Role Description As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences. - Respond to customer inquiries via phone and Zendesk - Support customers with order tracking, charges, refunds, and disputes - Manage tickets efficiently while maintaining strong service quality - Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution - Utilize Zendesk tools, workflows, and automation features effectively - Collaborate with Risk & Compliance and cross-functional teams - Support continuous improvement initiatives and adoption of new tools and AI workflows - Contribute to a positive, collaborative, and high-performing support environment Qualifications - 1+ years of experience in customer service or call center environments - Hands-on experience using Zendesk - Strong communication and problem-solving skills - Familiarity with support KPIs and service metrics - Strong organizational skills and attention to detail - Adaptability in fast-paced environments and openness to feedback - Experience in ecommerce, payments, or financial services is a plus Benefits - Competitive compensation - Comprehensive healthcare benefits - Opportunity to grow within a global FinTech company - Collaborative and supportive team environment - Exposure to modern support tools, automation, and AI-driven workflows

Title: Customer Service Specialist II #Full Time #Remote Location: Remote, NJ Department: CRO - Customer Service NJ Job Description: Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. This position is primarily remote, candidates must reside in the Tri-State area. Note: There may be occasional requirements to visit the office for training, meetings, and other business needs. Opportunity to grow as part of a Revenue Cycle Career Ladder! Job Summary: The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction. Job Responsibilities: - Expeditiously handle large volume of calls. - Attempts to collect full payment from patient or guarantor. - Establishes payment arrangements per guidelines. Documents terms in billing system. - Applies of payments collected over the phone to each date of service. - Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management. - Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate. - Performs other job duties as required and assigned. Job Qualifications: - High school graduate or GED certificate is required. - A minimum of 1 years experience in a physician billing or third party payer environment. - Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations. - Candidate must demonstrate the ability to understand and navigate the payer adjudication process. - Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred. - Knowledge of medical terminology is preferred. - Previous call center/claims experience in an academic healthcare setting is preferred. - Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred. - Knowledge of medical terminology is preferred. - Previous call center/claims experience is preferred. - Previous experience in an academic healthcare setting is preferred. Hourly Rate Ranges: $23.69 - $32.00 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education. 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

• Deliver high-quality customer support primarily via live interactions on phone and chat channels. • Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service. • Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements. • Track and update support tickets and activities in our CRM. • Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey. • Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.

Role Description The Processing Coordinator is responsible for managing the loan processing workflow, ensuring that all loan applications are processed accurately and efficiently. This role involves coordinating with various departments and stakeholders to ensure timely and compliant loan processing. Essential Duties and Responsibilities - Document Management: Collect, review, and organize all necessary documentation for loan applications, ensuring accuracy and completeness. - Coordination: Act as the primary contact between loan officers, underwriters, and other parties involved in the loan process. - Compliance: Ensure all loan processing activities comply with federal, state, and local regulations, as well as company policies. - Communication: Maintain clear and timely communication with borrowers, lenders, and other stakeholders to provide updates and gather necessary information. - Issue Resolution: Identify and resolve any issues or discrepancies that may arise during the loan processing stage. - Process Improvement: Assist in developing and implementing process improvements to enhance efficiency and accuracy in loan processing. - Record Keeping: Maintain detailed records of all loan processing transactions and ensure proper documentation is filed. Qualifications - High school diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred. - Minimum of 3-5 years of experience in mortgage loan processing or a related field. - Strong organizational, communication, and problem-solving skills. - Proficiency in mortgage processing software and Microsoft Office Suite. - Understanding of mortgage industry regulations and compliance requirements. Physical Demands While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies. In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job. Note This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others. Equal Opportunity Employer #JetHomeLoans