• Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support • Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value • Translate customer business challenges into well-designed CRM and AI-enabled solutions • Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs • Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices • Proactively guide and educate customers to help them optimize and fully leverage the CRM platform • Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships • Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction • Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes • Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours • Contribute to defining and improving best-in-class implementation and customer service processes • Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams

• Conduct comprehensive network infrastructure assessments with customer IT teams to ensure systems meet operational requirements. • Coordinate with customer IT departments on network change requests, ensuring proper configuration of routers, firewalls, and security protocols. • Validate Remote Operations Center (ROC) setup including computer hardware, PS5 controllers, network connectivity, and environmental requirements. • Identify and evaluate potential launch sites based on connectivity, line-of-sight, operational proximity, and safety requirements. • Conduct comprehensive site surveys including RF interference analysis, power availability assessment, and FAA airspace evaluation. • Test network connectivity at launch sites using remote controllers and coordinate installation. • Equipment procurement and installation • System Integration and testing • Trainging coordination and customer support • Travel up to 70% of the time • Always Help First

• The Implementation Manager is a leader who motivates and manages the team that installs Premier products • Coordinates internal services dependencies and customer dependencies to ensure that a customer implementation is successful • Facilitates communication between the client and internal team • Manages issues and is responsible for final decisions related to project success • Determines resource allocation and defines project plans • Provides member support by answering questions and troubleshooting issues about data accuracy • Identifies problems and resolutions, manages change throughout the projects • Coordinates regular client meetings and training sessions • Escalates and prioritizes important technological issues on behalf of the client to facilitate resolution

• Own and evolve our cross-border payments offering across the US, LATAM, and other key markets. • Collaborate with engineering, product, and compliance teams to build scalable, secure payment flows. • Integrate and manage rails such as ACH, SEPA, Visa Direct, RTP, and local payment systems. • Drive product decisions using market insights, regulatory requirements, and partner feedback. • Act as the subject matter expert on regional payment ecosystems and customer needs. • Drive Client and Partner Implementations, set up and configurations to completion.