Title: Intake Advisor I Location: United States Regular Full-Time Job Description: We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with Tues/WED off. Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare's purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL FUNCTIONS: - Triage calls by understanding callers' purpose, needs and urgency. - Clearly explain the call process and ensure that caller gets to the right place ASAP. - Monitor call queues to understand ASC activity and how to provide support. - Collects and records client information in the customer relationship management system, Salesforce. - Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. - Make reliable warm transfers ensuring that the caller gets connected with the right person. - Personalizes response emails for all internal and external communication. - Perform other duties as assigned. STANDARD EXPECTATIONS: - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. - Develops constructive and cooperative working relationships with others and maintains them over time. - Encourages and builds mutual trust, respect and cooperation among team members. - Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Associate degree or equivalent customer service or sales experience. - Demonstrates the ability to function independently and possess strong decision-making skills. - Strong knowledge of customer care, sales techniques, and processes. - Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes - Exceptional analytical and listening skills. - Ability to operate well in a call center team environment. - Proficient typing, data entry, and attention to detail skills. - Excellent communication skills, able to be empathetic with clients. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to communicate clearly and accurately with clients. AHCORP #LI-TB1

Role Description We are seeking an experienced Consultant to provide exceptional support for our SaaS products integrated with SAP SuccessFactors. This role emphasizes customer satisfaction, technical expertise, and collaboration with internal and external stakeholders to ensure seamless issue resolution and customer success. The ideal candidate will be a proactive problem-solver with strong technical, communication, and organizational skills, capable of delivering world-class support in a fast-paced environment. - Customer-Centric Support: - Prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. - Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics. - Provide timely, clear updates to customers regarding issue progress and resolution plans. - Technical Expertise and Problem Resolution: - Gain deep knowledge of our SaaS products, including HCM and Workforce Management solutions. - Use advanced troubleshooting techniques to replicate customer scenarios and identify solutions. - Escalate to engineering as needed for resolution. - Knowledge Sharing and Continuous Improvement: - Contribute to our Knowledge-Centered Support (KCS) system by developing and maintaining articles. - Build expertise in specific product areas to mentor team members, enhancing overall team performance and readiness. - Collaboration and Stakeholder Engagement: - Collaborate effectively with internal teams and stakeholders, ensuring smooth communication and issue progression. - Serve as an escalation point for complex support cases, driving timely and satisfactory resolutions. - Comprehensive Documentation and Training: - Ensure thorough documentation, including user manuals, process guides, and support collateral. - Conduct UAT briefings and support UAT sessions, addressing any configuration-related issues. - Process Excellence and Customer Advocacy: - Advocate for customers by collaborating with product teams to prioritize feature enhancements. - Align the product roadmap with customer needs. - On-Call Work Requirements: - Participate in on-call rotations to provide occasional after-hours support. - Ensure seamless operations and collaboration. Qualifications - Strong written and verbal communication, listening, and interpersonal skills. - Fluency in English (written and spoken). - Proven analytical and problem-solving skills with exceptional attention to detail. - Minimum 2 years of experience supporting SaaS products in a customer-facing role. - Strong organizational and time-management abilities, with a track record of achieving high customer satisfaction and meeting performance metrics. - Proficiency in using computer applications, including the Microsoft Office Suite. Requirements - Preferred Qualifications: - Experience with HCM solutions, especially those integrated with SAP SuccessFactors. - Familiarity with APIs and networking protocols (TCP/IP, SFTP, VPN). - Familiarity with databases, basic SQL queries, and data management tools. - Experience with case-tracking systems and related tools like JIRA.

Role Description Estamos a recrutar um Consultor SIG (m/f) para reforçar a nossa equipa em Lisboa, com possibilidade de trabalhar em regime remoto. O que procuramos: - Licenciatura em Informática, Ciências da Computação ou áreas relacionadas; - 3 anos de experiência (mínimo) em funções similares; - Experiência em projetos em administração pública; - Experiência em projetos SIG em tecnologias ArcGIS (API Javascript e/ou Python). Benefits - Flexibilidade no regime de trabalho (remoto); - Plano de acompanhamento regular; - Participação em projetos com tecnologia inovadora e de dimensão internacional; - Remuneração compatível com a experiência demonstrada, seguro de saúde e seguro de vida; - Dia de Aniversário e Prémio de Referências. Company Description A Movilges IT Consulting conta com mais de 30 anos de experiência no mercado Espanhol, especializada em Logística, Mobilidade e IT, oferece serviços de Consultoria, desenvolvimento de aplicações e manutenção de sistemas. Tal como o universo tecnológico, em constante evolução, também a Movilges IT Consulting pretende evoluir, aumentando a sua presença em Portugal, não só prestando os melhores serviços a parceiros e clientes, bem como oferecendo as melhores condições, benefícios e oportunidades de crescimento profissional para toda a sua equipa. - Em Portugal estamos presentes em diferentes setores, tais como, tecnologia, saúde, administração pública, energia, serviços, banca e seguros. Ao remeter-nos a sua candidatura, autoriza a Movilges IT Consulting a tratar os seus dados pessoais tais como nome, e-mail, contacto telefónico e informações referentes às suas experiências académicas e profissionais, constantes no seu CV. O processamento destes dados serve apenas para os fins legítimos da empresa, ou seja, para os processos de recrutamento de profissionais qualificados para a nossa equipa. Para alguma questão relacionada com os seus dados pessoais pode contactar-nos para o email portugal@movilges.com.

• Own strategic accounts commercially and operationally from the business side. • Manage and grow strategic pharma and biotech accounts. • Build long-term client relationships across multiple stakeholders. • Lead commercial conversations and continuation processes. • Drive renewals, upsells, and cross-sell opportunities. • Create and execute account growth strategies and execution plans. • Own revenue targets within assigned accounts. • Manage forecasting and commercial pipeline visibility. • Identify white-space opportunities across organizations. • Lead account expansion initiatives. • Support pricing and commercial negotiations. • Work directly with executives, procurement, clinical, platform, and AI/data science stakeholders. • Lead difficult conversations when needed. • Ensure risks and delivery concerns are surfaced transparently. • Drive alignment between commercial goals and delivery realities.