Title: Senior Director of Customer Success Location: USA Permanent contract Fully-remote Salary:$200K to 300K Experience:> 5 years Department: Sales & Customer Service Job Description: - CodeSignal is seeking a seasoned Customer Success leader to own the post-sale customer journey end-to-end, from onboarding and adoption through renewal and expansion - This is a senior leadership role that sits at the intersection of revenue growth and customer outcomes, partnering closely with Sales, Product, and the broader Go-to-Market organization under the CRO - The right leader will bring a data-driven, scalable approach to CS, with a track record of building and motivating high-performing teams at a SaaS company in high-growth mode - We are open to candidates across experience and skill levels - The scope and seniority of this role will be tailored to reflect the right fit and the exact title will be adjusted accordingly (Director to Vice President) - Own net revenue retention (NRR) and gross revenue retention (GRR) as primary success metrics across the customer base - Build a proactive, outcome-driven CS motion that ties customer health to measurable business results — not just activity - Establish and operationalize customer health scoring, early warning systems, and intervention playbooks to reduce churn and drive expansion - Partner with Sales on the renewal and expansion pipeline, driving upsell and cross-sell motions through CSMs who understand customer value deeply - Define and execute a land-and-expand strategy across mid-market and enterprise segments - Build tight alignment with the Sales team on handoff, coverage models, and shared revenue accountability - Lead, develop, and scale a team of CSMs and Support professionals across multiple customer segments - Hire and retain top talent; build a culture of accountability, customer empathy, and continuous improvement - Coach front-line managers and individual contributors to grow in their roles and deliver consistent results - Serve as the voice of the customer internally — translating customer feedback into Product roadmap input, GTM strategy, and executive decision-making - Partner with the CRO and GTM leadership to define CS’s role in CodeSignal’s broader revenue architecture - Work cross-functionally with Product, Engineering, Marketing, and Finance to align on customer lifecycle strategy and investment priorities - Define and refine the CS operating model, including segmentation, coverage ratios, tooling, and team structure - Oversee the Global Support function, ensuring customers receive timely, high-quality technical support - Drive continuous improvement in support operations, including SLA performance, tooling, and self-serve resources Benefits - Globally distributed, fully remote team - Competitive salary, equity, and bonus comp packages - Medical, dental, and vision coverage - 401k matching (US) or pension fund contribution (Global) - Unlimited time off policy - Learning & Development benefits - Physical & Mental Health benefits - Equipment & home office setup stipend Preferred experience - Skilled at cross-functional collaboration, particularly with Sales, Product, and GTM leadership - Background in engineering, computer science, or a technical discipline — or experience selling/servicing technical buyers - Executive presence and business acumen to credibly engage at the C-suite level — both internally with CodeSignal’s leadership team and externally with senior stakeholders at customer organizations; ability to command a room, navigate complex conversations, and represent the CS function with polish and authority - Experience leading and scaling CS teams across mid-market and enterprise segments - Excellent executive communication and presence; comfortable influencing at the C-suite level internally and externally - Proven ability to build scalable CS systems: health scoring, playbooks, onboarding programs, QBR frameworks, and more - Experience at a company serving HR, talent acquisition, or engineering/developer tooling verticals - 7+ years in Customer Success, with at least 4–5 years in a senior leadership role (VP or above) at a B2B SaaS company - Demonstrated ownership of NRR/GRR targets with a track record of improving both retention and expansion revenue - Strong analytical mindset — you use data to identify trends, build business cases, and hold teams accountable to outcomes - Prior experience building or scaling a CS function from an early or mid-stage position through a period of rapid growth - Familiarity with Gainsight, Salesforce, or similar CS/CRM tooling at scale

• Build deep relationships and partnerships across the company and industry to gain alignment on strategy and execution • Define and drive the product roadmap and execution strategies based on insights, data, and business needs. • Build strong partnerships within the company, industry and our customers to align on strategy and execution. • Ensure all products comply with state and lender regulations. • Establish best practices to guide teams and promote continuous process improvement. • Lead initiatives to analyze business problems using internal and external data. • Identify or bring in subject matter experts to interpret data and offer actionable recommendations. • Advise business leaders with data-driven insights to address key business issues and opportunities. • Provide leadership with relevant data to support strategic decision-making. • Manage, coach, and develop employees, ensuring they understand their role in achieving the company's vision and goals. • Drive improvements in product performance, service standards, quality, and market deployment • Drives improvements in product metrics, service standards, quality results and measurements in deploying products into the market

Role Description In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll’s M&A Advisory service line is a leading middle-market M&A advisor. We advise public corporations, financial sponsors, family-owned businesses and other private companies in middle-market buy-side and sell-side M&A transactions globally, with regional teams situated in U.S., Canada, UK, Germany, Ireland, France, China, Brazil and India. Kroll has extensive experience in buy-side and sell-side engagements, capital raising, transaction advisory services and financial sponsor coverage. At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll. - Work on a variety of transactions in all stages, from initial client pitches to transaction closings. - Communicates regulatory, financial information and complex strategic issues in a clear, concise and relevant manner to assist and guide decision-makers in corporate finance transactions. - Ability to market services both to internal partners and external clients, develop client networks, and support efforts in developing and executing sales and marketing strategies. - Ensure quality of client deliverables by having a strong attention to detail. - Mentor and develop Staff, Vice Presidents and Directors. - Individuals will be assigned a wide variety of projects and given as much responsibility as their experience and capabilities permit. Qualifications - Minimum 10 years’ experience at a middle market, reputable boutique or regional investment bank serving the middle market with demonstrable M&A execution experience. - Bachelor's, Master's or MBA degree. - Ability to generate new business through the cultivation of existing relationships as well as the development of new relationships by various efforts including cold calling. - Ability to cross-sell other firm services within Corporate Finance and our other business units of GRA, Cyber, VAS and Kroll Business Services. - Ability to make effective decisions by analyzing information and considering priorities. - Proficient in MS Office, including Excel, Word, and PowerPoint. - Demonstrated experience with managing of day to day aspects of client relationships and projects. - Demonstrated record of leadership and effective management in matrixed organizations. - Excellent written and verbal communication skills that help represent diverse communities. - Experience working with diverse teams. Requirements - In order to be considered for a position, you must formally apply via careers.kroll.com. - Kroll is committed to creating an inclusive work environment. - We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability. Company Description

• Drive Revenue Cycle Management Performance for Designated Set of Hospitals/ ASC’s or Clinics • Assist with Developing strategic roadmap focused on efficiency and quality for assigned projects. • Serve as change agent by communicating and institutionalizing continuous improvement initiatives within process and operations teams • Assist with facilitating Key Revenue Cycle Meetings & Denials Mgmt. Sessions • Support inclusive culture by seeking to understand, share, and institutionalize best practices across process and operations teams • Deliver significant and quantifiable improvement and financial benefit across the organization. • Manage through a Multi-Disciplinary team of local leadership, National leadership and other key individuals needed to drive Revenue Cycle improvements – including any Third Party Vendors in use for Rev Cycle Services. • Focus on business performance that constantly strives to eliminate waste, improve customer satisfaction via the use of continuous improvement tools and methodologies. • Client Facing: Easily establish client relationships and becoming their trusted advisor • Create executive level presentations for internal and external clients regarding project status updates • Ability to adapt to scope, priority and timeline changes • Can motivate project stakeholders to inspire with positivity and encouragement • Stay up-to-date on industry trends and changes in regulations related to healthcare billing and reimbursement.