbenefits.com/ Login name: corp-guest Password: weheal

Role Description At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. - Responsible for managing the business relationship with multiple clients. - Maximize relationships by being the main point of contact between SCP Health’s RCS and the client. - Ensure client satisfaction with SCP Health’s Revenue Cycle Services. - Serve as the primary team member responsible for keeping continuous lines of communication open between clients and operational teams. - Utilize deep understanding of revenue cycle management to solve client issues. - Schedule and conduct site visits to client facilities as needed. - Identify challenges faced by customers and develop workable solutions. - Participate in strategic and implementation meetings. - Manage and lead new client or project implementation activities. - Conduct client post go live reviews to identify operational challenges. - Develop and maintain detailed schedule and project plans for assigned projects. - Act as the Project Manager for department projects of low to mid-level scope and complexity. - Review client financials and monitor reimbursement, cash flow, fee schedules, and billing effectiveness. - Prepare and present Client Services activities in the RCS Monthly Operations Review meetings. Qualifications - Bachelor’s Degree or higher. - 1-2 years in healthcare billing, reimbursement, revenue cycle. - 3 years of Revenue Cycle Services experience. - 2 years of Client Services experience in a Healthcare environment. - 2 years Project Management experience. - Intermediate to Advanced level with Microsoft Office, including Excel, Word, and Outlook. - Experience presenting to C-Suite level executives. - Lean Six Sigma or other project management methodology experience. - LSS Green Belt or CAPM certification preferred or equivalent experience. Requirements - Must be able to work independently. - Ability to work across collaborative interdisciplinary teams. - Must be flexible, diligent, sincere, active, and enthused about the job. - Must communicate effectively with technical and non-technical personnel. - May be asked to travel with the possibility of extended overnight stays as needed. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - 401(k) plan with a company match. - Paid time off and holidays. - Professional development support. - Employee wellness resources. Company Description SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Responsibilities: - Provide telephonic clinical assessment, nursing triage, health information and patient education to a wide variety of patients across the health continuum and/or health education to culturally diverse population recently discharged from in-patient admission - Assists in directing patients to the most appropriate level of care. - Work closely with other members of the team to ensure adequate coordination. - Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations. - Adheres to and participates in the Care Management process. - Provide outbound follow-up calls as necessary. - All other duties as assigned. Knowledge, Skills, and Abilities: - Must have excellent verbal and written communication skills with patients and all members of the healthcare team. - Must have excellent organizational skills and ability to complete competing priorities - Must have advanced computer skills. - Must be team oriented. EDUCATION (Required and/or Preferred): - High School Diploma – Required FIELD OF STUDY: - Nursing-LPN WORK EXPERIENCE/QUALIFICATIONS: - LPN bedside nursing experience - Home Health, Med Surg, or Emergency Department experience preferred REQUIRED LICENSES: - LPN License - Multistate License issued under the NLC (Nurse Licensure Compact) LOCATION: - Remote Role (SCP-Home Based) - Must reside in Louisiana and able to work Eastern time zone (shift starts at 8:30am EST) Pay Range: 18.00 - 28.00 USD per hourThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. https://myscpbenefits.com/ Login name: corp-guest Password: weheal