Role Description The Director of Community Operations is responsible for the overall performance, scalability, and day-to-day execution of 52TEN’s growing portfolio of manufactured housing communities. This leader manages a team of Regional Community Managers who oversee several communities and their on-site teams. In the first 12–18 months, the primary focus will be building and strengthening the property operations division—refining systems, coaching teams, and ensuring operational consistency across the portfolio. As the company continues to grow, adding communities and scaling from 20 to 75 team members over the next three years, this role will evolve to become increasingly strategic, with greater emphasis on infrastructure development, cross-functional leadership, and long-term portfolio optimization. Success in this is defined by growing property-level NOI, executing CapEx plans with excellence, developing operational talent, and building the foundation for scalable, high-performing operations—all while staying aligned with 52TEN’s values and culture. Qualifications - 10+ years of strategic and tactical leadership experience in manufactured housing operations. - Strong leadership and coaching experience with direct responsibility for managers and remote teams. - Solid financial acumen with responsibility for property-level and regional budgets, forecasting, and CapEx. - Track record of building scalable systems, improving team performance, and implementing new technology. - Excellent communication, judgment, and follow-through. - Self-driven, resourceful, and comfortable working in a growing, entrepreneurial business. - Ability to travel 25–30% to properties in multiple states. Requirements - Drive consistent property-level performance across the portfolio by meeting or exceeding operational expectations related to occupancy, delinquency, home sales, curb appeal, and resident satisfaction. - Lead the seamless integration of 35+ new communities while building the systems, people, and processes necessary to scale from 20 to 75+ team members over the next 3 years. - Build and maintain a high-performing, accountable operations team through intentional hiring, coaching, and values-driven leadership. - Deliver NOI growth by owning budget development, partnering on forecasts, strategic expense control, and disciplined capital management. - Ensure operational compliance and minimize legal exposure through consistent standards, proactive training, and systems enforcement. Benefits - Clear opportunity to expand your scope and impact as the company grows. - A high-trust, collaborative environment where team and community matter. - Strong salary ($140K-$165K DOE), annual raises, and performance-based bonuses. - Leading software, a capable team, and access to decision-makers. - Remote role with flexibility, unlimited PTO, and understanding of personal priorities. - A growing company with room to evolve and promote from within.

• Advise business and technology clients on market landscape, vendor selection, and implementation • Research, write, and advise on digital transformation and technology developments • Create innovative research content on manufacturing operations technologies • Develop forward-looking research and thought leadership • Diagnose root causes of client challenges • Provide high value presentation materials for Gartner events and client briefings • Support Research and Sales by contributing to content development • Drive ongoing client engagement with Gartner research

• Focuses on strengthening Lean expertise across the organization by coaching OE Business Partners, OE Champions, and site leadership teams in Lean leadership behaviors and the practical application of Lean methods • Leading and supporting high-impact Lean initiatives across sites and functions, including manufacturing, supply chain, quality interfaces, and transactional processes • Drive value stream optimization to improve flow, throughput, and end-to-end lead times from demand to delivery • Ownership, maintenance, and continuous improvement of the enterprise Lean toolbox, including standards, methods, templates, and guidance • Close collaboration with other OE Specialists to ensure integration of methods and avoid tool fragmentation across the organization

Role Description We aren’t looking for a traditional corporate administrator. We need a "Command Center" Leader to sit within our People & Culture department and oversee the high-stakes front lines of our business. Your job is to lead our Customer Support and Withdrawal teams, ensuring that our 24/7 global engine runs with surgical precision. This is a remote, high-availability role for a strategic leader who views "Customer Experience" and "Operational Integrity" as the same thing and is comfortable operating at the absolute frontier of the Web3 economy. We value the ability to lead under pressure. Whether you are a veteran of high-growth fintech support or a logistics pioneer, we care about your ability to maintain elite standards. If you have the analytical rigor to optimize response times and the operational discipline to oversee massive transaction flows across a global team, we will give you the authority to lead our most critical functions. Key Responsibilities - Front-Line Command: Lead and scale the Customer Support and Withdrawal teams. You are responsible for the 24/7 performance, accuracy, and "vibe" of our primary user touchpoints. - Operational Architecture: Design the "Handover Protocols" that keep the engine running across all time zones. You ensure that whether it’s a Tuesday morning or a Saturday night, the team is executing at 100%. - Transaction Oversight: Oversee the Withdrawal and Payment queues. You are the final point of escalation for high-value transactions and must ensure our security protocols are followed without exception. - System Optimization: Own the workflow in Linear and Ashby. If the support team is seeing the same friction point twice, you are the one who architects the solution to fix it permanently. - Performance Analytics: Use hard data to track response times, withdrawal speeds, and team efficiency. You make staffing and process decisions based on ROI and player satisfaction metrics. - Strategic Growth: Partner with the People & Culture Lead to hire, train, and mentor the next generation of operations specialists, ensuring our "Front-Line" grows ahead of our user base. Requirements - The "General": You are a battle-tested leader of people and processes. You know how to manage a decentralized, 24/7 team and keep them focused on elite execution. - Systems Thinking: An innate ability to see the world in "flows." You can take a complex support ticket or a withdrawal hurdle and turn it into a streamlined, automated protocol. - Hyper-Availability: This isn't a 9-to-5. You lead the team that never sleeps. You must be available 7 days a week to handle surges, high-value escalations, and global operational shifts. - Analytical Rigor: You are obsessed with efficiency. You don't manage by "feeling"; you manage by tracking throughput, error rates, and resolution times. - Web3 Literacy: You live on-chain. You understand the mechanics of digital assets, wallet security, and the unique urgency of the crypto/iGaming landscape. - Operational Excellence: Self-motivated and highly organized; you can manage a massive global machine without losing track of a single detail or a single player’s experience. Operational Details - Location: Fully Remote. - Schedule: On-call 7 days a week (Requires high flexibility to manage a global 24/7 operation). - Payment: All compensation is processed in digital assets (USDC/USDT). Benefits - Extreme Autonomy: We value results over red tape. You will have the freedom to build and execute your vision for our support and payment engines. - Global Impact: Lead the teams that interact with thousands of players every day, defining the reputation of the Partyhat brand. - A Culture of Momentum: Join a team that moves at the speed of light. You will be constantly challenged to innovate, protect, and outperform the market. - High-Growth Upside: We value "potential over pedigree." For a leader who takes extreme ownership of the front lines, there is a clear runway to shape the future of the entire organization.