Title: Chief of Staff Location: San Francisco Department: Operations Job Description: About Knowtex Knowtex is building the future of voice AI for clinical care — transforming how documentation happens at the point of care so clinicians can focus on what matters most: their patients. Founded by Stanford AI scientists with deep clinical expertise, we're scaling rapidly across commercial health systems and federal healthcare, bringing our ambient documentation platform to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, and we're building the team to match. The Role We are looking for a sharp, resourceful Business Operations Manager to serve as a force multiplier for our Head of Operations. This is a high-ownership, high-visibility generalist role designed for someone who thrives on complexity, moves fast, and brings structure to ambiguity across multiple operational domains. You will own critical workstreams across marketing operations, people operations, compliance, tooling, and vendor management — reporting directly to the Head of Operations and interfacing closely with senior leadership. This is an ideal opportunity for an experienced operator who wants to make a real impact at a high-growth company in healthcare AI. What You’ll Do Marketing & Conference Operations - Own end-to-end conference planning and logistics: venue coordination, booth setup, inbound/outbound shipping tracking, and on-site team support - Manage conference and event budgets, tracking spend against ROI metrics to inform future investment decisions - Coordinate team travel for conferences and company events, including flights, hotels, and full itineraries - Plan and execute internal team events and offsites - Manage the company’s social media presence: scheduling posts, maintaining brand consistency, and assisting with announcements across channels - Run paid ad campaigns and outbound outreach campaigns, tracking performance against defined KPIs and target audiences - Support executive scheduling and outreach, including booking meetings with C-level prospects and partners People Operations & Recruiting - Lead team-building from 0→1: support hiring planning, manage job postings, run recruiting pipelines, and coordinate interviews end-to-end - Conduct initial resume reviews and surface strong candidates to hiring managers - Own onboarding and offboarding logistics, ensuring a smooth experience for new hires and departing team members - Assist with benefits administration and open enrollment coordination - Manage day-to-day activity in HR and recruiting platforms (Rippling, Ashby, Greenhouse, Lattice, Every.io, or similar) - Support performance review cycles, helping managers stay on track with timelines and documentation Compliance & Security Awareness - Operate with a strong understanding of high-trust and security-sensitive environments relevant to Knowtex’s business, including SOC 2, ISO 27001, HIPAA, and FedRAMP - Ensure internal tools, processes, and vendor relationships meet applicable compliance requirements - Support audit preparation and documentation for ongoing compliance programs - Surface and escalate potential compliance gaps across operational workflows OKRs, Metrics & Dashboards - Support the Head of Operations in building and maintaining OKR and KPI frameworks across teams - Ensure appropriate metrics and reporting dashboards are in place and kept current - Help track progress against company and team-level goals, flagging risks and gaps proactively Vendor & Contract Management - Manage vendor relationships and assist with contract negotiation, renewals, and documentation - Track vendor obligations and SLAs, ensuring the business is protected and well-served - Coordinate with legal and finance stakeholders on contract review and execution Tooling & Systems Administration - Serve as the company’s subject matter expert (SME) for all operational tools and software platforms - Own tool administration, access management, and onboarding/offboarding provisioning - Evaluate tools for compliance fit and security requirements before adoption - Proactively identify and execute tool integrations to improve cross-functional workflows - Document and maintain operational processes and SOPs as the company scales What We’re Looking For - Located in the San Francisco Bay Area with availability for a hybrid schedule (2 days/week in-person) - 4–7 years of experience in an operations, people ops, marketing ops, or coordinator role, ideally at a startup or high-growth company - Demonstrated experience supporting or building a team from 0→1, including recruiting, onboarding, and offboarding - Hands-on experience with HR and people operations platforms: Rippling, Ashby, Greenhouse, Lattice, Every.io, or equivalent - Working knowledge of high-trust compliance environments: SOC 2, ISO 27001, HIPAA, and/or FedRAMP - Experience building and managing OKR and KPI frameworks, with a bias toward data-informed decision-making - Familiarity with vendor and contract management processes - Comfortable owning tool administration and exploring integrations without heavy technical hand-holding - Experience in conference/event planning, including budget management, logistics coordination, and ROI tracking - Proactive, low-ego, and ownership-oriented — you notice what needs to be done and you do it - Strong attention to detail, especially with financial, HR, and compliance documentation - Clear, concise written and verbal communication; discretion when handling sensitive information Bonus Points For - Experience with social media management, paid ad campaigns, or demand generation - Background in finance support: invoicing, AR/AP, or working alongside fractional CFOs or CPAs - Familiarity with project management tools such as ClickUp, Notion, or Jira - Experience in healthcare, health-tech, or federal contracting environments - Comfort with CRM tools and executive-level scheduling and outreach What You’ll Get - A front-row seat to how a high-growth healthcare AI company operates across every function - A clear growth path with natural specialization opportunities in people ops, marketing ops, GTM, financial ops or security and compliance - Meaningful equity compensation - Unlimited PTO - Health, dental, and vision coverage - 401(k) plan - Hybrid schedule with 2-3 days/week in-person in San Francisco

• You explore what can be built on top of Joy_'s AI Commerce infrastructure, test it in the real world, and bring the winners into production. Hand in hand with the co-founders. • Explore new business models on top of our infrastructure. • You'll prototype, test, and validate new applications: creator commerce, loyalty redemption, embedded checkout, agent-powered platforms, and propositions nobody has built yet. • Bring promising ideas into production. From first test to repeatable playbook to live revenue. • Work hand in hand with the founders. You'll be in the room for the calls that matter: investor conversations, commercial strategy, product direction. Your perspective shapes how we move. • Build AI-enabled processes that scale us. Internal automation, content systems, ops workflows. Wherever AI gives us an edge, you build it. • Own creative initiatives end-to-end. Storytelling, brand, campaigns. If you have a strong instinct for what makes people care, you'll have room to use it.

Role Description In short: You explore what can be built on top of Joy_'s AI Commerce infrastructure, test it in the real world, and bring the winners into production. Hand in hand with the co-founders. - Explore new business models on top of our infrastructure. - Prototype, test, and validate new applications: creator commerce, loyalty redemption, embedded checkout, agent-powered platforms, and propositions nobody has built yet. - Bring promising ideas into production. - From first test to repeatable playbook to live revenue. You don't just ideate, you operate. - Work hand in hand with the founders. - You'll be in the room for the calls that matter: investor conversations, commercial strategy, product direction. - Build AI-enabled processes that scale us. - Internal automation, content systems, ops workflows. Wherever AI gives us an edge, you build it. - Own creative initiatives end-to-end. - Storytelling, brand, campaigns. If you have a strong instinct for what makes people care, you'll have room to use it. Qualifications - Insane agency and ownership. - Builder energy. - AI-native instincts. - Commercial curiosity. - Creative confidence. - Affinity for aesthetics and design. - Background that gives you a head start. - Fluency in English is a must. Requirements - Prior startup or consulting experience makes a real difference. - A Master's from a top-tier business school accelerates the ramp. Benefits - 🌱 Ownership: Real projects, real outcomes, real impact on where the company goes. - 🚀 Growth: Work on the frontier of AI Commerce alongside senior operators and engineers who've built and scaled before. - 💡 Autonomy: Remote-first with the freedom to work how you work best. - 🎁 Meaningful equity: We want you to win with us. - 🛍️ Real impact: See what you build go live across product, campaigns, and customer touchpoints. Fast. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. - Our universal gift card can be personalized endlessly and redeemed for every product in every online store. - That means one gift card = the whole internet. - From boutique ceramics in Berlin to rice cookers in Korea – every wish is just a click away. - We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. - Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast.

Role Description The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment. Main Responsibilities - Critical Adviser: Serve as a key adviser to the VP of Wholesale; facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities. - Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics. - Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content. - Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations, and Finance for agreed outcomes. - Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met. - Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives. - Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution. - Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs. Qualifications - Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required. - Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required. - Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board. - Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority. - Results Orientation: Proven track record of delivering results and achieving success in challenging environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: - $152,066 - $202,755 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $159,670 - $212,893 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $167,273 - $223,031 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.