Integrate your e-commerce workflow in one place.
Concierge
Location
United States
Posted
9 days ago
Salary
$30 / hour
Seniority
Mid Level
Job Description
Concierge
Base.com
Role Description You are the human bridge between someone applying to Base and someone walking into their first event. You work entirely on the phone, SMS, and email. You call new Members outbound. You answer questions fast. You move people from "I just applied" to "I'm coming Thursday," and you make sure they feel known when they get there. - Call applied Members outbound. Real conversations, not scripts that sound like scripts. - Answer inbound SMS, email, and calls quickly. Speed matters. - Get curious about each Member. Ask the question that earns the next one. - Move people to their first event. Make sure they show up. - Hit your numbers. Bonuses are tied to outcomes. Qualifications - Charismatic. The kind of person people want to keep on the phone. - Professional in any context. You sound like someone a founder, a doctor, or a federal judge would trust on the first call. - Background in customer-facing work. You have spent meaningful time in roles where the relationship was the job. - Have delivered high-touch hospitality. Hotel front office, private club, concierge medicine, fine dining, members-only spaces, anywhere the standard was personal and the room was discerning. - Confident on outbound. Cold and warm calls do not faze you. - Competitive. You like numbers, and you like winning them. - High service standard. Every Member is the most important call of your day. - Clear speaking voice. Warm, easy to understand, never performative. - Curious about people. You actually want to know who someone is, what they do, what they are missing. Requirements - Pay: $30 per hour, plus performance bonuses. - Hours: 15 to 30 per week. You pick when. - Remote. Phone, SMS, and email only. No Zoom. - Workspace: Reliable home internet and a quiet place to take calls. - Eligibility: 18 or older and eligible to work in the US. How To Apply If this sounds like you, write us at careers@base.club . Equal Opportunity Base is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
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