Blue Ridge

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally • Provide technical and user support to our clients; follow the appropriate escalation procedures • Write SQL queries to report and analyze our client databases and to be able to debug issues as required • Write batch scripts to support our software’s background processes and to be able to debug issues as required • Assist with building new client systems utilizing our SaaS solution • Respond to client support issues via email and phone • Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions • Effective and timely communication with customers, co-workers and manager • Demonstrates strong analytical and problem-solving skills working independently and with the team • Initiative and willingness to go the extra mile for our customers and coworkers.

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally • Provide technical and user support to our clients; follow the appropriate escalation procedures • Write SQL queries to report and analyze our client databases and to be able to debug issues as required • Write batch scripts to support our software’s background processes and to be able to debug issues as required • Assist with building new client systems utilizing our SaaS solution • Respond to client support issues via email and phone • Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions • Effective and timely communication with customers, co-workers and manager • Demonstrates strong analytical and problem-solving skills working independently and with the team • Initiative and willingness to go the extra mile for our customers and coworkers

• Proactively perform data driven analysis and modeling of supply chain data (e.g. inventory, service levels, forecasting, etc.) • Consult and educate customers to meet objectives such as: improving days of inventory supply/turns and decrease excess/obsolete inventory. • Maintain and perform scheduled calls with Blue Ridge customers to review purchasing, forecasting, inventory and service levels for the period. • Provide reporting assistance to customers including, but not limited to custom report building and SQL query development. • Ensure accuracy of metrics and identify the underlying drivers behind performance. • Develop a strategic relationship with customers to achieve their objectives and goals leveraging Blue Ridge solutions. • Prepare reports to illustrate trends and identify root causes through detailed analysis of key data, including recommendations for corrective action and continuous improvement opportunities. • Participate in the planning and configuration of Blue Ridge systems.

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally • Provide technical and user support to our clients; follow the appropriate escalation procedures • Write SQL queries to report and analyze our client databases and to be able to debug issues as required • Write batch scripts to support our software’s background processes and to be able to debug issues as required • Assist with building new client systems utilizing our SaaS solution • Respond to client support issues via email and phone • Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions • Effective and timely communication with customers, co-workers and manager • Demonstrates strong analytical and problem-solving skills working independently and with the team • Initiative and willingness to go the extra mile for our customers and coworkers • Participate in the after-hours support rotation

• Lead Business Process Analysis (BPA) workshops to understand customer planning processes and map them to Blue Ridge capabilities. • Translate business requirements into system configuration and solution design within the Blue Ridge platform. • Support end‑to‑end implementation of the Blue Ridge Xpression (XPR) platform including forecasting, replenishment, and planning analytics. • Collaborate with Project Managers to deliver implementations on schedule and within scope. • Drive customer adoption through structured solution walkthroughs and training sessions. • Lead the data validation process ensuring customer datasets meet platform requirements prior to system configuration. • Collaborate with integration teams to support data ingestion through flat file, API, or connector‑based integrations. • Act as a trusted advisor to customers throughout the implementation lifecycle. • Partner with Product and Engineering teams to clarify functionality and escalate technical questions when needed. • Contribute to improving internal delivery methodologies including BPA frameworks and data validation governance.