Role Description Are you looking for more than just a job? Want a career where your voice, compassion, and communication skills truly make an impact? Brown & Brown Absence Services Group is looking for empathetic, driven professionals to join our team as an SSDI Advocate Liaison—a role where you help people through some of the most challenging moments of their lives. Every day, our Advocate Liaisons support individuals who are unable to work due to illness or injury and are navigating the complex process of applying for Social Security Disability (SSDI) benefits. These clients may feel overwhelmed, anxious, or discouraged—and you’ll be the calm, knowledgeable guide who helps them move forward with confidence. If you’re a strong communicator who thrives on helping others, this is your chance to combine purpose with professional growth. What You’ll Do - Speak with clients by phone, answering questions and providing clear, compassionate guidance. - Educate individuals about the SSDI process and required documentation. - Assist with completing applications and critical claim documents accurately and thoroughly. - Build trust-based relationships with clients who may be experiencing physical, emotional, or cognitive challenges. - Manage inbound and outbound calls while working within an assigned phone queue. - Collaborate closely with Client Advocates, colleagues, and government agencies to keep claims moving forward. Through training and hands-on learning, you’ll gain the skills needed to eventually manage your own client caseload independently. Qualifications - Strong phone presence; call center or contact center experience a plus (inbound/outbound). - Excellent typing, data entry, and attention to detail. - Bachelor’s degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, or related field preferred. - Paralegal experience a plus. - 1–2 years of Social Security or insurance intake experience preferred. - Salesforce experience preferred. Requirements - Compassionate communicator who listens with empathy and patience. - Delivers excellent customer service while keeping calls efficient and informative. - Sensitive to a wide range of physical and mental health conditions. - Understands the importance of accuracy, confidentiality, and discretion. - Confident problem solver who makes sound decisions and adapts quickly. - Successfully multitasks in a fast-paced call environment. - Works well independently and as part of a collaborative team. Benefits - Pay: $18/hour - Schedule: Full-time, 40 hours/week | Monday–Friday, 9:00 AM–6:00 PM EST - Start Date: Paid training begins June 23, 2026 - Location: Remote or in-office options available - Comprehensive medical, dental, and vision coverage. - Access to fully covered mental health resources. - Competitive 401(k) with company match. - Employee Stock Purchase Program. - Tuition reimbursement & student loan repayment assistance. - Generous paid time off. - Ongoing development through team meetings and one-on-one coaching. - A culture of caring that values diversity, inclusion, and personal growth.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including: - Monitoring incoming request and calibration of engagements - Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity) - Scheduling and preparing briefings with the respective account teams - Documenting meeting follow-ups and post-meeting customer communication The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy. The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts. What you get to do in this role: - Lead, organize, and manage executive-level customer engagements for the EMEA president in line with pipeline maturity and long-term relationship development priorities - Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with the COS to escalate key issues that are stalled. - Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions - Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule Key deliverables include: - Always on program for the EMEA geo - Executive sponsorship engagement program for the president - Customer journey and stakeholders power mapping - Curated library of relevant use cases to be reused and improved over time - Champion automation of "engage app" workflow - One source of truth/ 360 degrees view of the customer engagements - Dashboard of past customer engagements KPI - Streamlined and efficient leverage of P5 visits, partners, governmental affairs and speaking opportunity Qualifications To be successful in this role you have: - Minimum 10+years of sales experience with a natural affinity to drive deals forward - Outstanding organisational skills, balancing priorities and short-mid term objectives - Attention to detail - Superb leadership and influencing skills - Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups - Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset - Sharp business judgment, ability to see "big picture" and to prioritize - Executive presence, strong verbal and written communication (English native/ professional proficiency) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Assist patients by resolving issues related to claims and benefits, manage high-volume inbound calls, and act as a liaison between patients and departments, ensuring superior customer service and accurate documentation.

Role Description The Provider Experience Advocate plays a key role in supporting and empowering BetterHelp’s network of therapists by providing timely and high-quality assistance. This position ensures that therapists have the resources, tools, and information they need to succeed on the platform while maintaining excellent communication and resolution standards. Reporting to the Provider Experience Team Lead, the Provider Experience Advocate will efficiently handle tickets, resolve complex issues, identify trends for process improvement, and support initiatives that enhance therapist engagement and satisfaction. What will you do? - Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy. - Handle escalated or complex issues that require additional attention or cross-team coordination, ensuring swift and appropriate resolutions. - Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates. - Maintain deep knowledge of platform tools, policies, and procedures to guide therapists effectively. - Collaborate with other departments (Clinical, Product, Legal, etc.) to streamline workflows and enhance the overall therapist experience. - Support new initiatives and projects that aim to improve therapist engagement, satisfaction, and retention. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". - You will NOT be confined to your "job". - You will NOT be bogged down by office politics, ego, or bad attitude. - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Qualifications - 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - Excellent written and verbal communication skills. - Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency. - Ability to multi-task in various systems. - Skilled in handling escalated or complex inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability. - Adaptable and proactive, with the ability to support new initiatives and strategic projects. - Ability to work independently, as this is a remote team. Benefits - Remote work with regular in-person bonding experiences sponsored by the company. - Competitive compensation. - Holistic perks program (including free therapy, employee wellness, and more). - Excellent health, dental, and vision coverage. - 401k benefits with employer matching contribution. - The chance to build something that changes lives – and that people love. - Any piece of hardware or software that will make you happy and productive. - An awesome community of co-workers.