• SOAP Note Entry (Main Responsibility): Convert patient notes into proper SOAP note format within the PayDC EHR system, process and enter notes in real time between patient visits, ensure accurate and timely documentation to support immediate billing, maintain organized and accurate patient records. • Insurance Verification: Verify patient insurance eligibility and coverage details, maintain accurate and updated insurance information in the system, process and review EOBs (Explanation of Benefits). • Billing & Coding: Process billing and claims after SOAP notes are completed, apply billing and coding knowledge to ensure accuracy and reduce claim issues, work efficiently with minimal training and supervision. • Prior Authorizations: Handle and submit prior authorization requests as needed. • General Front Desk & Administrative Support: Answer inbound and outbound phone calls professionally, assist with front desk and patient communication tasks, send letters, forms, and documentation to patients and insurance companies, communicate with attorneys regarding patient-related documentation, provide general administrative support as needed.

• Execute outbound outreach via phone and email targeting healthcare decision-makers (hospital administrators, clinic managers, payers, etc.) • Research and build targeted prospect lists using relevant prospecting tools • Draft and send personalized outreach sequences, follow-up emails, and cold call scripts • Book virtual and in-person meetings directly with clinics and hospitals on behalf of the organization. • Maintain and update CRM records accurately • Track outreach metrics such as open rates, reply rates, and meetings booked • Assist in preparing sales decks, proposals, and outreach collateral • Monitor email inboxes, respond to initial inquiries, and route warm leads appropriately. • Support the sales team with reporting, data entry, and day-to-day administrative tasks

• Support talent operations and employee experience topics, contributing to a strong employee journey from onboarding onwards, collaborating with our people lead • Plan and execute Office Days, primarily in Berlin, as well as virtual and in-person company events, investor meetings, and customer or partner gatherings, such as meetups alongside conferences • Own general office and admin topics, including the relationship with our co-working space, office supplies, incoming mail, supplier communication, and company merch • Support employees with travel bookings and related logistics • Coordinate with vendors and suppliers, manage relationships, and ensure smooth delivery of services • Maintain electronic and paper records, ensuring information and documents are organized, filed correctly, and easily accessible • Support the rollout and maintenance of company-wide operational processes and policies, and help the team follow them • Proactively identify and implement improvements to day-to-day operations • Act as reliable point of contact and ensure that the CEO’s time is protected & used effectively, collaborating with the Chief of Staff on prioritization as needed • Organize & coordinate appointments, meetings & business travel across time zones while ensuring seamless day-to-day support • Support prioritization & coordination of incoming requests in alignment with internal & external stakeholders, handling correspondence where appropriate • Support the Leadership Team with logistics when needed

• Provide high-level administrative support to the Chief Information Security Officer and VP, Deputy General Counsel • Manage complex calendars with efficiency across time zones • Serve as a key liaison between executives and internal/external stakeholders • Plan and execute large-scale events, team offsites, and strategic initiatives • Handle confidential information with discretion and professionalism • Own special projects to enhance team operations and executive effectiveness • Drive executive operations and team efficiency • Foster team culture, collaboration, and cohesion