• Provide expert advice on testing protocols, procedures, and results to address customer inquiries • Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions • Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information • Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65) • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams • Assist clients in developing and updating specifications and procedures for both new and existing products • Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations • Support clients on special projects, including system updates and material development procedures, and assist in training their teams • Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices • Attend scientific workshops, seminars, and corporate training sessions to expand expertise across diverse product categories • Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals

• Works closely with Precision Medicine Leadership and cross-functional study teams to ensure quality samples and data are proficiently managed • Participate in cross-functional study team meetings and workstreams to support the delivery of the precision medicine strategy for the assigned studies • Supports clinical study teams as subject-matter expert for technical and operational matters related to sample management and testing • Manages all activities related to biosample process planning and execution, including storage, shipping, and data transfer throughout the study lifecycle • Provides guidance and training to clinical teams and investigative sites regarding collection, storage and shipment of biospecimens

• Coaching, leading and developing Area Managers • Responsible for managing persons in outside sales within the assigned region. • Assisting with hiring and training new area managers • Presenting and selling company products and services to current and potential clients. • Preparing action plans and schedules to identify specific targets and to project the number of contacts to be made. • Identifying sales prospects and contacting these and other accounts as assigned. • Developing and maintaining sales materials and current product knowledge. • Establishing and maintaining current client and potential client relationships. • Managing Area Managers through quality checks and other follow-up. • Identifying and resolving client concerns. • Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals. • Communicating new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Developing and implementing special sales activities to reduce dealer attrition • Participating in marketing events such as seminars, trade shows, and telemarketing events. • Comfortable Travelling up to 75% of the time, due to visiting Auto Dealers • Other duties as assigned

• Develop and manage market segment strategies, programs, and key customer relationships. • Act as a technical consultant to align marketing, sales, and segment-specific initiatives. • Gather customer requirements and deliver customized technical solutions and support. • Create quotes and bids for customized or non-standard products and services. • Evaluate customer systems for successful integration of company products. • Prepare sales support materials, including proposals, contracts, and SLAs. • Introduce, demonstrate, and promote new and existing products and services. • Conduct market research and competitive analysis to inform strategy and tactics. • Identify new product opportunities using existing technologies. • Analyze and optimize market segment program effectiveness. • Collaborate with Sales on customer-focused programs to drive ROI and sell-through. • Forecast customer needs to support budgeting and program development. • Deliver product training to internal teams and customers.