Role Description We are seeking a highly organized, proactive Executive Assistant / Operations Administrator to support a range of operational, administrative, and project management tasks. This is a flexible, part-time role ideal for someone who thrives in a dynamic environment and enjoys bringing structure and efficiency to growing teams. - Handle billing and invoicing processes - Support administrative tasks related to onboarding and offboarding (customers and employees) - Assist with customer project coordination and management - Handle vendor communications and coordination - Help maintain smooth day-to-day operational workflows Qualifications - Demonstrated experience in administrative and/or operations roles - Exposure to billing, invoicing, and customer relationship management (CRM) systems - Strong written communication skills - Exceptional organizational skills and attention to detail - A proactive, solution-oriented mindset with the ability to work independently Requirements - This is a remote role, but candidates must be available for an in-person interview in Toronto - Expected commitment is approximately one day per week

• Be the backbone of our administrative operations, providing world-class support to our US-based clients. • Thrive in fast-paced environments, possessing impeccable communication skills. • Take pride in delivering high-quality work.

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

• Manage complex executive calendars, scheduling, and meeting coordination for C-suite leaders. Organize ELT meetings, including agendas, meeting materials, notes, and action-item tracking • Monitor and follow up on action items and priorities established by executive leadership • Support communication and coordination across departments and project teams • Assist with executive presentations, reports, and internal communications as needed • Maintain confidentiality and professionalism in handling sensitive business matters • Identify opportunities to improve administrative and operational processes