Progressive Automations logo
Progressive Automations

Experts in linear motion. We want to automate the world so you never have to lift a finger.

Technical Support Engineer – Mechanical, Electrical, Mechatronic

Location

Worldwide

Posted

70 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishERP

Job Description

Technical Support Engineer – Mechanical, Electrical, Mechatronic

Progressive Automations

• Answer both technical problems and general inquiries — troubleshooting, specs, order questions, and 'which product is right for me?' — over tickets, email, chat, and phone calls • Diagnose issues with actuators, control systems, DC motors, and wiring — and explain the fix in plain language • Make sure customers end up with everything they need to succeed — asking the right questions ('How are you controlling this?', 'Do you have a power supply for that?') so they're not missing a piece • Flag bad datasheets, broken website info, and recurring product issues so we can fix them at the source • Hit our response-time targets without making customers feel rushed • You'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.

Job Requirements

  • A diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience)
  • Comfort reading wiring diagrams and reasoning about how mechanical/electrical systems actually work
  • English at C1 level or higher — this role is conducted 100% in English, in writing and on the phone
  • The patience to de-escalate a frustrated customer and the honesty to say 'let me find out' when you don't know
  • Solid organization and the ability to juggle a busy queue
  • Typing speed of at least 50 wpm
  • Nice to have: Hands-on experience with linear motion, actuators, or DC motors
  • Experience in technical support or client services
  • Familiarity with HubSpot, NetSuite, or similar CRM/ERP tools

Benefits

  • 100% remote
  • Full-time (40 hrs/week)
  • Pacific Time hours

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