• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. • Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Title: Talent Success Generalist Location: Hybrid | Schaumburg, IL Job Description: Who We Are At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. What We Do Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline. We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. Overview of the Role - The Talent Success Generalist delivers day-to-day operations and administrative support across Talent Acquisition, Onboarding, Employee Relations, Employee Data/Compliance, and Performance Management. This role ensures consistent execution of TS processes, maintains accurate employee records, supports employee inquiries, and partners with TS leadership to maintain compliance and a positive employee experience. The Generalist is the backbone of TS operations and plays a critical role in ensuring foundational excellence. - You’ll stand out if you’ve worked in a small or growing organization and know how to pair strategic thinking with hands-on execution. CPG experience is a plus. You’re curious, adaptable, and energized by getting things done while building trusted and authentic relationships. - Location: Hybrid Schedule 3 days in office. Local to Schaumburg, IL - Salary range $50,000 - $55,000. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. - At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands for consumers and their families. If you’re looking for a sign to apply, here it is! What You’ll Do at C.A. Carlin Talent Acquisition & Onboarding Support - Post jobs, source candidates, and coordinate interviews. - Administer offer letters, conducts pre-employment checks, and new hire onboarding logistics. - Facilitate policy acknowledgments and compliance onboarding. Employee Relations Administration - Support ER case intake, documentation, and scheduling. - Assist with investigations related tasks (note-taking, file management). - Provide administrative support in disciplinary and grievance processes. Employee Data, Compliance & Risk - Maintain accurate HRIS records and employee documentation. - Support compliance, audits, workplace standards, and TS policy administration. - Ensure employee data privacy and proper record management. Performance Management Administration - Coordinate performance review cycles and goal-setting timelines. - Maintain performance documentation and track PIP progress. - Provide managers with process-related guidance and reminders. General Talent Success Support - Provide ad-hoc administrative and operational support aligned to Talent Success priorities and evolving business needs. - Assist with cross-functional TS initiatives, projects, and process improvements as needed. - Support implementation of new programs, tools, or policies to enhance the employee experience and operational efficiency. Skills - Detail-oriented: Ensures accuracy in records, compliance, and data - Reliable executor: Delivers consistent day-to-day operations - Highly organized: Manages competing priorities effectively - Discreet & trustworthy: Handles confidential information appropriately - Proactive: Anticipates needs and follows up without prompting - Collaborative: Works well across TS and business teams - Process improvement mindset: Identify inefficiencies and fix them - Data reporting: Basic analysis of HR data Qualifications - 2+ years HR experience (ie., generalist or coordinator roles) - Preferred experience in ADP Workforce Now, Greenhouse and Microsoft Suite - Experience supporting multiple HR functions (recruiting, ER, compliance, performance) - Familiarity with employment law basics - Experience in fast-paced or high-growth environments Perks - PTO and Sick Days - 11 paid company holidays - 1 floating holiday per year - 2 paid volunteer days per year - 3 months fully paid parental leave (regardless of gender) - Medical, dental, and vision - Paid company life insurance - 401k with company match - Summer hours (half day Fridays from Memorial Day thru Labor Day) - Work from home flexibility Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. • Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). • Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) • Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. • Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives • Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. • Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. • Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized Qualifications Ideal Candidate: We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level. Key Requirements: - AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights - Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments. - C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world's largest enterprises.. - Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives. - Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts. - Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives. - Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations. - Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs. - Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution. - Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels. - Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success. This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.