Role Description The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment. Main Responsibilities - Critical Adviser: Serve as a key adviser to the VP of Wholesale; facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities. - Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics. - Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content. - Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations, and Finance for agreed outcomes. - Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met. - Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives. - Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution. - Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs. Qualifications - Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required. - Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required. - Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board. - Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority. - Results Orientation: Proven track record of delivering results and achieving success in challenging environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: - $152,066 - $202,755 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $159,670 - $212,893 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $167,273 - $223,031 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Title: Leave of Absence Coordinator Locations: MA, NH, RI, MD, VA, DE, or FL Remote Job Description: Henley Enterprises, Inc. (and our associated entities) is a privately-owned Franchisee of Valvoline Instant Oil Change (VIOC) currently operating over 260 VIOC locations in Massachusetts, New Hampshire, Rhode Island, Maryland, Virginia, Delaware, Florida, and California. The Company has grown rapidly, and projects continued growth moving forward. This full-time, nonexempt (hourly) position is eligible for remote or hybrid work arrangements; must reside in MA, NH, RI, MD, VA, DE, or FL. The position will support employees across the entire Company but will be based on the east coast and report directly to the HR Manager. POSITION SUMMARY: The Leave of Absence Coordinator (“Coordinator”) provides front-line administration and customer service for all federal, state, and Company provided leave programs in all of the Company’s operating states. The Coordinator serves as the primary point of contact for employees requesting, on, or returning from leave, and partners with employees, supervisors, HR Business Partners, HR Coordinators, Benefits, and Payroll to ensure leaves are administered timely, accurately, consistently, and in compliance with applicable law. The Coordinator maintains records and case documentation in the Company's HRIS (Human Resources Information System, currently UKG) and supporting systems, and over time gains exposure to more complex responsibilities within the leaves and accommodations function under the direction of the HR Manager and in collaboration with the Leave & Workers' Compensation Specialist. This role will also maintain line of sight to workers’ compensation cases through the leave module and may update case information and also serve as a backup resource for worker’s comp administration. JOB BENEFITS INCLUDE: - Competitive Hourly Rate at $30.45- $35.75, commensurate with experience and geographical location - Health, Dental and Vision insurance after ninety days - 401K with match after one year - Company-paid Life and Disability Insurance - Time off with Pay including paid vacation and sick leave - FSA and Wellness reimbursements - Educational Assistance - Employee Discount at all Henley operated Valvoline Instant Oil Changes - Discounts with Partnered Products - and more! ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Serve as the front-line point of contact for all leave of absence (LOA) inquiries received via email, phone, or Microsoft Teams, providing prompt, accurate responses. - Conduct initial intake conversations to determine the type(s) of leave that may apply based on the employee's qualifying reason, work state, tenure, and hours. - Communicate the leave request process, eligibility, documentation requirements, certification deadlines, and return-to-work expectations to employees and their supervisors/managers. - Field general questions relating to federal, state, and Company-provided leaves of absence, and escalate issues to the Leave & Workers' Compensation Specialist or HR Manager, as appropriate. - Prepare and deliver leave packets to employees (both electronically and for physical mailing). - Issue required notices (e.g., FMLA Eligibility & Rights and Responsibilities, Designation Notice, state PFML (Paid Family Medical Leave) within statutory timeframes and maintain documentation evidencing timely delivery. - Open, monitor, and close leave cases in the HRIS (UKG WFM Leaves Module) and any successor or supplemental leave management platform, ensuring eligibility status, leave type, dates, certification status, documentation, and return-to-work dates are accurate at all times. - Maintain thorough case notes documenting all employee, manager, and provider communications, including tracking interactive process steps, accommodation determinations, follow-up check-ins, and any requested adjustments. - Coordinate light duty and intermittent leave schedules with managers where appropriate. - Recognize potential reasonable accommodation requests (including requests that arise during a leave or as part of a return-to-work conversation) and escalate the ADA (Americans with Disabilities Act) interactive process in partnership with the HR Manager and HR Business Partner. - Provide HR Business Partners and managers with status updates on active cases and respond to ad hoc questions in a timely manner. - Collaborate with the Leave & Workers' Compensation Specialist on cases that involve overlap between LOA and workers' compensation matters. - Other leave-related duties and occasional ad hoc HR function projects as assigned. QUALIFICATIONS/COMPETENCIES: Skills & Competencies - Strong written and verbal communication, including the ability to explain complex leave concepts to non-HR audiences in plain language. - Customer centered problem resolution approach, with discretion when handling sensitive and personal information. - High accuracy and attention to detail; strong organizational and time management skills with the ability to manage a high case volume across multiple jurisdictions. - Collaborative team player, who escalates appropriately and documents thoroughly. - Ability to work independently in a remote or hybrid environment while maintaining responsiveness on Teams, email, and phone during business hours. - Proficient with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint/OneDrive). - Experience with Leave tracking software; ability to learn new HRIS and leave administration platforms quickly. - Working knowledge of FMLA, ADA, military leave under USERRA, and at least one state PFML program; willingness and ability to develop multi-state expertise. Education and Experience - Associates degree or equivalent combination of education and relevant work experience - 0 - 2 years HR, front-line leave administration, or related experience - Multi-state/multi-unit experience preferred ENVIRONMENTAL & PHYSICAL REQUIREMENTS: - Work is performed in a remote or hybrid office environment with primary internal communication through Microsoft Teams, Outlook email, and telephone. - Primarily a sedentary role performed at a workstation using standard office technology (computer, monitor, keyboard, mouse, headset, and mobile/VOIP phone). - Requires the ability to view information on a computer display, communicate accurately by phone and in writing, and use a keyboard and mouse for extended periods. - Reliable high speed internet connection and a private, secure workspace appropriate for handling confidential employee information are required for remote work. - Travel is not expected for this position. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

• Build financial models, scenario analyses, and decision-support materials directly for the CEO. • Take ownership of ad hoc analyses spanning commercial, operational, and strategic questions. • Track CEO-directed actions across the organisation and drive them to completion. • Prepare briefings, board materials, and external communications. • Own delivery oversight across product, engineering, and operations workstreams. • Maintain visibility on critical path items, dependencies, and milestone health. • Run the operational cadence: weekly reviews, milestone tracking, risk escalation. • Act as the integration point between functions where handoffs typically break. • Translate CEO priorities into actionable workstreams across operations, finance, marketing, legal, and compliance. • Resolve interdepartmental friction before it reaches the CEO. • Surface issues with proposed solutions, not just problems. • Build and maintain executive KPI dashboards. • Produce performance reviews, market analyses, and competitive intelligence. • Synthesise data from multiple business units into clear narratives for internal and external audiences.

Title: Chief of Staff Location: 100 Ashford Center North, Suite 300 Dunwoody, Georgia, 30338 United States Job Description: Description Title of Position: Chief of Staff Job Family: Administrative Support Managerial Responsibilities: Yes Classification: Exempt / Full-Timeote GENERAL SUMMARY: The Chief of Staff is considered a senior leader and a force multiplier for the entire Executive Leadership Team (ELT). This role is a trusted operating partner to the CEO, part driver of execution and accountability across the executive team, and part leader of the administrative function that supports the C-Suite. The Chief of Staff owns Vyne's enterprise operating cadence — translating strategy into resourced, sequenced plans; running the rhythms (ELT, board, town halls, offsites, planning cycles); driving cross-functional initiatives to closure; and ensuring the CEO and exec team operate at maximum leverage. The Chief of Staff also leads and develops the administrative team, ensuring the C-Suite is supported with the discipline, judgment, and quality the business requires. DUTIES & RESPONSIBILITIES: CEO Strategic Partnership & Enablement - Serve as the CEO's principal operating partner and trusted advisor — anticipating needs, surfacing risks, and recommending action. - Act as a thought partner on enterprise priorities; pressure-test ideas, frame decisions, and bring structure to ambiguous problems. - Exercise delegated decision-making authority on day-to-day operational matters, escalating only what genuinely requires the CEO. - Manage the CEO's strategic time horizon — protecting space for what matters most and ensuring follow-through on every commitment. Executive Team Coordination & Operating Cadence - Own the enterprise operating system: ELT meetings, executive offsites, leadership planning sessions, and the annual/quarterly planning cycle. - Build and maintain the cadence of accountability — from priority setting through execution review — so commitments turn into results. - Translate strategy into clearly sequenced, resourced operating plans the executive team can execute against. - Drive disciplined decision-making practices: clear agendas, pre-reads, decisions captured, owners named, follow-through tracked. - Serve as a connector and integrator across functions, removing friction between teams and ensuring initiatives don't stall at the seams. Cross-Functional Execution & Special Projects - Lead high-priority, cross-functional initiatives end-to-end — from framing through delivery — particularly those that span multiple ELT members. - Apply structured problem-solving (research, analysis, scenario modeling, recommendations) to bring clarity and pace to complex decisions. - Proactively identify execution gaps and operational bottlenecks; design and implement the fix in partnership with the accountable function. Board, PE Sponsor & Stakeholder Management - Partner with the CEO and CFO on board and PE sponsor preparation: cadence, narrative, materials, and follow-up. - Drive production of board decks, value-creation updates, and long-range plans — owning quality, consistency, and timeliness. - Manage executive-level external interactions where appropriate (key customers, partners, investors) on the CEO's behalf. - Serve as a credible representative of the CEO and ELT in cross-functional and external settings. Communications & Organizational Alignment - Oversee communications flowing from the Office of the CEO — ensuring messaging is strategic, timely, clear, and consistent. - Partner with People, Marketing, and ELT members to drive alignment between strategy and what employees see, hear, and act on. - Lead preparation for All-Hands/Town Halls, leadership communications, and key internal moments. - Translate complex strategic content into communications that move people to action. Administrative Team Leadership - Lead, coach, and develop Vyne's administrative team — currently the Executive Assistant and Administrative Assistant supporting the C-Suite. - Establish service standards, coverage models, and operating practices that scale with the business. - Set clear performance expectations, provide ongoing feedback, and create development paths for each team member. - Ensure consistent, high-quality executive support across all C-Suite leaders, including calendar, travel, expense, and meeting orchestration. - Own the CEO’s calendar end-to-end: scheduling, prioritization, meeting prep, briefings, and follow-ups. - Balance complex, multi-executive calendars against short-term demands and long-term priorities. Data, Insight & Reporting - In partnership with the data and finance teams, build and maintain CEO/ELT-level dashboards and KPI reporting. - Own regular performance reporting against strategic goals and OKRs; surface variances, risks, and recommended actions. - Bring data and analytical rigor to decisions and recommendations — separate signal from noise. Experience - 10+ years of progressive professional experience, with at least 5+ years in a Chief of Staff, COO, GM, VP of Operations, or comparable senior operating role. - Demonstrated experience operating inside the executive team of a mid-sized company (200–1,500 employees), ideally B2B SaaS, healthcare technology, or RCM/clearinghouse. - Direct experience supporting and partnering with a CEO; a track record of being trusted with sensitive enterprise priorities. - Proven ability to lead cross-functional initiatives from ambiguity to measurable outcome — execution chops, not just strategy frameworks. - Experience with board and/or PE sponsor environments: preparing materials, managing cadence, navigating governance. - Prior management experience, including building and developing a small team. Qualifications Education - Bachelor's degree required. - MBA or equivalent advanced degree strongly preferred. Skills & Competencies - Executive presence and credibility — earns trust quickly with senior leaders inside and outside the company. - Exceptional judgment under ambiguity; comfortable making calls with imperfect information. - Outstanding written and verbal communication; can write a board memo, run an offsite, and address the company. - Operating discipline — translates strategy into plans, plans into actions, actions into outcomes. - Financial fluency: comfortable with P&L, operating models, basic SaaS metrics (ARR, GRR, NRR, CAC, LTV, Rule of 40). - Strong analytical horsepower; can build a model, read a data pull, and connect both to a decision. - High EQ; reads rooms, manages conflict constructively, and brings out the best in others. - Discretion and integrity; handles sensitive information with absolute care. - Bias to action — drives toward closure rather than admires the problem. - Tech proficiency: Google Workspace, Slack, Asana (or comparable PM tool), Salesforce; comfortable with AI tools as part of the workflow. Preferred / Plus - Healthcare RCM, clearinghouse, dental tech, or healthcare IT background. - PE-backed company experience. - Lean / Six Sigma / process improvement training. - Experience supporting M&A integration. Work Environment & Logistics - Hybrid role based out of Vyne's Lindon, Utah office. PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: - Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. - Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. - Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. - Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.