Role Description Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun. Key Responsibilities - Generate qualified leads through outbound phone and email prospecting - Working closely with our Marketing team to qualify inbound leads - Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo - Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified - Managing lead flow in Salesforce, and tracking qualified leads through acceptance by Sales Representatives - Meeting or exceeding set monthly goals - Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories - Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results Qualifications - Must be fluent in English and possess excellent writing skills - Legally eligible to work in the United States - Ability to grasp basic technical concepts - Strong listening/communication skills and ability to adjust communication style to their target audience - Able to connect to their audience via phone and video conferencing - Be autonomous and driven, with a positive and enthusiastic attitude - Able to work from home and has a dedicated and quiet focus area or workspace - Ability to thrive in a growing, fast-paced work environment - Proficiency in Microsoft Office Suite and/or Google Suite - Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks - Ability to learn and willingness to adapt through coaching - Comfortable and exceptional at managing their own time Desirable Experience and Skills - Bachelor’s Degree or relevant experience preferred - Experience working with Salesforce, Outreach and/or Zoominfo - Knows the basic IT around servers, networking, and AWS services - Has previous working experience or exposure to Slack - Experience working with a variety of partnership models and stakeholder types is a plus - WFH experience - Spanish language skills are a bonus Who you are - You are curious, persistent, and coachable. - You have thick skin and are able to handle rejection well. - Your communication is professional, consistent, and empathetic. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Stock Option Plan

• Build and maintain strong relationships with clients and key stakeholders • Serve as the primary point of contact for customer communication and support • Guide customers through onboarding, implementation, and product adoption processes • Monitor customer engagement, satisfaction, and overall account health • Proactively identify opportunities to improve customer retention and success • Conduct regular client check-ins, business reviews, and follow-up meetings • Collaborate with sales, product, and support teams to address customer needs and ensure a positive experience • Resolve customer concerns and escalate issues when necessary • Identify upselling and cross-selling opportunities within existing accounts • Maintain accurate customer records and account activity within CRM systems • Analyze customer feedback and usage trends to provide strategic recommendations • Support the development and improvement of customer success processes and workflows

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation • Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions • Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk • Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes • Partner closely with Sales to identify and support expansion opportunities across accounts • Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale • Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Title: Automation and Control System Specialist Location: Remote working (Farnborough is UK office), Farnborough, United Kingdom Employees can work remotely Full-time Company Description Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. Transforming Waste into Value At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.. Find out more about Kanadevia Inova at www.kanadevia-inova.com. Job Description Kanadevia Inova are recruiting an Automation & Control System Specialist to establish the digital services execution team to deliver and support digital services projects and provide control system support for our Operation and Maintenance sites. This will be a UK home based role supporting our site where you will be responsible for but not limited to; - Control System Maintenance & Support: Provide technical support, routine maintenance, and troubleshooting for control systems such Siemens PCS7. - System Upgrades & Configuration: Configure and upgrade control systems to meet evolving operational requirements, including hardware upgrades, software patches, and control strategy improvements. - Troubleshooting & Diagnostics: Diagnose and resolve complex technical issues involving hardware, software, Networks and field instruments to minimize system downtime. - System Commissioning: Assist in the commissioning and start-up of new control systems, including hardware installation, software configuration, and system integration. - Customer Training & Support: Provide training and technical support to customers on system operation, maintenance best practices, and safety protocols. The above job duties and responsibilities are intended to describe the general nature of the work and are not intended to be an inclusive list of all responsibilities. Duties and responsibilities may change or vary depending on the specific needs of the business. Qualifications - Bachelor’s degree in electrical engineering, Control Systems Engineering, or a related field. - Solid experience working with industrial control systems, specifically Siemens PCS7, TIA Portal - Hands-on experience with control system integration, HMI/SCADA systems, and field instrumentation. - Proficiency in control logic development (PLC/DCS) and system design. - Familiarity with industry protocols (e.g., Profibus, Modbus, OPC, Ethernet/IP). - Strong knowledge of servers, database systems and data historians Additional Information - Competitive basic salary plus car allowance - 60-80% travel mostly UK and potential need for international travel. - Required to be included in the Call Out Rota. On the days rostered there is a daily call out allowance with overtime paid if physically required to attend site - Reasonable subsistence expenses relating to business travel, accommodation lodge allowance. - Annual performance reviews and bonus awards - Pension scheme, life insurance, Private Medical and Dental - Tailored learning and development opportunities For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.