• Lead Appointment Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. • Provides day to day support for the appointment team, acting as a subject matter expert, Super User, primary escalation point, preceptor, and performance coach. • Performs a wide variety of patient care activities, including the prompt and accurate handling of scheduling/registration. • Addresses patient concerns and communicates courteously throughout the delivery of care. • Aims always for first call resolution. • Collaborates with physician offices and clinical departments to coordinate services. • Prepares patients for their visit and maintains all of its support processes.

Title: Scheduler Location: Montclair United States 134822 A2 - Part-Time Regular Day 8hrs/Day shift, 3 days a week Monday-Friday. USD $16.64/Hr. - USD $21.64/Hr. Job Description: Overview Join our team as a day shift, part-time, scheduler in Montclair, NJ. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. - Learn more about the benefits offered for this job. Get to Know Your Team: - Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit. Responsibilities - The Scheduler is responsible for scheduling designated Primary Care, Specialty/Sub-specialty, Surgical, and Radiology outpatient services with the hospital system. Accurately performs the scheduling function in a high-volume, fast-paced environment with frequent interruptions. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physicians' offices. - Accept calls from and work with physicians' offices to schedule surgical, endoscopy, cardiac catheterization, interventional radiology, and pain management procedures in the Electronic Record Scheduling System. - Ensure receipt of all pertinent information related to the booking, including insurance information, special requests, accurate booking slips, and any other needed documentation. - Fax booking information to Pre- admission testing. - Informs OR, Materials Management, and Central Sterile Processing of special instrument and supply requests. - Work daily with peers, leadership, anesthesia, and physicians' offices to compress the schedule for efficiencies. - Communicates with affected departments, last-minute add-ons, and cancellations to ensure adequate resources are available. - Schedules office and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing the appropriate scheduling code. - Schedule surgical procedures, including pre-admission testing, pre-op clearances, order MRI, CT, and lab testing. - Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures. - Enter notes/special instructions needed for scheduling in the electronic medical record. - Perform any and all other duties as assigned. Qualifications Job Requirements: - High School Diploma. - 1 year of prior experience in appointment scheduling, patient access, or billing. - Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire - Familiar with medical terminology. - Knowledge of EMR. - Excellent time management skills and ability to multitask and prioritize work. - Excellent written and verbal communication skills (Grammar, spelling, and punctuation). - Strong organizational and planning skills. - Exceptional customer service and phone etiquette. - Ability to maintain effective and organized systems to ensure timely patient flow. Preferred Job Requirements: - Relevant health care experience. - Inbound high-volume call center experience Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Role Description Develops and manages Radiologist and staff schedules to ensure proper coverage across all sites, departments, reading rooms, and procedures. - Maintains scheduling systems, templates, vacation calendars, on-call rotations, and program updates while ensuring adherence to scheduling policies and fairness. - Communicates schedule updates, staffing changes, trainings, and coverage adjustments to physicians, staff, hospitals, and other necessary parties in a timely manner. - Monitors operational performance and staffing needs in real time, prepares attendance reports, and collaborates with supervisors to address service level challenges. Qualifications - Strong ability to work professionally and collaboratively with radiologists, staff, and hospital personnel across diverse personalities and work settings. - Maintains professionalism, composure, and sound judgment in high-stress, fast-paced, and constantly changing environments. - Highly organized, motivated, and customer service–focused, with strong multitasking and teamwork abilities. - Proficient in word processing, spreadsheets, internet, and presentation software applications. - Bachelor’s degree in Healthcare Administration (or equivalent experience) with 3–5 years of experience in a healthcare-related field preferred. Requirements - Competitive Benefits Package – Eligibility begins the month after hire, with tiered options available. - Compensation Reviews and Career Growth Opportunities. - Flexible Remote Schedules. - Generous PTO Plans and Paid Holidays. - Proudly Certified as a Great Place to Work for Five Consecutive Years. Benefits - The hourly range for this position is $26.00–$29.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, and geographic location. - In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

• Answer inbound calls from potential and existing customers in a professional and friendly manner • Gather key information about the customer’s project, timeline, budget, and needs • Qualify leads based on the company’s service offerings and project fit • Schedule appointments, consultations, or follow-up calls for the internal team • Manage and update opportunities in the company’s tracking system or CRM • Follow up with leads as needed to confirm details, appointments, or next steps • Provide basic information about services and guide customers through the initial inquiry process • Identify light upselling opportunities when a customer may benefit from additional services • Keep accurate notes on customer conversations, project details, and follow-up requirements • Coordinate with the internal team to ensure qualified leads are properly handed off