Progressive Automations

• Answer both technical problems and general inquiries — troubleshooting, specs, order questions, and 'which product is right for me?' — over tickets, email, chat, and phone calls • Diagnose issues with actuators, control systems, DC motors, and wiring — and explain the fix in plain language • Make sure customers end up with everything they need to succeed — asking the right questions ('How are you controlling this?', 'Do you have a power supply for that?') so they're not missing a piece • Flag bad datasheets, broken website info, and recurring product issues so we can fix them at the source • Hit our response-time targets without making customers feel rushed • You'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.