• Support and help advance an AI-enabled utilization management (UM) solution that automates and modernizes the prior authorization process for healthcare organizations. • Manage payer and clinical data, support software testing, and drive process improvements. • Collaborate across departments to ensure operational excellence. • Support the testing and evaluation of AI capabilities, specifically Natural Language Processing (NLP) models that leverage clinical concepts. • Validate model outputs, contribute to annotation and test case development, and provide feedback to improve AI-driven solutions in the healthcare domain. • Organize and prioritize requests to meet established deadlines while managing multiple competing priorities. • Contribute to process improvement by identifying opportunities to enhance workflows and drive team effectiveness.

Role Description We are looking for a detail-oriented Product Range & Category professional to support an Australian-based team. In this role, you will manage product data, assist with range planning, and provide valuable insights through reporting and analysis. You will work closely with stakeholders across teams to ensure accurate product information, support category performance, and contribute to continuous improvements. This is a great opportunity for someone with strong administrative and analytical skills who enjoys working in a fast-paced, product-based environment. - Maintain and update product data across systems, including bills of materials (BOMs), pricing, specifications, images, and range documentation. - Support product range and category management activities, including product additions/removals, status updates, and tracking range changes. - Manage supplier and product compliance documentation to ensure accuracy and accessibility. - Analyse sales, inventory, and category performance (sell-through, margins, GMROI, best and slow-moving products) and provide clear insights. - Prepare reports, dashboards, and presentations to support Category and Range Managers. - Assist with range planning activities such as assortment reviews, product mix recommendations, pricing analysis, and promotional support. - Monitor market trends, competitor activity, and pricing, and summarise insights for decision-making. - Coordinate with internal teams and suppliers to manage product information, track samples, and support execution of range updates. - Track category KPIs and identify risks or opportunities for improvement. - Ensure accuracy and consistency of product information across systems and support daily administrative tasks. - Collaborate closely with an Australian-based team and support ad hoc coordination needs. Qualifications - Bachelor’s degree in Business, Marketing, Commerce, Retail, or a related field. - Minimum of 3–5 years of experience in product, category, or range management support, preferably in retail or consumer goods. - Experience with product data management, including specifications, pricing, BOMs, and documentation. - Strong understanding of category management processes and key retail KPIs (margin, sell-through, inventory turns, GMROI). - Advanced Excel or Google Sheets skills (pivot tables, lookups, data analysis). - Ability to analyse data and translate it into clear, actionable insights. - Experience with ERP systems (NetSuite or similar preferred). - High attention to detail and strong organisational skills when handling large volumes of data. - Good communication skills and ability to collaborate with cross-functional and remote teams. - Proactive, organised, and able to manage multiple tasks in a fast-paced environment. - Must have a stable internet connection and a professional remote workspace. Benefits - Work setup – Work from home - Monday to Friday; weekends off; 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) - HMO with 2 free dependents and medical reimbursements - Government-mandated benefits - Opportunities to work with leading companies in Australia and beyond - Training programmes for career development - Engaging company outings, team activities and wellness sessions - Supportive, inclusive culture - Dedicated managers focused on your growth and success Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes. • Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions. • Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks. • Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications. • Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation. • Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture. • Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions. • Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams. • Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience. • Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows. • Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards. • Perform other duties as assigned. • AI-augment product operations workflows: research synthesis, customer signal analysis, feedback triage, release support. • Operate within GovRAMP and sensitive-data constraints from day one. • Bridge product strategy to AI delivery; mid-to-senior business judgment expected. • Coordinate with Engineering's own AI adoption (e.g., AI-assisted code review) without owning Engineering's tooling. • Partner with Product Marketing and Customer Success Ops where workflows cross boundaries.

• Orchestrate High-Impact US Pilots: Take ownership of the end-to-end execution of US pilot projects • Bridge the Innovation Gap: Provide manual excellence and creative workarounds necessary for successful outcomes • Drive Organizational Enablement: Define the Ideal Customer Profile and create playbooks for adoption of new products • Provide Actionable Product Feedback: Gather insights from US projects to sharpen product roadmap • Leverage Modern Tech-Forward Workflows: Utilize Notion, Slack, and AI tools for streamlined workflows • Act as SME for Complex Success: Provide technical and functional guidance to internal teams