Rolling Arrays Technologies

Role Description We are seeking an experienced Consultant to provide exceptional support for our SaaS products integrated with SAP SuccessFactors. This role emphasizes customer satisfaction, technical expertise, and collaboration with internal and external stakeholders to ensure seamless issue resolution and customer success. The ideal candidate will be a proactive problem-solver with strong technical, communication, and organizational skills, capable of delivering world-class support in a fast-paced environment. - Customer-Centric Support: - Prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. - Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics. - Provide timely, clear updates to customers regarding issue progress and resolution plans. - Technical Expertise and Problem Resolution: - Gain deep knowledge of our SaaS products, including HCM and Workforce Management solutions. - Use advanced troubleshooting techniques to replicate customer scenarios and identify solutions. - Escalate to engineering as needed for resolution. - Knowledge Sharing and Continuous Improvement: - Contribute to our Knowledge-Centered Support (KCS) system by developing and maintaining articles. - Build expertise in specific product areas to mentor team members, enhancing overall team performance and readiness. - Collaboration and Stakeholder Engagement: - Collaborate effectively with internal teams and stakeholders, ensuring smooth communication and issue progression. - Serve as an escalation point for complex support cases, driving timely and satisfactory resolutions. - Comprehensive Documentation and Training: - Ensure thorough documentation, including user manuals, process guides, and support collateral. - Conduct UAT briefings and support UAT sessions, addressing any configuration-related issues. - Process Excellence and Customer Advocacy: - Advocate for customers by collaborating with product teams to prioritize feature enhancements. - Align the product roadmap with customer needs. - On-Call Work Requirements: - Participate in on-call rotations to provide occasional after-hours support. - Ensure seamless operations and collaboration. Qualifications - Strong written and verbal communication, listening, and interpersonal skills. - Fluency in English (written and spoken). - Proven analytical and problem-solving skills with exceptional attention to detail. - Minimum 2 years of experience supporting SaaS products in a customer-facing role. - Strong organizational and time-management abilities, with a track record of achieving high customer satisfaction and meeting performance metrics. - Proficiency in using computer applications, including the Microsoft Office Suite. Requirements - Preferred Qualifications: - Experience with HCM solutions, especially those integrated with SAP SuccessFactors. - Familiarity with APIs and networking protocols (TCP/IP, SFTP, VPN). - Familiarity with databases, basic SQL queries, and data management tools. - Experience with case-tracking systems and related tools like JIRA.

Role Description We are seeking a highly motivated implementation consultant to join our team. The ideal candidate will have experience in SaaS product implementations, with a strong domain focus on HRIS or related functions. - Planning and scoping: Work with the customer to identify the scope of the implementation, including timelines, budget, and resource requirements. This involves creating a project plan and ensuring that the project stays on track. - Implementation: Responsible for collaborating with client-side SMEs to understand, configure, and customize their business requirements. This includes setting up user accounts, defining workflows, integrating with other systems, and testing the product. Also, setting up relevant data to showcase the end-to-end business process and collecting and processing feedback from clients to make necessary system changes. - Training: Provide training to end-users and administrators on how to use the SaaS product. - Support: Provide ongoing support to the customer, including troubleshooting issues and answering questions. - Documentation: Create and maintain documentation for the implementation, including user manuals, training materials, and technical specifications. - Product management: Collaborate with the product team to identify areas for product improvement and provide input on product development based on client feedback. Qualifications - Having a full-time degree from a recognized institute. - Experience working on SAP SuccessFactors modules like EC, recruitment, onboarding, learning, document management, and generation tools are highly desirable. - 4+ years of experience in one or more areas listed below: - Any implementation projects i.e., requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). - Dynamic individual with strong communication and presentation skills. - Possess solid problem-solving and consultative skills to engage and build relationships with large organization stakeholders. - Successfully navigate through challenges to complete the deliverables with quality and manage multiple implementation projects concurrently. - Ability to collaborate with a large team and work for the common goal.

Role Description We are seeking a highly motivated Lead Solution Consultant to lead our client onboarding team, specializing in solutioning SaaS product implementations with a strong focus on HRIS or related functions. The ideal candidate will be adept at: - Pre-workshop analysis and preparedness - Team leadership - Serving as a bridge between customer needs and our internal teams This leadership role offers an opportunity for professional growth with the potential for expanded responsibilities, based on individual performance and mutual interest. Qualifications - Full-time degree from a recognized institute - Minimum 3 years of experience in leading implementation projects - Expertise in pre-workshop analysis, requirements gathering, documentation, configuration, testing, administration training, and managing User Acceptance Test (UAT) - Proven experience in working with HCM products - Experience in Travel & Expense/Benefits domain is highly desirable - Dynamic individual with strong communication and presentation skills - Solid problem-solving and consultative skills to engage and build relationships with large organizations' stakeholders - Ability to successfully navigate challenges, ensuring high-quality deliverables while managing multiple implementation projects concurrently - Ability to collaborate with a large team, working towards common goals Requirements - Lead a solution consulting team to conduct thorough pre-workshop analysis to understand customer needs and concerns - Prepare documentation and analysis reports to ensure effective workshop outcomes - Facilitate workshops to gather comprehensive requirements from clients - Collaborate with internal teams to establish baseline requirements for the implementation - Work closely with clients to understand their needs and concerns, providing innovative solutions - Propose and implement workarounds to address challenges - Ensure sign-off on the implementation workbook from stakeholders - Act as the internal customer for the configuration and integration teams, providing clear guidance on client requirements - Collaborate with technical teams to ensure accurate and efficient product configuration - Collaborate with the product team to communicate functional design requirements based on client needs - Prioritize and advocate for feature improvements based on customer feedback - Apply expertise in ensuring product configuration meets client-specific needs - Guide the integration of the product with other systems - Assist with data migration, ensuring a seamless transition from legacy systems - Supervise comprehensive testing of the product configuration to ensure it meets client requirements - Validate the implemented solution against specified criteria - Train client users on product usage, customizations, and integrations - Ensure administration of detailed documentation for the implementation, including user manuals, training materials, and technical specifications - Play a key role in the final deployment of the product configuration into production - Provide hypercare support to customers, troubleshoot issues, and address questions

Role Description We are seeking an experienced software engineer with experience in AI and machine learning solutions. As an engineer, you will be responsible for implementing AI-driven solutions for a wide range of applications. Your focus will include developing intelligent systems and chatbots using predictive models, LLMs, RAG and other technologies that provide substantial business value. You will also play a pivotal role in working with a talented team of engineers to deliver impactful and innovative solutions. This is a hands-on role that requires both technical expertise and a strong strategic mindset. Qualifications - At least 5 years of experience in software development with relevant experience in AI/ML design and development. - Background in delivering scalable AI solutions. - Bachelor’s degree in Computer Science or equivalent. - Professional certifications in AI or related areas are a plus. Requirements - Proficient in Python with knowledge of RDBMS, ORM and frameworks like Django, Flask or FastAPI. - Working knowledge of ReactJS or any other JS framework/library. - Proven experience in designing and deploying chatbots/conversational agents using NLP techniques and frameworks such as Rasa, DialogFlow, or similar platforms. - Knowledge of Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), including GPT models, and similar architectures. - Hands-on experience with predictive modeling techniques including time series forecasting, regression, classification, and anomaly detection is a plus. - Knowledge of advanced AI techniques like reinforcement learning, deep learning, and computer vision is a plus. - Experience with cloud computing platforms (e.g. AWS, Google Cloud, Azure). - Familiarity with DevOps practices and CI/CD pipelines for deployment. - Strong analytical and problem-solving skills with a drive for optimization and results. - Excellent verbal and written communication skills with the ability to document processes and collaborate effectively with diverse teams. Benefits