• Works with insurance company partners and clients in establishing claims protocols and or policy enhancements that ensure proper reporting, notification, settlement, defense, etc. • Schedules and conducts claim reviews with clients and insurance company partners ensuring proper claims handling, reserve standards and settlement protocols. • Act as a claims advocate and liaison for clients interested in mitigating claims costs. • Regularly reviews individual claims within client portfolios and keeps reserves and records up-to-date and according to industry best practices. • Serves as a mentor to colleagues as requested. • Develops an understanding of marketing strategies and contributes to business development and renewal opportunities by attending client meetings to explain the firms approach to claims mitigation and resolution.

• Review and manage inbound credit requests through Kissflow queues to ensure timely and accurate decisions • Analyze customer financial statements and supporting documentation to recommend credit limits and assess default risk • Evaluate mark‑to‑market (MTM) exposure and forward trading activity with customers and suppliers • Determine appropriate credit support and security requirements to mitigate risk • Partner closely with Commercial and Legal teams to address credit‑related matters for new and existing customers • Support the establishment and ongoing enforcement of credit policies, underwriting standards, and loss‑control procedures • Gather, review, and analyze customer information to support credit recommendations • Assist in standardizing credit reporting, customer credit profiles, and data analysis across platforms • Contribute to initiatives that improve transparency, reduce handoffs, and enhance the timeliness of bad‑debt reserves and write‑offs • Support system and process alignment between PDI and Oracle ERP environments following system migrations • Oversee the daily activities of an outsourced credit team to ensure consistency and accuracy • Perform ad hoc analysis and special projects as needed

• Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time • Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions • Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution • Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards • Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes • Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off • Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups

• Manage and mature CrowdStrike's Third Party Risk Management program, including policies, standards, procedures, and assessment methodologies • Conduct security risk assessments of third-party vendors, evaluating controls across domains such as data security, access management, incident response, business continuity, and compliance • Tier and prioritize vendors based on risk factors including data sensitivity, operational dependency, and regulatory scope • Manage vendor risk findings, remediation plans, and exceptions, working with vendors and internal stakeholders to resolve issues in a timely manner • Monitor the third-party risk landscape, including emerging threats, regulatory changes, and vendor security incidents, and communicate relevant updates to stakeholders • Develop and maintain TPRM dashboards and reporting to provide visibility into vendor risk posture and program health • Develop and deliver training and communications to internal stakeholders on TPRM processes, requirements, and responsibilities • Identify opportunities to automate and optimize TPRM workflows, leveraging GRC tooling and integrations to improve efficiency and scalability • Proactively identify gaps in the TPRM program and lead efforts to address and remediate them • Perform other duties within the scope of Third Party Risk Management and broader Cyber GRC