Description Customer Success Manager - Midstream Why YOU want this position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We are currently seeking a highly driven Customer Success Manager to join our Sales team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. Enverus is the right company at the right time. Performance Objectives Our Customer Success Manager position is a significant opportunity for an entrepreneurial self-starter, with ambitions of climbing to the top of a fast-growing sales organization. This role is a B2B sales position, focused on account management within Midstream, reporting directly to a Sales Manager. You will be responsible for the full sales lifecycle with a heavy focus on renewing and expanding current contracts. This will include increasing client engagement, expanding relationships to new stakeholders, lead generation, phone sales, online product demos, and various other sales and marketing projects. Our Customer Success Managers are committed to uncovering and demonstrating the value propositions of our products and services for every unique qualified lead. World-class formal training, base salary, and unlimited and uncapped commissions - the sky is the limit! Competitive Candidate Profile - You have at least 5+ years of B2B sales - You have at least 5+ years of SaaS sales experience (highly desired) - You have worked in Oil and Gas (highly desired) - You are a metrics-driven sales hunter with a high sense of urgency - You have account management (retention) experience - You have previous experience achieving and beating aggressive sales targets/quotas - Demonstrated experience forecasting your business on a monthly, quarterly, and semi-annual basis - Must know outside sales and account management with the ability to demonstrate expertise in an enterprise sales process (customer journey cycle markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention, and closing) - You are driven, focused, and willing to do whatever it takes to generate new conversations and open new doors - You must be an exceptional listener, have demonstrable consultative / value-based selling experience, and a proven ability to independently build and manage a pipeline - You can self-manage, but also respond well to constructive coaching and feedback to build on your already outstanding verbal and written communication skills - You have experience working with a CRM, Salesforce is a plus Enverus offers comprehensive benefits to our employees to include: - Medical - Dental - Vision - Income Protection (disability, life/AD&D, critical illness, accident) - Employee Assistance Program (EAP) - Healthcare Spending Account (HSA), Commuter - Lifestyle & Wellbeing Program - Pet Insurance This role is eligible for: Commission Salary Range: Base of $80,000- $90,000 annually, total On Target Earnings of $160,000 - $180,000 per year

• Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption. • Responsible for on-time contract renewals. • Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams. • Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers. • Analyze health metrics and provide leadership and/or execution of adoption and retention plays through both internal and external resources. • Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external champions. • Contribute to lifetime revenue expansion by identifying upsell opportunities organically via stakeholder consultations and proactively addressing renewal risk. • Represent the voice of the customer within 8x8, serving as the customer advocate cross-functionally and closing the loop with the customer with results.

• Scoping, communicating, and project managing customer deliverables. • Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. • Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow. • Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams. • Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams. • Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention. • Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis. • Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work. • Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams.

• Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers. • Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools. • Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions. • Capture, document and communicate client feedback to influence the release of enhancements and bug fixes. • Partner with Enterprise Project Managers to facilitate implementation/integration projects. • Lead customer onboarding and training to drive adoption and longterm success. • Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects. • Present relevant client metrics and insights during customer business reviews with key stakeholders.