Title: Medicaid Program Associate - PCN 064064 Location: Anchorage United States Anchorage Hybrid Job Type Full Time Job Number 53861 Department Health Job Description: Job Description This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health! We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. What You Will Be Doing: As the Medicaid Program Associate, you will play a key role in ensuring Medicaid uses the right funding sources by keeping third-party insurance information accurate and up to date. You will solve interesting coverage and claims puzzles by researching insurance details, analyzing data, and resolving issues that impact beneficiaries and providers. You will work closely with staff, contractors, and major insurance carriers to coordinate benefits and keep the Medicaid program running smoothly. You'll be responsible for reviewing and investigating complex claims to determine correct payment decisions, protecting Medicaid resources, and playing an active role in protecting Medicaid resources by assisting the TPL Recovery team with accurate, high-impact data entry work. Mission and Values/Culture: The division is focused on ensuring Medicaid remains the payer of last resort by accurately identifying, coordinating, and recovering from all available third-party resources. Its mission emphasizes program integrity, fiscal responsibility, and compliance with state and federal requirements to safeguard Medicaid funds. This position directly supports that mission by maintaining accurate TPL data, resolving complex insurance issues, and ensuring all liable parties are billed before Medicaid pay. Benefits of Joining Our Team: Joining our team offers opportunities for professional growth through hands-on experience with Medicaid policy, third-party liability coordination, and cross-division collaboration. We support career development with training, knowledge-building, and exposure to complex program processes. Flexible scheduling and potential telework options help staff maintain a healthy work-life balance. Our work is meaningful because it protects program integrity, ensures Medicaid dollars are spent responsibly, and directly supports vulnerable Alaskans who rely on essential health services. By contributing to this team, employees make a real impact on their community and the sustainability of the Medicaid program. The Working Environment You Can Expect: This position is based in a professional office setting in Anchorage, with work that is primarily computer-based and focused on reviewing, researching, and coordinating third-party liability information. The team operates in a hybrid schedule with regular telework and one in-office day per week, creating a flexible, collaborative, and detail-oriented work environment with minimal travel expected. Who We Are Looking For: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: - Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. - Attention to Detail - Is thorough when performing work and conscientious about attending to detail. - Analytical Thinking/Problem Solving - uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Minimum Qualifications Competency-Based Minimum Qualifications Instructions This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class. Minimum Qualifications: Any combination of education and/or experience that provides the applicant with competencies in - Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. - Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. - Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. equivalent to those typically gained by: Experience applying program requirements and working with individuals in stressful situations and/or training or education, which includes such coursework as business administration, computer sciences, economics, healthcare, legal studies, medical billing or coding, public health, public assistance, psychology. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, online, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. Additional Required Information At the time of the interview, please provide the following: - Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application. - Two (2) most current performance evaluations, if available. - A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies. Please read the information below carefully. This applies to your application submission. SUPPLEMENTAL QUESTIONS For your application to be evaluated, you must answer the Supplemental Questions. The State of Alaska uses four proficiency levels to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. WORK EXPERIENCE When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for. If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits - Health insurance, which includes employer contributions toward medical/vision/dental - AVTEC - Confidential - Correctional Officers - Marine Engineers - Mt. Edgecumbe Teachers - Supervisory - Unlicensed Vessel Personnel/Inland Boatman's Union - Exempt employees (not covered by collective bargaining) - The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. - General Government - Labor, Trades and Crafts - Public Safety Employees Association - Masters, Mates & Pilots - Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits - Group-based insurance premiums for - Term life (employee, spouse or qualified same sex partner, and dependents) - Long-term and short-term disability - Accidental Death and Dismemberment - Long-term care (self and eligible family members) - Supplemental Survivor Benefits - Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits - Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) - Matching employer contribution into a defined contribution program (new employees) - Employer contribution into a defined benefit or defined contribution program (current employees) - Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security - Option to enroll in the Alaska Deferred Compensation Program - Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options - Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others. - Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently. - Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. - Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area. - None of the above. 04 Please rate your level of proficiency in Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. - Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others. - Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently. - Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. - Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area. - None of the above. 05 Please rate your level of proficiency in Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. This competency is essential because the position requires deep knowledge of Medicaid policies, Third Party Liability processes, and multiple eligibility and claims systems (EIS, ARIES, MMIS/AHE). Accurate coordination and verification of insurance resources depend on understanding complex program rules and system functions. - Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others. - Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently. - Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. - Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area. - None of the above. 06 Please rate your level of proficiency in Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Attention to detail is critical because even small inaccuracies in TPL information can lead to improper payments, claim denials, or loss of recoverable funds. The role requires careful review of insurance data, claims, and documentation to ensure Medicaid remains the payer of last resort. - Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others. - Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently. - Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. - Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area. - None of the above. 07 Please rate your level of proficiency in Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. This competency is important because the position must investigate discrepancies, resolve complex TPL and claims issues, and make informed decisions based on multiple data sources. Strong analytical skills enable the employee to interpret information, identify errors or inconsistencies, and take the correct action to protect program integrity. - Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others. - Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently. - Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. - Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area. - None of the above.

Title: Responsible AI Senior Consultant (Remote) Location: Saint Paul United States Full time Job Description: - Securian Financial Groups internal position title is Risk Management Senior Consultant. Position Summary: The Responsible AI Sr Consultant is a key member of Securian Financial's Artificial Intelligence Center of Excellence (AI CoE), specifically within the AI Technology & Platform Strategy team. This team serves as the enterprise's internal experts on how to apply and deliver AI at scale turning strategy into enablement, consultation, and delivery support across the business. AI has the potential to transform the value we provide our customers, clients, and channel partners, but it also introduces unique risks: including bias and discrimination, privacy and information leakage, security vulnerabilities, third-party and vendor risk, model drift, and sustainability concerns. In this role, you will lead the operationalization and scaling of Securian's responsible AI frameworks, controls, and practices across the enterprise. You will stay current on emerging AI risks, standards, and regulations to provide expert guidance and to drive consistent, auditable application of responsible AI requirements from intake through production and monitoring. You will serve as a primary continuity point between the AI CoE and key compliance partners (Risk, InfoSec, Procurement, Privacy, Legal, DE&I, and Sustainability) to ensure responsible AI expectations are clearly documented, embedded into delivery patterns, and reinforced through repeatable controls and measurable outcomes. Over time, you will help enable a federated operating model where durable ownership of controls and ongoing execution resides with the appropriate compliance parties, while the AI CoE continues to provide subject matter expertise, guidance, and escalation support. This role is ideal for a highly curious, collaborative, and self-organized senior contributor who can lead through influence, connect people and policy to delivery realities, and translate ambiguity into pragmatic governance and swift enablement. Responsibilities include but not limited to: - Drive the day-to-day execution and scaling of responsible AI frameworks, controls, and operating practices across Securian Financial - Monitor and partner with governance groups on emerging AI risks, regulations, and industry best practices to help shape updates to internal AI policies, principles, safeguards, and risk evaluation methodologies. - Facilitate cross-functional alignment across Risk, Infosec, Privacy, Legal, Procurement, DE&I, Sustainability, Data Governance, and Enterprise Technology to ensure consistent interpretation and application of responsible AI requirements. - Identify gaps and opportunities in current processes and frameworks; propose and lead improvements and controls that increase speed to deployment while strengthening risk management and auditability. - Partner deeply with the AI Risk Management Working Group to evaluate use cases, understand risk profiles, and promote consistent application of responsible AI controls. - Coach AI use case owners and delivery teams through the enterprise's compliance processes from intake to approval providing clarity, coaching, and support to speed to deployment with risk remediation. - Curate, enhance, and maintain an enterprise registry of AI Solution Patterns, ensuring it is accurate, auditable, and actionable for both oversight and discoverability needs. - Track and report on Securian's responsible AI maturity, and enterprise trends to enable transparency and accountability. - Partner with the Enterprise Sustainability and Diversity Equity & Inclusion teams to evaluate and recommend practices to address AI's environmental impact and risks of discrimination. - Collaborate with Enterprise Technology, Data Governance, and other stakeholders to ensure responsible AI expectations are embedded in solution architectures, vendor assessments, and delivery patterns. - Contribute to the development of training materials, communications, and client and vendor inquiries around Securian's responsible use of AI along our customer, client, and channel partner lifecycle. Qualifications: - 7+ years of relevant experience preferred (risk management, compliance, technology governance, or related), including demonstrated work influencing outcomes across multiple stakeholder groups. - Strong AI literacy, including an understanding of AI/ML development and deployment lifecycles (traditional ML and GenAI), common failure modes (bias, drift, robustness, privacy/security risks), and practical controls (data governance, testing/validation, monitoring, and third-party considerations) - Proven ability to evaluate complex AI use cases, risk scenarios, and regulatory considerations; translate requirements into actionable delivery guidance and evidence that stands up to scrutiny. - Curiosity and commitment to staying current on evolving AI regulations, standards, risks, and responsible AI practices. - Strong communication skills, including the ability to translate complex topics into clear, actionable guidance for diverse audiences. - Ability to lead through influence, build productive relationships, and collaborate with associates across technology, risk, compliance, sustainability, and business teams. - Ability to work with ambiguity and help guide teams toward structured, repeatable processes and controls. - Experience with AI/ML technologies, data ethics, model governance, or other technology policy and frameworks (e.g., NIST AI Risk Management Framework, EU AI Act). - Background in sustainability and DE&I concepts related to technology or AI resource consumption, discrimination, and vendor reputations. #LI-Remote This position is eligible to have a remote working arrangement. The estimated base pay range for this job is: $91,700.00 - $169,600.00 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: - We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. - Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. - Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: - Mental Wellness and Disability - Pride at Securian Financial - Securian Young Professionals Network - Securian Multicultural Network - Securian Women and Allies Network - Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here

Position: Admissions Advisor Location: United States Job Description: Reports to: Manager, Institutional Relations Department: Institutional Relations Location: Remote- Ohio, Connecticut, New Jersey, and Pennsylvania Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Why work with us: - You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change! - You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) - You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our over 80-year-old mission to make the world a more peaceful place. Who you are: The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE's university study and intern abroad programs. Successful candidates will be responsible for serving as an expert for a portfolio of institutions by advising students regarding program options and the application process. You will work closely with Managers of Institutional Relations and other Admissions Advisors. Paramount to student outreach is a focus on providing outstanding service and creative problem-solving to prospective students. What you'll do: - Serve as an admissions expert for students, advising them on appropriate programs based on their studies and interests. - Manage a large volume of emails, texts, and outbound calls, address questions, solve problems, and/or direct people to the appropriate CIEE team member. Respond to inbound inquiries within a 24-hour response time. - Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process. - Work with Institutional Relations managers to provide support directly to partner institutions and develop strategies to better serve their students. Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership. - Support on-campus student engagement opportunities as directed by your Manager. - Attend training sessions to stay updated on product and/or company updates. - Upsell/cross-sell of products and services when opportunity arises (e.g., internships). - Document call information and input data into the company CRM to keep customer records updated. What you'll bring: - Bachelor's degree with 1-2 years' experience in sales and/or a customer service-oriented field required. - Study abroad experiences strongly preferred. - Must have a high "emotional quotient" (EQ); be approachable, friendly, and able to exude empathy, control in all communications. - High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills, and ability to multitask. - Ability to work independently and as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed. - Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff). Location Requirements: The position is open to candidates located in Ohio, Connecticut, New Jersey, and Pennsylvania. CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

Role Description Wipfli is seeking a Tier 2 Sage Intacct Client Experience Specialist to play a critical role in delivering proactive, consultative support to our Sage Intacct clients. This individual will serve as a trusted problem-solver for complex issues, help identify patterns and risks across the client base, and actively elevate the effectiveness of our support organization. This role will eventually align to a primary Wipfli industry, preferably Construction & Real Estate (CRE). While the specialist will assist with support coverage across industries (including NGE, Healthcare, and others), they will take ownership of CRE from a Client Success perspective, serving as a key point of accountability for industry-specific insights, trends, and best practices. The right candidate is naturally curious, highly proactive, confident in client-facing conversations, and comfortable mentoring others while navigating ambiguity. Experience with Sage Intacct’s Construction / Real Estate (CRE) modules is a strong plus. - Demonstrate deep functional and technical expertise in Sage Intacct, including multi-entity, consolidation, order entry, contracts, revenue recognition, projects, and reporting. - Lead end-to-end Sage Intacct implementations, translating complex business and accounting requirements into solution design, configuration, testing, deployment, and post-go-live support. - Act as a senior escalation point for complex production support cases, troubleshooting advanced configuration, integrations, data issues, and performance-related challenges. - Exercise structured problem-solving and root cause analysis, clearly documenting findings, recommendations, and resolution paths for clients and internal teams. - Establish project governance and collaborate with cross-functional stakeholders to ensure successful delivery across the entire implementation lifecycle (Analyze/Design, Build/Test, Deploy, and Support). - Work directly with US-based clients and offshore/onshore US teams, ensuring effective communication, expectation management, and timely delivery. - Demonstrate flexibility to support late evening or overlapping US working hours as required for project delivery and client engagement. - Proactively identify process improvements, risks, and optimization opportunities for clients, with a focus on long-term platform value and scalability. - Mentor, coach, and guide junior and mid-level consultants, actively contributing to: - Technical skill development - Functional domain knowledge - Consulting and client communication skills - Take accountability for team growth and learning, including knowledge sharing, reviews, feedback, and best-practice adoption. - Support leadership by contributing to process refinement, implementation standards, reusable assets, and lesson-learned documentation. - Build and maintain strong relationships with business, functional, and technical stakeholders to align objectives, timelines, and outcomes. - Support cross-functional deliverables such as: - Functional & technical design documents - Data migration and validation strategies - Integration specifications - Security and role design Qualifications - Bachelor’s degree in accounting, Finance, Business, Engineering, Operations Management, Supply Chain, or Information Technology. - 7–8 years of relevant ERP consulting experience, with strong hands-on Sage Intacct implementation exposure. - Proven experience handling complex support scenarios and advanced troubleshooting in a live customer environment. - Experience leading or mentoring teams in a delivery or consulting role. - Strong understanding of core accounting concepts and business processes. - Hands-on experience with data migration, validation, and reconciliation. - Strong analytical, communication, and documentation skills with a risk-aware and client-focused mindset. - Ability to manage demanding client situations, drive decision-making, and handle conflict professionally. - Experience working with Waterfall and Agile implementation methodologies. - Certified Sage Intacct Implementation Consultant (preferred). - Experience working in SaaS / Cloud ERP environments. - Self-driven, adaptable, and committed to continuous learning and team development. - Hands-on experience with Sage Intacct; experience with other ERPs (Business Central, NetSuite, Acumatica, etc.) considered. - Experience supporting or implementing Construction / Real Estate (CRE) modules is highly desirable. - Familiarity with D365 for case management or similar support platforms. Requirements - Work Location: Wipfli India – Bengaluru - Client Engagement: Direct interaction with US clients and US-based teams - Shift Flexibility: Required (late evening / US overlap as needed) - No. of Positions: 1 - Work location: Remote (tagged to nearest Wipfli India office) - Late Evening Shift: 5pm – 2am & 6pm – 3am during Daylight Saving time