Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized Qualifications Ideal Candidate: We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level. Key Requirements: - AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights - Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments. - C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world's largest enterprises.. - Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives. - Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts. - Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives. - Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations. - Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs. - Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution. - Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels. - Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success. This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

• Ensure new clients successfully complete all required onboarding steps, including necessary forms, integrations, and technical setups to run Meta ads and optimize their Google Business Profile. • Provide clear, step-by-step guidance and support to ensure clients are set up for success. • Simplify complex processes through email communication and one-on-one calls to create a seamless onboarding experience. • Walk clients through connecting their Facebook Page, Instagram Profile, and Meta Business Suite. • Guide clients in setting up two-factor authentication (2FA), phone number verification, and payment methods. • Facilitate permission and role sharing within Meta Business Manager. • Troubleshoot common setup issues through screen-sharing sessions or direct intervention. • Guide clients through setting up or claiming their Google Business Profile. • Assist with profile verification, including phone, email, and business verification processes. • Help optimize business profiles by ensuring accurate business information, adding photos, and encouraging customer reviews. • Provide recommendations to improve local SEO and search visibility using Google Business Profile tools. • Partner with Client Success Managers to support clients in configuring their online stores, including product listings, payment gateway integrations, and store readiness. • Troubleshoot issues related to inventory management, checkout processes, and product visibility to ensure optimal store performance. • Follow SOPs to research and personalize marketing strategy presentations that highlight quick wins and provide an overview of our services. • Address basic client questions about our marketing programs, expectations, and campaign optimization strategies. • Stay updated on changes in Meta advertising tools, Google Business Profile, and related platforms to provide accurate and timely support. • Share client feedback and insights to help improve onboarding and support processes. • Maintain detailed documentation of client interactions, onboarding progress, and issue resolution. • Execute processes that utilize onboarding data to support other teams in personalizing marketing strategies.

Role Description This is a high-volume, transactional renewal role supporting our Foundation Customer Success team. You will own sub-$2,500 renewal ARR accounts in your assigned region, executing renewals end-to-end using an established playbook and freeing Foundation CSMs to focus on growth and retention of larger accounts. This is an ideal role for a former SaaS inside sales rep or CSM who thrives on throughput, clean process execution, and measurable outcomes in a defined timeframe. This is a temporary, program-based role spanning June 1 through October 31, 2026, with potential for extension or conversion to a permanent position based on business needs and performance. What You'll Do - Own and execute sub-$2,500 renewal opportunities in your region (400–700 accounts) - Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close, with first contact triggered approximately 90 days before each account's close date - Identify and pitch multi-year conversion opportunities to reduce future transactional volume and lock in ARR - Maintain Salesforce hygiene daily (update stages, close dates, and next steps) - Escalate accounts that exceed $2,500 ARR, show churn signals, or require strategic conversation to the regional Foundation CSM within 24 hours of identification - Participate in weekly team syncs, bi-weekly regional CSM check-ins, and monthly program reviews with Katie King - Flag playbook gaps, objection patterns, or systemic issues that would improve the renewal motion for future programs Qualifications - 1–3 years of experience in SaaS inside sales, renewals, or customer success - Proven ability to manage a high-volume, transactional book - Salesforce proficiency required; comfortable with opportunities and activity input - Strong written and phone communicator - clear, concise, and customer-friendly - Self-directed and organized, able to prioritize a large book by close date without daily hand-holding - Comfortable in a fast-paced remote environment with minimal ramp time - K-12 EdTech experience a plus, not required Benefits - Competitive hourly rate of $30–32/hr - Fully remote engagement with a defined, predictable scope - Direct impact on $3.5M in annual recurring revenue - Mentorship from an experienced Foundation sales and CS leadership team - Opportunity to contribute to a mission-driven K-12 ed-tech company trusted by thousands of school leaders nationwide

Role Description As a Customer Success Engineer at Nexla, you will serve as the critical technical bridge between our global customer base and our internal Engineering teams. In this role, you won't just close tickets; you will own the technical resolution process end-to-end. Leveraging your expertise in Python, SQL, and REST APIs, you will perform deep investigations into complex data integration issues, drive root cause analysis, and ensure our customers achieve their data goals. If you thrive in a 24x7 global environment and love digging into logs to solve intricate problems, this role is for you. Responsibilities - Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team. - Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution. - Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.). - Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. - Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools. - Drive root cause analysis in close partnership across several Engineering teams. - Document any known or newly identified solutions in our knowledge base and share this knowledge across the team. - Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success. - Provide Support for product releases. Qualifications - Willingness to work in rotational shifts (including nights and weekends). - Minimum of 3-5 years of relevant work experience in technical support or related fields. - Strong dedication to customer satisfaction and advocacy. - Excellent written and verbal communication skills in English. - Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution. - Strong teamwork skills with a commitment to fostering a positive, ego-free workplace culture. - Ability to work in a fast-paced, highly collaborative, and global environment. - Excellent analytical abilities with strong attention to detail. - Technical Proficiency: - Strong Python programming. - Intermediate to advanced experience with databases (SQL, Oracle, Postgres, MySQL, MS SQL Server). - Extensive experience and a solid understanding of REST APIs and various authentication mechanisms (OAuth2, SSO, token-based authentication). - Proficiency in quickly writing Python or Shell scripts to assist in debugging or setting up alerts. - Good knowledge of data operations, especially with file formats such as CSV, XML, JSON, and Parquet. - Familiarity with Apache Airflow is an added advantage. - Experience with multiple operating systems, including Windows and UNIX/Linux. Location - Anywhere in India (preferably Bangalore). Benefits - Opportunity to work at the forefront of the GenAI revolution. - Be part of a critical layer of the modern data stack that powers the AI economy. - Work with industry titans like LinkedIn, DoorDash, and J&J. - Contribute to building infrastructure that democratizes data access for the next decade of innovation. - Engage in solving the hardest problems in data engineering.