• Focuses on strengthening Lean expertise across the organization by coaching OE Business Partners, OE Champions, and site leadership teams in Lean leadership behaviors and the practical application of Lean methods • Leading and supporting high-impact Lean initiatives across sites and functions, including manufacturing, supply chain, quality interfaces, and transactional processes • Drive value stream optimization to improve flow, throughput, and end-to-end lead times from demand to delivery • Ownership, maintenance, and continuous improvement of the enterprise Lean toolbox, including standards, methods, templates, and guidance • Close collaboration with other OE Specialists to ensure integration of methods and avoid tool fragmentation across the organization

Role Description We aren’t looking for a traditional corporate administrator. We need a "Command Center" Leader to sit within our People & Culture department and oversee the high-stakes front lines of our business. Your job is to lead our Customer Support and Withdrawal teams, ensuring that our 24/7 global engine runs with surgical precision. This is a remote, high-availability role for a strategic leader who views "Customer Experience" and "Operational Integrity" as the same thing and is comfortable operating at the absolute frontier of the Web3 economy. We value the ability to lead under pressure. Whether you are a veteran of high-growth fintech support or a logistics pioneer, we care about your ability to maintain elite standards. If you have the analytical rigor to optimize response times and the operational discipline to oversee massive transaction flows across a global team, we will give you the authority to lead our most critical functions. Key Responsibilities - Front-Line Command: Lead and scale the Customer Support and Withdrawal teams. You are responsible for the 24/7 performance, accuracy, and "vibe" of our primary user touchpoints. - Operational Architecture: Design the "Handover Protocols" that keep the engine running across all time zones. You ensure that whether it’s a Tuesday morning or a Saturday night, the team is executing at 100%. - Transaction Oversight: Oversee the Withdrawal and Payment queues. You are the final point of escalation for high-value transactions and must ensure our security protocols are followed without exception. - System Optimization: Own the workflow in Linear and Ashby. If the support team is seeing the same friction point twice, you are the one who architects the solution to fix it permanently. - Performance Analytics: Use hard data to track response times, withdrawal speeds, and team efficiency. You make staffing and process decisions based on ROI and player satisfaction metrics. - Strategic Growth: Partner with the People & Culture Lead to hire, train, and mentor the next generation of operations specialists, ensuring our "Front-Line" grows ahead of our user base. Requirements - The "General": You are a battle-tested leader of people and processes. You know how to manage a decentralized, 24/7 team and keep them focused on elite execution. - Systems Thinking: An innate ability to see the world in "flows." You can take a complex support ticket or a withdrawal hurdle and turn it into a streamlined, automated protocol. - Hyper-Availability: This isn't a 9-to-5. You lead the team that never sleeps. You must be available 7 days a week to handle surges, high-value escalations, and global operational shifts. - Analytical Rigor: You are obsessed with efficiency. You don't manage by "feeling"; you manage by tracking throughput, error rates, and resolution times. - Web3 Literacy: You live on-chain. You understand the mechanics of digital assets, wallet security, and the unique urgency of the crypto/iGaming landscape. - Operational Excellence: Self-motivated and highly organized; you can manage a massive global machine without losing track of a single detail or a single player’s experience. Operational Details - Location: Fully Remote. - Schedule: On-call 7 days a week (Requires high flexibility to manage a global 24/7 operation). - Payment: All compensation is processed in digital assets (USDC/USDT). Benefits - Extreme Autonomy: We value results over red tape. You will have the freedom to build and execute your vision for our support and payment engines. - Global Impact: Lead the teams that interact with thousands of players every day, defining the reputation of the Partyhat brand. - A Culture of Momentum: Join a team that moves at the speed of light. You will be constantly challenged to innovate, protect, and outperform the market. - High-Growth Upside: We value "potential over pedigree." For a leader who takes extreme ownership of the front lines, there is a clear runway to shape the future of the entire organization.

Role Description Desbloqueie a sua jornada. Vem pra Nomad! No seu dia a dia vamos te empoderar para: - Gerenciar o time para mantê-los engajados e cada vez mais especializados nos processos, gerando entregas de qualidade. - Resolver casos mais complexos/críticos de clientes escalados pelo atendimento. - Liderar tratativa de resolução de casos e incidentes diretamente com fornecedores e parceiros. - Gerenciar o time para atuação em processos manuais relacionados aos produtos. - Liderar o tratamento de incidentes, buscando sinergia entre os times e soluções rápidas. - Acompanhar os resultados da área, propor planos de ação e reportar para a liderança. - Monitorar os processos destes produtos, buscando a identificação de eventuais falhas para correção. - Buscar a implementação de melhorias junto aos principais stakeholders, buscando evoluir a experiência dos clientes e melhorar a eficiência da operação. - Apoiar a implementação de novos produtos e iniciativas, preparando o sistema e a operação para um lançamento adequado que ofereça uma boa experiência para os clientes. Qualifications - Experiência em liderança de times de operações (mínimo 2 anos). - Capacidade de análise de dados (SQL ou ferramentas de BI) para monitoramento dos processos. - Experiência com produtos de viagem e/ou aquisição de clientes. - Inglês intermediário. - Vivência no setor financeiro ou fintechs. Benefits - Benefício flexível: Crédito mensal de R$1700 no cartão Flash para você usar com refeição, alimentação, cursos, mobilidade, academias e por aí vai. - Licença parental estendida: 6 meses para pais e mães desbravarem o mundo com filhos(as) exclusivamente biológicos ou adotivos. - Auxílio-creche: R$475 mensais para filho(as) exclusivamente biológicos ou adotivos com até 5 anos de idade. - Parceria com Wellhub (ex-Gympass) e TotalPass que dá acesso a academias e até sessões de terapia. No TotalPass você também pode incluir até 3 dependentes, com ou sem vínculo familiar. - Day off de aniversário: No mês do seu aniversário você tem a liberdade de curtir o seu dia, do seu jeito, de folga remunerada. - Plano de saúde e odontológico: Da operadora Bradesco, sem nenhum custo para você. Se adicionar dependentes, 50% do valor é custeado pela Nomad. - Cliente VIP: Nomads têm taxa de serviço zero no aplicativo, acesso VIP no Nomad Lounge e cupom de indicação para outras pessoas abrirem a conta. - A Nomad também ajuda a cuidar do seu pet: Com a Guapeco, você tem acesso a benefícios para a saúde e bem-estar do seu bichinho. - Seguro de vida e mais benefícios: Além da cobertura do seguro de vida, há desconto em farmácias para você economizar comprando medicamentos. - Vale transporte opcional. - No primeiro ano de trabalho você pode antecipar 5 dias de férias.

Title: Operations Coordinator, School of Behavioral and Social Sciences Location: Point Loma Campus - San Diego, CA Full-time Job Description: PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates. Benefits: We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program. Job Summary: Join the School of Behavioral and Social Sciences as an Operations Coordinator, where you’ll play a pivotal role in supporting academic programs, faculty, and student success. This is a dynamic, detail-driven position ideal for someone who thrives in a collaborative environment and enjoys balancing administrative precision with big-picture impact. There is the potential for flex/hybrid work in the future. Salary: Pay range $24.90 - $26.89 Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources. Job Status: Full time What We’re Looking For - A proactive problem-solver who anticipates needs and takes initiative - Strong collaborator who can work across departments and with diverse stakeholders - Ability to balance competing priorities in a fast-paced academic environment - Skilled communicator who can engage effectively with students, faculty, and external partners - Data-aware mindset with the ability to interpret trends and support decision-making - Experience supporting events, programs, or academic initiatives from planning to execution - Comfort managing systems, processes, and digital tools with accuracy - A service-oriented professional who values student experience and program excellence - Someone who can provide thoughtful feedback and contribute to continuous improvement What You’ll Be Doing - Coordinate course scheduling across undergraduate and graduate programs, ensuring accuracy and alignment with institutional systems - Serve as a liaison between faculty, administration, and campus departments to streamline operations - Support recruitment and onboarding of faculty, adjuncts, and student workers - Plan and execute program events, including academic gatherings, conferences, and student activities - Manage program communications, including social media and outreach efforts - Track and analyze program data to support academic planning and assessment efforts - Assist in budgeting processes, expense tracking, and financial reporting - Oversee scholarship processes in collaboration with financial services - Provide administrative and logistical support for meetings, committees, and leadership initiatives - Deliver high-quality support to students by guiding them through policies, procedures, and available resources Qualifications Minimum Qualifications - One or more years of administrative experience. - Proficient in Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, and Slides), Microsoft (Word, PowerPoint, and Excel), and Workday. - Ability to compose written materials using correct spelling, grammar, punctuation, syntax, and format. - Strong organization skills, dependability in follow-through, adaptability, and ability to take initiative, work independently, make decisions, handle stress, maintain confidentiality of information. - Competent multi-tasking skills required, including being able to maintain work flow despite frequent interruptions. - Excellent interpersonal skills to relate to students, faculty, staff, and campus partners (including but not limited to, parents, donors, and alumni), and other members of the public with an affable and flexible disposition. - Willingness to support and enthusiastically engage with people from diverse walks of life, including students, staff, faculty, and School community partners. - Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant. - The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. Desired Qualifications - Bachelor’s Degree and or two or more years of administrative, student success, supervisory, office management work experience, preferably in higher education. - Experience in coordinating groups of people, tasks, schedules, events, and physical spaces. - Proficiency in Google and Mac products, Workday, Coursedog, Canva, other products Demonstrated understanding of social media and familiarity with current trends in social media. - Familiarity with some artificial intelligence (AI) models and willingness to learn how to effectively use them in the workplace (for instance, an expressed willingness to attend training sessions). Ability to quickly learn and assist in the implementation of new software. Accuracy, attention to detail, and the ability to work as a team player. Physical Requirements - Sitting for periods greater than one hour. - Use of computer equipment: computer keyboard, mouse, and monitor. - Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. - Mobility that allows for movement between the buildings that house the programs in the School of Behavioral and Social Sciences. - Ability to communicate effectively with others in person and by phone. - Will also stand, stoop, push, pull, and lift up to 25 lbs throughout the day. *** At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.