Customer Success Advocate - US Remote Location - Arizona Remote Work - California Southern Remote Work - New Mexico Remote Work - Colorado Remote Work Full time Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner. Job Description The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. Responsibilities/Expectations: - Reducing Time to First Value for new deployments. - Moving customers through increasingly advanced usage tiers. - Identifying risks to adoption and retention early and driving mitigation plans. - Surfacing expansion and cross-sell opportunities based on usage and outcomes.​ Customer Engagement & Adoption: - Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio. - Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs. - Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows. - Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. Workflow Maturity & Value Realization: - Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows. - Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices. - Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness). - Document and communicate customer success stories, including measurable impacts and operational improvements. Health Monitoring & Risk Management: - Monitor account health via adoption, license activation, utilization, and customer feedback data. - Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams. - Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. Cross-Functional Collaboration: - Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal. - Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends. - Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. Preferred Skills: - Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments. - Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction). - Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends. - Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps. - Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers. Travel Requirements: - Up to 30–40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration. Target Base Salary Range: $100,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: - High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience. - 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products. - Must be able to obtain a background clearance as required by our government customers. #LI-REMOTE Travel Requirements - 25-50% Relocation Provided - None Position Type - Experienced Referral Payment Plan - Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description The position will be responsible for directly managing large and complex property losses to deliver accurate, efficient results with the highest levels of customer satisfaction. The right candidate will have experience in all aspects of large loss property claim files caused by fires and significant water damage. Duties/Responsibilities - Oversees 1st party property claims. - Performs other related duties as assigned. Qualifications - Exceptional verbal and written communication skills. - Strong time management skills. - Proactive problem-solving skills. - Proven ability to work in a collaborative work environment. Requirements - 4 years of experience in property claims with related experience in coverage investigation and assessment, assessment and evaluation of dwelling relating damages, personal property related damages, temporary living related claims and investigation of potential fraud related claims. - Strong communication and presentation skills. - Successfully acquire and/or maintain California adjusters license within 90 days of employment. Preferred Requirements - College degree in a related field. - Hands-on field experience. - Experience with direct handling of fraud investigation. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Benefits - Starting at $100,000 annually. Candidate's skills, experience and abilities will be taken into consideration for final offer. Company Description Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Role Description As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guides members to the answers they need, and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service. - Work in a structured and supportive service center environment. - Enrolled in a new hire training program to teach you everything about the health insurance industry. - Develop skills and knowledge for a successful career impacting the Medicare population. - Available to members when they need us most. - Scheduled for 37.5 hours/week. - Spend the majority of each week taking calls with members, with specific time dedicated to learning and development. - Supportive remote working opportunities. Qualifications - Committed to answering members’ questions and solving their problems. - Empowered to provide members with peace of mind. - Curious and committed to learning and gathering information. - Effective communicators able to translate complicated concepts into simple terms. - Emotionally intelligent and able to empathize with members’ needs. - Proactive, solution-oriented decision makers. - Planners, multi-taskers, and expert problem solvers. - Analytical and critical thinkers. - Able to multitask and thrive in a fast-paced, high-pressure environment. Requirements - High school diploma or equivalent required. - 1+ years customer service experience with frequent communication (minimum 60% of time) with customers by phone, email, and/or in person. - Strong familiarity and comfort with technology, including Microsoft Office applications. Benefits - Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits. - Paid holidays, vacation, personal, and wellness time. - Internal career pathing with individual mentorship, networking, and events. - Access to internal career growth opportunities. - Participation in Employee Resource Groups.

Role Description As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill. - Real‑time system navigation - Accurate documentation - Microsoft Office proficiency - Clear, professional communication - Process consistency and compliance This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. Qualifications - High School Diploma (Associate degree preferred) - Experience handling complex or sensitive customer interactions - Strong Microsoft Word, Excel, Outlook, and Teams skills - Ability to navigate multiple systems at once - Excellent attention to detail - Clear, professional communication Requirements - Full‑Time | Remote | Monday–Friday - Paid Training (8 weeks): 8:00 AM – 4:30 PM EST - Attendance is 100% mandatory - Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM - Start Date: June 22, 2026 Benefits - Competitive pay - Bonus opportunities - Comprehensive benefits - Clear advancement pathways - A mission‑driven team that values your growth Who Thrives Here - People who love structure - People who take pride in accuracy - People who care deeply about helping others - People who want a stable, long‑term career - without sacrificing their home life If you're dependable, technically confident, and ready to grow, you'll fit right in.