Joy_

• Own features from discovery to production: You will partner directly with the other teams to scope ideas, design architectures, and ship features. • Build and refine the gift card experience, from buying a card to redeeming it. • Develop the back-end that powers it: APIs, services, and data models. • Work on the partner side too, the B2B self-serve product and the embeddable widgets that let other companies plug Joy_ in. • Keep the codebase healthy, with shared components, design tokens, sensible tests, and an eye on performance and accessibility.

Role Description As a full-stack engineer, you work across the whole gift card product: the screens customers use and the services running behind them. Day to day, you will: - Own features from discovery to production: Partner directly with other teams to scope ideas, design architectures, and ship features - collaborating closely with senior peers while leveraging AI tools to iterate with extreme speed. - Build and refine the gift card experience, from buying a card to redeeming it. - Develop the back-end that powers it: APIs, services, and data models. - Work on the partner side too, the B2B self-serve product and the embeddable widgets that let other companies plug Joy_ in. - Keep the codebase healthy, with shared components, design tokens, sensible tests, and an eye on performance and accessibility. Qualifications - 3+ years building modern web products, full-stack. - Genuinely comfortable on both the front-end and the back-end. - A deep sense of product ownership. - An exceptional teammate. - An elite execution mindset. - A real eye for detail. - You think in systems. - A pragmatic approach to quality. - Excellent spoken and written English. German is a plus, not a must. Requirements - Show us what you have built and shipped. - You don't wait to be told what each step is. When you see a broken piece, you take it upon yourself to fix it. - You care about the product actually working, not just clearing backlog tickets. - Proactively communicates, communicates clearly in a remote async environment. - Enjoys code reviews as a tool for teaching and learning. - Uses modern tools (like AI terminal agents) to strip away boilerplate and focus on architecture, security, and user delight. - Cares deeply about typography, layout, and motion. - Comfortably navigates Figma to extract design intent, tokens, and variables. - Weighs up data models, API design, and performance rather than working around them. - Unit and e2e tests where they earn their keep, with steady attention to performance and accessibility. Benefits - Real responsibility: Work across the whole product and sit close to the founders every day. - Growth: Build on the frontier of AI commerce alongside senior operators and engineers who have scaled before. - Autonomy: Remote-first, with the freedom to work how you work best. - Meaningful equity: We want you to win with us. - Real impact: Watch what you build go live in front of a whole country. Fast. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. - Our universal gift card can be personalized endlessly and redeemed for every product in every online store. - One gift card = the whole internet. - We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. - Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast.

Role Description As Customer Support, you help customers quickly and reliably, ensuring every reply is clear and actually solves the problem. You’ll work primarily in our helpdesk / Help Center platform (currently Zendesk, with a planned migration), collaborate closely with Operations and Product/Engineering, and improve our processes by spotting patterns and turning them into better workflows. What you’ll do - Own day-to-day customer communication via email (and other channels as we add them) - Support Redemptions as a core part of the role: help execute redemptions end-to-end in collaboration with our AI Assistant, and ensure the customer gets the right outcome - Investigate and resolve issues across our systems (Backoffice, Shop/Orders, tracking & delivery, refunds) - Coordinate special cases with external partners (shops, carriers, vendors) when needed - Keep tickets clean: correct categorization, tags, and clear internal notes so the next person can pick up instantly - Escalate technical or high-risk cases early and clearly (and help define what “high risk” means) - Identify recurring issues, suggest improvements, and help ship better workflows, macros, and Help Center articles Qualifications - Excellent written communication in English (German is a plus, but not mandatory) - Strong customer mindset: you genuinely enjoy helping people - Structured thinking: you can handle ambiguity, prioritize well, and stay calm under pressure - Ownership: you don’t just answer questions, you see them through to a real outcome - Comfort with tools and processes (you like making things clearer, not messier) Requirements - Experience in Customer Support / Customer Service (fast-paced environment is a plus) - Experience with Zendesk (or similar helpdesk tools) - Familiarity with e-commerce operations: orders, shipping, tracking, refunds, returns - Comfort collaborating async in a distributed team Benefits - Flexible working hours (especially suitable if you’re studying) - Remote-first setup - Weekend availability is a plus (depending on scheduling and support coverage) - A friendly team with short communication paths - Room to shape processes and tools - Insight into how a modern ops + product + automation stack is built - Growth opportunities - Depending on team needs, there may be an opportunity to move into the Engineering team in the future. Deep product knowledge is a strong plus. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. - Our universal gift card can be personalized endlessly and redeemed for every product in every online store. That means one gift card = the whole internet. - From boutique ceramics in Berlin to rice cookers in Korea – every wish is just a click away. - But we're not stopping there. We're not building just a gift card, or even just a tech solution. We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. - Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast – now with you.

• Own day-to-day customer communication via email (and other channels as we add them) • Support Redemptions as a core part of the role: help execute redemptions end-to-end in collaboration with our AI Assistant, and ensure the customer gets the right outcome • Investigate and resolve issues across our systems (Backoffice, Shop/Orders, tracking & delivery, refunds) • Coordinate special cases with external partners (shops, carriers, vendors) when needed • Keep tickets clean: correct categorization, tags, and clear internal notes so the next person can pick up instantly • Escalate technical or high-risk cases early and clearly (and help define what “high risk” means) • Identify recurring issues, suggest improvements, and help ship better workflows, macros, and Help Center articles

Role Description Du bist kein klassischer Influencer und musst auch keiner sein. Du bist jemand, der Lust hat, authentischen, lockeren Content zu machen, auf seine eigene Art. Kein auswendig gelerntes Skript. Kein aufwendiges Editing. Dein Stil, dein Vibe, dein Account. Du entscheidest, wie du Joy_ in deinen Content einbaust. Wir geben dir maximale kreative Freiheit, und du bekommst eine Vergütung, die mit deinem Erfolg wächst. Aufgaben - Du postest 2 kurze TikTok-Videos pro Tag auf deinem eigenen Account (15–60 Sek.). - Du zeigst Joy_ auf deine Art: authentisch, nahbar, kreativ – kein steifes Werbe-Video. - Du überlegst dir selbst, welchen Content du machen willst – volle kreative Freiheit. - Du teilst einmal pro Woche kurz deine Insights mit uns (Screenshots reichen). - Zeitaufwand: ca. 30 Minuten pro Tag – kurz drehen, hochladen, fertig (kein aufwendiges editieren/schneiden notwendig). Qualifications - Du hast ein Gefühl für TikTok-Content und weißt, was auf der Plattform funktioniert. - Du bist authentisch und locker vor der Kamera – kein Hochglanz, sondern echt. - Du sprichst Deutsch. - Du bist zuverlässig und bleibst dran – auch wenn mal kein viraler Hit dabei ist. - Du hast Lust, eine coole Brand von Anfang an auf TikTok mitzuprägen. - Idealerweise hast du schon Erfahrung mit UGC oder Social-Media-Content (kein Muss!). Benefits - Faire Vergütung: 150€ Fixum pro Monat – garantiert. Plus 1–2€ Bonus pro 1.000 Views. Je besser dein Content performt, desto mehr verdienst du! - Joy_-Gutscheine gratis: Du bekommst Gutscheine zum Ausprobieren, damit du das Produkt wirklich kennst. - Volle kreative Freiheit: Kein starres Skript, kein Heavy Editing. Dein Content, dein Stil. - Reichweite & Sichtbarkeit: Deine Videos können auch auf unseren Kanälen und in unseren Ads laufen – das gibt dir zusätzliche Reichweite. - Wachstum: Du lernst, wie Content wirklich performt und baust dir ein starkes Portfolio auf. So bewirbst du dich Wir wollen dich kennenlernen! Schick uns bitte: - Einen Link zu deinem TikTok-Profil (oder Instagram, wenn du dort aktiver bist). - Ein kurzes Schreiben über dich: Wer bist du, was für Content machst du am liebsten und warum hast du Lust, mit Joy_ zusammenzuarbeiten? - (Optional) Beispiele für bisherige UGC- oder Brand-Kooperationen.

• You explore what can be built on top of Joy_'s AI Commerce infrastructure, test it in the real world, and bring the winners into production. Hand in hand with the co-founders. • Explore new business models on top of our infrastructure. • You'll prototype, test, and validate new applications: creator commerce, loyalty redemption, embedded checkout, agent-powered platforms, and propositions nobody has built yet. • Bring promising ideas into production. From first test to repeatable playbook to live revenue. • Work hand in hand with the founders. You'll be in the room for the calls that matter: investor conversations, commercial strategy, product direction. Your perspective shapes how we move. • Build AI-enabled processes that scale us. Internal automation, content systems, ops workflows. Wherever AI gives us an edge, you build it. • Own creative initiatives end-to-end. Storytelling, brand, campaigns. If you have a strong instinct for what makes people care, you'll have room to use it.

Role Description In short: You explore what can be built on top of Joy_'s AI Commerce infrastructure, test it in the real world, and bring the winners into production. Hand in hand with the co-founders. - Explore new business models on top of our infrastructure. - Prototype, test, and validate new applications: creator commerce, loyalty redemption, embedded checkout, agent-powered platforms, and propositions nobody has built yet. - Bring promising ideas into production. - From first test to repeatable playbook to live revenue. You don't just ideate, you operate. - Work hand in hand with the founders. - You'll be in the room for the calls that matter: investor conversations, commercial strategy, product direction. - Build AI-enabled processes that scale us. - Internal automation, content systems, ops workflows. Wherever AI gives us an edge, you build it. - Own creative initiatives end-to-end. - Storytelling, brand, campaigns. If you have a strong instinct for what makes people care, you'll have room to use it. Qualifications - Insane agency and ownership. - Builder energy. - AI-native instincts. - Commercial curiosity. - Creative confidence. - Affinity for aesthetics and design. - Background that gives you a head start. - Fluency in English is a must. Requirements - Prior startup or consulting experience makes a real difference. - A Master's from a top-tier business school accelerates the ramp. Benefits - 🌱 Ownership: Real projects, real outcomes, real impact on where the company goes. - 🚀 Growth: Work on the frontier of AI Commerce alongside senior operators and engineers who've built and scaled before. - 💡 Autonomy: Remote-first with the freedom to work how you work best. - 🎁 Meaningful equity: We want you to win with us. - 🛍️ Real impact: See what you build go live across product, campaigns, and customer touchpoints. Fast. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. - Our universal gift card can be personalized endlessly and redeemed for every product in every online store. - That means one gift card = the whole internet. - From boutique ceramics in Berlin to rice cookers in Korea – every wish is just a click away. - We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. - Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast.

Role Description In a nutshell: You own and scale our B2B sales channel - from a profitable base to a repeatable, team-driven growth engine. - Take full ownership of our B2B sales channel including strategy, execution, numbers and results. - Scale what already works by turning a profitable channel into a predictable, repeatable sales machine. - Build and document sales processes and playbooks across lead generation, outreach, pipeline and closing. - Be hands-on in sales with prospecting, pitching and closing while setting the bar for future hires. - Lay the foundation for a growing sales team including structure, KPIs, hiring profiles and onboarding. - Use AI tools to automate, improve and scale outreach, follow-ups and reporting. Qualifications - 2+ years of B2B sales experience such as Account Executive, Sales Rep, Business Development Manager or SDR with closing responsibility. - Proven closing experience with targets, objections and signed deals. - High ownership and agency with the ability to create structure in ambiguous environments. - You are outgoing, confident and people-driven and genuinely enjoy sales conversations. - Cold outreach feels like a game to you and you enjoy researching, messaging and calling. - You actively use AI tools to work faster and smarter in sales. - Fluency in German and English is a must. Benefits - 🌱 Ownership: You’ll own projects that matter – not just assist on them. - 🚀 Growth: Build skills in strategy, brand, ops, and AI – and grow with us. - 💡 Autonomy: Remote-first setup with the freedom to work when and how you want. - 🎁 Meaningful equity – we want you to win with us. - 🛍️ Real Impact: See your work live in campaigns, product, and customer touchpoints – fast.

Role Description Du bist kein klassischer Influencer und musst auch keiner sein. Du bist jemand, der Lust hat, authentischen, lockeren Content zu machen, auf seine eigene Art. Kein auswendig gelerntes Skript. Kein aufwendiges Editing. Dein Stil, dein Vibe, dein Account. Du entscheidest, wie du Joy_ in deinen Content einbaust. Wir geben dir maximale kreative Freiheit, und du bekommst eine Vergütung, die mit deinem Erfolg wächst. Qualifications - Ein Gefühl für TikTok-Content hast und weißt, was auf der Plattform funktioniert. - Authentisch und locker vor der Kamera bist – kein Hochglanz, sondern echt. - Deutsch sprichst. - Zuverlässig bist und dranbleibst – auch wenn mal kein viraler Hit dabei ist. - Lust hast, eine coole Brand von Anfang an auf TikTok mitzuprägen. - Idealerweise schon Erfahrung mit UGC oder Social-Media-Content hast (kein Muss!). Requirements - Du postest 2 kurze TikTok-Videos pro Tag auf deinem eigenen Account (15–60 Sek.). - Du zeigst Joy_ auf deine Art: authentisch, nahbar, kreativ – kein steifes Werbe-Video. - Du überlegst dir selbst, welchen Content du machen willst – volle kreative Freiheit. - Du teilst einmal pro Woche kurz deine Insights mit uns (Screenshots reichen). - Zeitaufwand: ca. 30 Minuten pro Tag – kurz drehen, hochladen, fertig (kein aufwendiges editieren/schneiden notwendig). Benefits - Faire Vergütung: 150€ Fixum pro Monat – garantiert. Plus 1–2€ Bonus pro 1.000 Views. Je besser dein Content performt, desto mehr verdienst du! - Joy_-Gutscheine gratis: Du bekommst Gutscheine zum Ausprobieren, damit du das Produkt wirklich kennst. - Volle kreative Freiheit: Kein starres Skript, kein Heavy Editing. Dein Content, dein Stil. - Reichweite & Sichtbarkeit: Deine Videos können auch auf unseren Kanälen und in unseren Ads laufen – das gibt dir zusätzliche Reichweite. - Wachstum: Du lernst, wie Content wirklich performt und baust dir ein starkes Portfolio auf. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. Our universal gift card can be personalized endlessly and redeemed for every product in every online store. That means one gift card = the whole internet. From boutique ceramics in Berlin to rice cookers in Korea – every wish is just a click away. But we're not stopping there. We're not building just a gift card, or even just a tech solution. We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast – now with you.

• You own and scale our B2B sales channel — from a profitable base to a repeatable, team-driven growth engine. • Take full ownership of our B2B sales channel, including strategy, execution, metrics, and results. • Scale what already works by turning a profitable channel into a predictable, repeatable sales machine. • Build and document sales processes and playbooks across lead generation, outreach, pipeline management, and closing. • Be hands-on in sales with prospecting, pitching, and closing while setting the bar for future hires. • Lay the foundation for a growing sales team, including structure, KPIs, hiring profiles, and onboarding. • Use AI tools to automate, improve, and scale outreach, follow-ups, and reporting.