Title: Practice Assistant II Location: 301 South Huntington Street Jamaica Plain (Mount Pleasant Home) Job Description: Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/EPIC. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc. as directed. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications QUALIFICATIONS: Billingual Spanish Required Level of education required: Minimum of a high school diploma or GED. Work experience required: Minimum one year applicable work experience required. Some additional training in office systems or other post high school education preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required: Knowledge of practice operations and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing. Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems. Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level. Understanding of the appropriate use and importance of related forms. Intermediate understanding and use of medical terminology. Intermediate comprehension of insurance types and referral process. Intermediate comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Additional Job Details (if applicable) Department: Department of Medicine *The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience Schedule: Monday - Friday, 9am-5:30pm, Onsite Full Benefits: Medical, Dental, Vision, 403b retirement and match, discounted MBTA pass & tuition reimbursement Why Work Here? Step into a role where your work truly makes a difference every day. As a vital member of our clinical operations team, you’ll provide administrative expertise to ensure our practice runs smoothly, efficiently, and with a warm touch. What You'll Do? In this dynamic, fast-paced role, you’ll be the friendly face and organized mind that keeps everything on track. By owning the patient visit experience you’ll support clinical teams, keep operations humming and collaborate with your department on duties that may vary—no two days are the same! Why this role matters? You’ll play a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Your work helps ensure that every patient feels cared for, supported, and valued. Remote Type Hybrid Work Location 301 South Huntington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.