Role Description In short: You explore what can be built on top of Joy_'s AI Commerce infrastructure, test it in the real world, and bring the winners into production. Hand in hand with the co-founders. - Explore new business models on top of our infrastructure. - Prototype, test, and validate new applications: creator commerce, loyalty redemption, embedded checkout, agent-powered platforms, and propositions nobody has built yet. - Bring promising ideas into production. - From first test to repeatable playbook to live revenue. You don't just ideate, you operate. - Work hand in hand with the founders. - You'll be in the room for the calls that matter: investor conversations, commercial strategy, product direction. - Build AI-enabled processes that scale us. - Internal automation, content systems, ops workflows. Wherever AI gives us an edge, you build it. - Own creative initiatives end-to-end. - Storytelling, brand, campaigns. If you have a strong instinct for what makes people care, you'll have room to use it. Qualifications - Insane agency and ownership. - Builder energy. - AI-native instincts. - Commercial curiosity. - Creative confidence. - Affinity for aesthetics and design. - Background that gives you a head start. - Fluency in English is a must. Requirements - Prior startup or consulting experience makes a real difference. - A Master's from a top-tier business school accelerates the ramp. Benefits - 🌱 Ownership: Real projects, real outcomes, real impact on where the company goes. - 🚀 Growth: Work on the frontier of AI Commerce alongside senior operators and engineers who've built and scaled before. - 💡 Autonomy: Remote-first with the freedom to work how you work best. - 🎁 Meaningful equity: We want you to win with us. - 🛍️ Real impact: See what you build go live across product, campaigns, and customer touchpoints. Fast. Company Description At Joy_, we believe gifting should feel personal, playful, and full of surprise – basically everything today’s gift cards are not. We're here to reimagine gifting for the modern world, turning it from a transactional experience into a token of love – customizable, meaningful, and radically flexible. - Our universal gift card can be personalized endlessly and redeemed for every product in every online store. - That means one gift card = the whole internet. - From boutique ceramics in Berlin to rice cookers in Korea – every wish is just a click away. - We're building the gifting backbone of e-commerce – a product concierge that turns intent into instant access. - Backed by industry experts and angel investors, we’ve raised our Pre-Seed round and are growing fast.

Role Description The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment. Main Responsibilities - Critical Adviser: Serve as a key adviser to the VP of Wholesale; facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities. - Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics. - Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content. - Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations, and Finance for agreed outcomes. - Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met. - Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives. - Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution. - Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs. Qualifications - Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required. - Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required. - Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board. - Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority. - Results Orientation: Proven track record of delivering results and achieving success in challenging environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: - $152,066 - $202,755 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $159,670 - $212,893 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $167,273 - $223,031 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Title: Leave of Absence Coordinator Locations: MA, NH, RI, MD, VA, DE, or FL Remote Job Description: Henley Enterprises, Inc. (and our associated entities) is a privately-owned Franchisee of Valvoline Instant Oil Change (VIOC) currently operating over 260 VIOC locations in Massachusetts, New Hampshire, Rhode Island, Maryland, Virginia, Delaware, Florida, and California. The Company has grown rapidly, and projects continued growth moving forward. This full-time, nonexempt (hourly) position is eligible for remote or hybrid work arrangements; must reside in MA, NH, RI, MD, VA, DE, or FL. The position will support employees across the entire Company but will be based on the east coast and report directly to the HR Manager. POSITION SUMMARY: The Leave of Absence Coordinator (“Coordinator”) provides front-line administration and customer service for all federal, state, and Company provided leave programs in all of the Company’s operating states. The Coordinator serves as the primary point of contact for employees requesting, on, or returning from leave, and partners with employees, supervisors, HR Business Partners, HR Coordinators, Benefits, and Payroll to ensure leaves are administered timely, accurately, consistently, and in compliance with applicable law. The Coordinator maintains records and case documentation in the Company's HRIS (Human Resources Information System, currently UKG) and supporting systems, and over time gains exposure to more complex responsibilities within the leaves and accommodations function under the direction of the HR Manager and in collaboration with the Leave & Workers' Compensation Specialist. This role will also maintain line of sight to workers’ compensation cases through the leave module and may update case information and also serve as a backup resource for worker’s comp administration. JOB BENEFITS INCLUDE: - Competitive Hourly Rate at $30.45- $35.75, commensurate with experience and geographical location - Health, Dental and Vision insurance after ninety days - 401K with match after one year - Company-paid Life and Disability Insurance - Time off with Pay including paid vacation and sick leave - FSA and Wellness reimbursements - Educational Assistance - Employee Discount at all Henley operated Valvoline Instant Oil Changes - Discounts with Partnered Products - and more! ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Serve as the front-line point of contact for all leave of absence (LOA) inquiries received via email, phone, or Microsoft Teams, providing prompt, accurate responses. - Conduct initial intake conversations to determine the type(s) of leave that may apply based on the employee's qualifying reason, work state, tenure, and hours. - Communicate the leave request process, eligibility, documentation requirements, certification deadlines, and return-to-work expectations to employees and their supervisors/managers. - Field general questions relating to federal, state, and Company-provided leaves of absence, and escalate issues to the Leave & Workers' Compensation Specialist or HR Manager, as appropriate. - Prepare and deliver leave packets to employees (both electronically and for physical mailing). - Issue required notices (e.g., FMLA Eligibility & Rights and Responsibilities, Designation Notice, state PFML (Paid Family Medical Leave) within statutory timeframes and maintain documentation evidencing timely delivery. - Open, monitor, and close leave cases in the HRIS (UKG WFM Leaves Module) and any successor or supplemental leave management platform, ensuring eligibility status, leave type, dates, certification status, documentation, and return-to-work dates are accurate at all times. - Maintain thorough case notes documenting all employee, manager, and provider communications, including tracking interactive process steps, accommodation determinations, follow-up check-ins, and any requested adjustments. - Coordinate light duty and intermittent leave schedules with managers where appropriate. - Recognize potential reasonable accommodation requests (including requests that arise during a leave or as part of a return-to-work conversation) and escalate the ADA (Americans with Disabilities Act) interactive process in partnership with the HR Manager and HR Business Partner. - Provide HR Business Partners and managers with status updates on active cases and respond to ad hoc questions in a timely manner. - Collaborate with the Leave & Workers' Compensation Specialist on cases that involve overlap between LOA and workers' compensation matters. - Other leave-related duties and occasional ad hoc HR function projects as assigned. QUALIFICATIONS/COMPETENCIES: Skills & Competencies - Strong written and verbal communication, including the ability to explain complex leave concepts to non-HR audiences in plain language. - Customer centered problem resolution approach, with discretion when handling sensitive and personal information. - High accuracy and attention to detail; strong organizational and time management skills with the ability to manage a high case volume across multiple jurisdictions. - Collaborative team player, who escalates appropriately and documents thoroughly. - Ability to work independently in a remote or hybrid environment while maintaining responsiveness on Teams, email, and phone during business hours. - Proficient with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint/OneDrive). - Experience with Leave tracking software; ability to learn new HRIS and leave administration platforms quickly. - Working knowledge of FMLA, ADA, military leave under USERRA, and at least one state PFML program; willingness and ability to develop multi-state expertise. Education and Experience - Associates degree or equivalent combination of education and relevant work experience - 0 - 2 years HR, front-line leave administration, or related experience - Multi-state/multi-unit experience preferred ENVIRONMENTAL & PHYSICAL REQUIREMENTS: - Work is performed in a remote or hybrid office environment with primary internal communication through Microsoft Teams, Outlook email, and telephone. - Primarily a sedentary role performed at a workstation using standard office technology (computer, monitor, keyboard, mouse, headset, and mobile/VOIP phone). - Requires the ability to view information on a computer display, communicate accurately by phone and in writing, and use a keyboard and mouse for extended periods. - Reliable high speed internet connection and a private, secure workspace appropriate for handling confidential employee information are required for remote work. - Travel is not expected for this position. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

• Build financial models, scenario analyses, and decision-support materials directly for the CEO. • Take ownership of ad hoc analyses spanning commercial, operational, and strategic questions. • Track CEO-directed actions across the organisation and drive them to completion. • Prepare briefings, board materials, and external communications. • Own delivery oversight across product, engineering, and operations workstreams. • Maintain visibility on critical path items, dependencies, and milestone health. • Run the operational cadence: weekly reviews, milestone tracking, risk escalation. • Act as the integration point between functions where handoffs typically break. • Translate CEO priorities into actionable workstreams across operations, finance, marketing, legal, and compliance. • Resolve interdepartmental friction before it reaches the CEO. • Surface issues with proposed solutions, not just problems. • Build and maintain executive KPI dashboards. • Produce performance reviews, market analyses, and competitive intelligence. • Synthesise data from multiple business units into clear narratives for internal and external audiences.