Marco logo
Marco

Hire elite global talent, supercharged with AI & expert-led training, at 80% less cost.

Operations Coordinator

OperationsOperationsFull TimeRemoteJuniorTeam 11-50Since 2022H1B SponsorCompany SiteLinkedIn

Location

North America

Posted

13 days ago

Salary

$1.1K - $1.5K / month

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

Operations Coordinator

Marco

• Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations. • Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time. • Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network. • SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations. • Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership. • Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels. • Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows. • Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets. • CEO Support: Calendar support, Inbox triage, Meeting notes, Follow-up tracking, ClickUp action items, CEO priority tracker, Light research and special projects.

Job Requirements

  • Fluent English: C1/C2 level (written and spoken).
  • 1–3+ years in operations, account management, or coordination roles at a fast-paced company.
  • Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).
  • Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
  • Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.
  • Strong written communication for cross-team and cross-location coordination.
  • Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.

Benefits

  • Fully remote role with long-term career growth as the brand expands toward 17+ locations
  • Direct collaboration with the Founder, Director of Operations, and Chief of Staff
  • High-trust environment with significant exposure to franchise operations and scaling decisions

Related Categories

Related Job Pages

More Operations Jobs

Kura Oncology logo

Manager, Biosample Operations

Kura Oncology

Kura Oncology is a clinical-stage biopharmaceutical company committed to realizing the promise of precision medicines for the treatment of cancer. The Company’s pipeline consists of small molecule drug candidates designed to target cancer signaling pathways. Ziftomenib, a once-daily, oral menin inhibitor, is the first and only investigational therapy to receive Breakthrough Therapy Designation from the U.S. Food and Drug Administration (“FDA”) for the treatment of relapsed/refractory (“R/R”) NPM1-mutant acute myeloid leukemia (“AML”). In November 2024, Kura Oncology entered into a global strategic collaboration agreement with Kyowa Kirin Co., Ltd. to develop and commercialize ziftomenib for AML and other hematologic malignancies. Enrollment in a Phase 2 registration-directed trial of ziftomenib in R/R NPM1-mutant AML has been completed, and in the second quarter of 2025, the companies announced the FDA’s acceptance of a New Drug Application for ziftomenib for the treatment of adult patients with R/R NPM1-mutant AML and assignment of a Prescription Drug User Fee Act target action date of November 30, 2025. Kura Oncology and Kyowa Kirin are also conducting a series of clinical trials to evaluate ziftomenib in combination with current standards of care in newly diagnosed and R/R NPM1-mutant and KMT2A-rearranged AML. KO-2806, a next-generation farnesyl transferase inhibitor, is being evaluated in a Phase 1 dose-escalation trial as a monotherapy and in combination with targeted therapies for patients with various solid tumors. Tipifarnib, a potent and selective farnesyl transferase inhibitor, is currently in a Phase 1/2 trial in combination with alpelisib for patients with PIK3CA-dependent head and neck squamous cell carcinoma. Kura Oncology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Operations13 days ago
Full TimeRemoteTeam 51-200

Role Description Are you ready to join a team committed to making a meaningful impact on cancer treatment through the discovery and development of precision medicines? At Kura Oncology, you have an opportunity to be a part of something bigger, with a lasting impact that you can be proud of. The Manager, Biosample Operations plans, implements, manages and drives biological sample logistics within Kura Oncology Phase I-IV Clinical Trials, working within our Clinical Operations function, under the leadership of the Head of Clinical Operations (or designee) and in collaboration with Clinical Trial Leaders (CTLs) and cross-functional development team. - Advises on and delivers the biosample strategy within clinical program(s) in accordance with the requirements of quality, and ethical and regulatory standards, including ICH/GCP/GLP. - Ensures standardization and harmonization of biosample activities across clinical trials and oversight of sample collection, processing, storage, and reconciliation, maximizing biosample sample accrual and quality. - Reviews clinical study protocols, informed consents, laboratory documents, case report forms, and service provider laboratory scope of work documents for sample handling details. - Responsible for ensuring ethical use of biosamples collected in Kura Oncology clinical trials. - Accountable for planning, coordinating, and overseeing all operational activities required to manage the lifecycle of patient samples. - Ensures project level consistency occurs for biosampling across studies and is the primary point of contact for project, clinical, and study teams. - Tracks and reports on biosample management status/progress, addresses issues, and resolutions. - Collaborates with internal and external team members. - Completes other duties as assigned by the manager. Qualifications - Bachelor’s degree in science/healthcare field, a nursing degree, or equivalent combined education. - A minimum of 4-6 years of clinical trial management experience preferred. - 2+ years of strong hands-on experience in clinical biosample project management preferred. - Must understand the drug development process in order to effectively manage internal and external cross-functional teams. - Proven ability to build strong relationships with external partners, CROs, and biosample vendors. - In-depth, working knowledge of Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. - Knowledge of regulations and requirements for clinical trial authorization and tissue storage and transfer in major countries. - Project management skills with ability to identify risks and issues, and propose appropriate measures as required. - Ability to work independently and collaboratively in a fast-paced, matrixed, team environment consisting of internal and external team members. - Analytical thinker with problem-solving skills and the ability to adapt to changing priorities and deadlines. - Excellent verbal and written communication skills. - Planning, organization and time management skills including the ability to support and prioritize multiple projects. - Accountable for executing decisions made within the function. - Collaborates with cross-functional partners as needed to support team objectives and ensure alignment with broader program activities. - Flexibility to travel domestically and internationally as required (~10%). - Experience with Investigational New Drug applications (INDs) and New Drug Applications (NDAs) submissions, EU and Asia filing experience a plus. - Proficiency with Microsoft Office. Benefits - Career advancement/development opportunities. - Competitive compensation package. - Bonus. - 401K + Employer contributions. - Generous stock options. - ESPP Plan. - 20 days of PTO to start. - 18 Holidays (Including Summer & Winter Break). - Generous Benefits Package with a variety of plans available with a substantial employer match. - Paid Paternity/Maternity Leave. - In-Office Catered lunches. - Home Office Setup. - Lifestyle Spending Stipend. - Commuter Stipend (Boston Office). - Regular employee social activities, including happy hours, monthly birthday celebrations, Kura Koffee Talks, and much more!

United States
$150K - $178K / year
WellSense Health Plan logo

Supplier Operations Manager

WellSense Health Plan

WellSense Health Plan is a nonprofit health insurance company. As an employer, the company strives to foster a fast-paced, goal-motivated, and supportive cultur

Operations14 days ago

Title: Supplier Operations Manager Location: Remote Department: Operations Job Description: It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. Job Summary: The Supplier Operations Manager is responsible for the operations and strategies of WellSense’s supplier program and technology infrastructure. This position oversees the operational backbone of the supplier lifecycle - supporting strategic sourcing, contract execution, supplier onboarding, performance management, risk mitigation, and supplier offboarding. Operational responsibilities include ownership and design of supplier/contract management software, business leader engagement, executive presentation, program communications, supplier program policy management, compliance operations, documentation management, supplier data management, and onboarding/offboarding/implementation programs. This role identifies and leads program process improvement initiatives and is the subject matter expert for supplier operations, representing supplier operational requirements in corporate projects and initiatives. The Supplier Operations Manager is responsible for the cross-team/program level operational processes including but not limited to: Plan liaison, program communication, problem solving operational issues with input from subject matter experts, and expanding program scope in partnership with the business owners. The Supplier Operations Manager serves as a vital resource to the business in its effort to ensure adherence to all State, Federal, and other regulatory standards, and as the functional manager for the procurement software tool. Our Investment in You: ·Full-time remote work ·Competitive salaries ·Excellent benefits Key Functions/Responsibilities: ·Oversee the day to day operations of the Sourcing & Supplier Management department, ensuring timely execution of sourcing events, contract workflows, and supplier management activities. ·Support development and execution of supplier operations strategy. Identify trends, risks and opportunities to set strategic direction for the supplier operations program. ·Develops operational governance, policy, procedures and corresponding materials including but not limited to delegated supplier compliance requirements, onboarding and off boarding procedures, training procedures, quality measurement procedures, communication plans, and business continuity planning. ·Serves as the operational point of contact for internal stakeholders, including Legal, Compliance, Finance, and IT Security. ·Support enterprise initiatives such as cost optimization, supplier diversity, and strategic transformation programs. ·Partner with sourcing managers, business departments, and supplier relationship managers to ensure alignment between sourcing strategies and operational execution. ·Manages program knowledge and documentation strategy, including management of software tools used for documentation storage such as supplier contracts, regulatory reporting, and performance information. ·Develops processes and metrics for monitoring program operations performance. Prepares metrics and analysis reporting to provide insights into performance. ·Ensure data integrity, reporting accuracy, and effective use of digital tools across the supplier lifecycle. ·Identifies opportunities to streamline sourcing and supplier management processes and improve stakeholder experience. ·Develops ongoing status reports regarding the actions, outcomes, and program details of the supplier operations program. Partner with teams to address pain points and improve the experience. ·Participate in internal audits, research studies, forecasts, and modeling exercises to support business direction and guidance. ·Undertake process re-design and process improvement initiatives, obtain stakeholder input and build consensus, and implement new processes. Analyze KPIs to identify areas of opportunity, and create & execute action plans to improve the experience. Coordinate and lead meetings to assess performance, ROI, operational issues, future planning and industry trends. Develop methodologies and infrastructure to measure the impact of executed initiatives. ·Represent supplier operations as the subject matter expert on corporate initiatives. Makes recommendations related to supplier impact and operations. Identifies, communicates, and escalates issues on a timely basis. ·Responsible for ensuring documentation of components of the programs necessary for compliance with regulatory standards and submission to external agencies. ·Other duties as assigned Supervision Exercised: ·Provide guidance to operational analysts within the department Supervision Received: ·Regular weekly supervision through one on one conversations and team meetings. Qualifications: Education Required: ·Bachelor’s degree or equivalent work experience Education Preferred: ·Master’s degree in Business Administration or related field preferred. Experience Required: ·3+ years of health insurance/managed care experience required. ·3+ years of procurement, sourcing, supplier management, or vendor management Experience Preferred/Desirable: ·Process improvement certifications (Lean, Six Sigma) ·Experience managing or implementing procurement technology platforms Required Licensure, Certification or Conditions of Employment: ·Successful completion of pre-employment background check Competencies, Skills, and Attributes: ·Strong understanding of procurement processes, contract lifecycle management, and supplier governance ·Exceptional written and oral communication skills. ·Excellent organizational skills and attention to detail. ·Ability to interact with all levels of the organization, as well as external stakeholders. ·Superior meeting facilitation skills and experience in leading cross-functional teams. ·Demonstrated ability to work independently and manage multiple complex projects simultaneously. ·Proactive, motivated, and a collaborative team player. ·Demonstrated ability to adapt quickly to changing priorities. ·Ability to analyze, compile, format, and present data to a variety of stakeholders. ·Strong critical thinking, analytical, and problem-solving skills. ·Proficiency with MS tools including Word, Excel, PowerPoint, Visio and MS Project. ·Effective collaborative and proven process improvement skills. Working Conditions and Physical Effort: ·Regular and reliable attendance is an essential function of the position. ·Work is normally performed in a typical interior/office remote work environment. ·No or very limited physical effort required. No or very limited exposure to physical risk. Compensation Range $77,000- $112,000 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Note: This range is based on Boston-area data, and is subject to modification based on geographic location. About WellSense WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Worldwide
$77K - $112K / year
Gatekeeper logo

Growth Operations Lead

Gatekeeper

The only unified platform for managing third‑party compliance, contracting, and spend.

Operations14 days ago
Full TimeRemoteTeam 51-200Since 2010H1B No Sponsor

• Own HubSpot as the operational backbone of marketing, including properties, lifecycle stages, workflows, lead scoring, routing, consent management, and documentation. • Develop and maintain marketing automation, segmentation, and campaign orchestration to support pipeline growth. • Ensure database health through ongoing deduplication, data normalisation, suppression management, and compliance with GDPR. • Maintain accurate lifecycle definitions, routing logic, and pipeline structures to ensure reporting and forecasting integrity. • Plan, build, launch, and optimise paid campaigns across platforms including LinkedIn Ads, Google Ads, Meta, YouTube pre-roll, and geo-targeted campaigns. • Monitor campaign performance and reconcile advertising spend with pipeline contribution and revenue outcomes. • Continuously test creative, messaging, audiences, and targeting strategies to improve conversion rates and reduce CAC. • Experiment with emerging advertising formats including LLM-driven or contextual placements as they evolve. • Own the operational health of the website including structure, metadata, crawlability, schema markup, redirects, and performance. • Manage GTM implementation, GA4 configuration, conversion tracking, and event instrumentation. • Ensure the website is optimised for both human buyers and AI-driven discovery through structured data and machine-readable content. • Build and deploy landing pages, nurture journeys, and AI-assisted email campaigns aligned to target personas and buying stages. • Manage email marketing execution including segmentation, deliverability optimisation, and campaign reporting. • Run A/B testing across landing pages, CTAs, subject lines, forms, and lead capture flows to continuously improve conversion. • Leverage AI tools for audience research, campaign ideation, and performance analysis. • Build and maintain dashboards to track funnel performance, campaign contribution, and conversion efficiency. • Continuously evaluate new AI tools and automation opportunities to improve campaign performance and operational efficiency.

United Kingdom
IONITY logo

Operations Specialist

IONITY

We are Europe's high-power charging network for electric vehicles.

Operations14 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Ensure high availability and operational quality across the IONITY HPC network • Support and continuously improve operational processes and network performance • Analyze technical issues within the charging network and drive sustainable problem resolution • Troubleshoot and resolve first-level technical issues or coordinate escalation to second-level support • Share technical learnings, troubleshooting knowledge, and best practices internally and with external partners • Support remote commissioning activities and rollout of new software or hardware releases • Monitor the IONITY network end-to-end, including backend systems, hardware, and communication interfaces • Support operational data analysis and performance evaluations related to network operations • Define and process requirements for backend systems and operational support tools • Collaborate with internal stakeholders, suppliers, and service partners to ensure SLA compliance and operational excellence

Germany
Job Closed