Stelo, a StarQuest Company

• Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions • Perform software installation and upgrade as well as replication configuration and tuning • Troubleshoot data replication issues and provide solutions to customers • Develop and maintain technical expertise in our data replication product and related technologies

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. • Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. • Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. • Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. • Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. • Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. • Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. • Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. • Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. • Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. • Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.