• Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions • Perform software installation and upgrade as well as replication configuration and tuning • Troubleshoot data replication issues and provide solutions to customers • Develop and maintain technical expertise in our data replication product and related technologies

Role Description This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. ABB is looking for a Contact Center Support Specialist to join the Robotics division, acting as the first point of contact for customers and helping make ABB an increasingly easy and trusted company to do business with. In this role, you will be responsible for: - Supporting internal and external customers on topics such as initial technical assistance, order and payment inquiries, forwarding supplier offers, and directing requests to the appropriate teams. - Ensuring end-to-end case management in collaboration with the relevant stakeholders. Responsibilities: - Act as the first point of contact for customers, providing support with agility, quality, and a solution-oriented mindset. - Recommend appropriate solutions for customer requests and coordinate with relevant internal teams to ensure end-to-end case management. - Support topics related to production capacity, scheduling, resources, quotations, price lists, invoicing, and other customer service-related demands. - Provide support for questions related to orders, payments, and operational flows, ensuring proper routing and follow-up through resolution. - Conduct regular customer feedback cycles, assessing satisfaction levels and identifying continuous improvement opportunities. - Support the maintenance of contact lists, routing tables, and information on internal and external platforms. - Support the business in outbound activities such as marketing campaigns and customer interactions in a follow-the-sun or face-to-face model, when required. - Contribute to improving customer experience and increasing first-contact-to-cash efficiency. Qualifications - Bachelor’s degree in Business Administration, International Business, International Relations, or related fields. - Experience in customer service or customer support. - Experience in order management. - Advanced English for global interaction. - Availability to travel. - Strong problem-solving skills and ability to work in a dynamic environment with multiple priorities. - Strong organizational skills, attention to detail, and customer-focused mindset. Requirements - Experience with SAP and Salesforce. - Advanced Spanish. - Ability to support peer training and reinforce alignment with internal processes. - Experience with continuous improvement in customer service processes. Benefits - Opportunity to work in a global company recognized for technology, automation, and innovation. - Remote work model, with constant interaction with international teams. - Exposure to global processes and interfaces with different business areas. - Strong culture of integrity, development, and continuous improvement.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: Remote Role Responsibilities - Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform. - Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. - Consolidate insights and make recommendations about product areas needing improvement. - Build talent-facing documentation to address common questions in our support queue. - Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications - Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications. - Experience doing SaaS-based product work. - Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues • Develop deep subject matter expertise in core technologies and multiple specialized technology areas • Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates • Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions • Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams • Act as a resource for junior support engineers, providing guidance and mentorship • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives • Assist with special projects and other duties as assigned