• First-Pass Accuracy Architecture: Lead the technical design and implementation of strategic configuration logic to ensure flawless first-pass adjudication. Ensure that complex member benefits and provider contract terms are perfectly synchronized with our accuracy goals. • Strategic Process Optimization: Identify and address configuration gaps by optimizing edit logic and implementing enhanced precision-based review triggers to ensure payment precision at the point of initial intake. • Evolution of Automated Solutions: Lead the integration of automated solutions to improve efficiency and accuracy in plan configuration. Utilize data-forward strategies to analyze configuration data, identify trends, and proactively mitigate payment inaccuracies. • Cross-Functional Synergy: Act as the primary strategic bridge between Configuration, Payment Integrity, Clinical Review, and Compliance. Ensure that plan designs and regulatory requirements are translated into actionable, high-precision configuration logic. • Lean Team Leadership: Provide hands-on, "player-coach" leadership for a small, high-impact team of specialists, fostering a culture of excellence, accountability, and continuous technical learning. • Technical Documentation: Develop best practices and documentation for advanced configuration procedures.

• Own member engagement strategy across key channels, with telemarketing / live agent outreach as a critical lever alongside IVR, SMS, email, direct mail, and related touchpoints. • Design end-to-end engagement journeys that improve member activation and action across use cases such as opt-in, kit activation, kit return, visit scheduling, and downstream follow-through. • Build segmentation, messaging, and channel strategies tailored to health plan populations including Medicare Advantage, Medicaid, Commercial ACA, and other relevant lines of business. • Partner with Analytics, ML / AI, and operations teams to build targeting approaches, decision frameworks and reporting that help us understand what is and is not working across programs, with particular focus on telemarketing and live agent outreach performance. • Help shape how predictive models and ML-driven recommendations can be used to prioritize outreach, improve telemarketing targeting, optimize outreach cadence and channel selection, and increase member action rates. • Lead A/B testing and optimization across messaging, scripts, creative, timing, sequencing, and channel mix, with particular attention to what improves connection and conversion in telemarketing and phone-based outreach. • Partner with teams responsible for scripts, templates, print, digital comms, and implementation to ensure engagement strategy is translated into effective, compliant execution. • Partner with client-facing and commercial teams to bring engagement strategy into health plan conversations early, helping shape program design, channel approach, and performance expectations upfront.

• Developing and delivering customer plans to achieve volume objectives and primary day-to-day selling interface at customer HQ • Manage direct account sales of McCormick product offerings, policies and procedures, score-carding, annual planning reviews, determine pricing, forecast & distribution for existing brands and new products • Sell-in of retail controllables with customer (mix, promotion, shelf, display) and manage deal negotiations • Determine appropriate product mix and gain subsequent distribution • Manage trade spend promotion system • Overnight travel required to key markets/accounts as needed to support the business (25%)

• Serve as Owlet's primary internal medical resource and clinical decision-making authority. • Review and interpret adverse event reports, product complaints, and post-market safety signals. • Support development of medical safety narratives for regulatory submissions. • Provide medical review and sign-off on clinical study protocols and informed consent forms. • Advise Owlet's telehealth implementation and digital health initiatives. • Serve as Principal Investigator on Owlet-sponsored clinical investigations. • Maintain current GCP certification and working knowledge of FDA IDE regulations. • Develop and deliver medical and clinical education programs for internal teams. • Provide medical and clinical input into commercial strategy and support the Sales function. • Serve as a credible external clinical voice for Owlet with KOL engagement. • Contribute clinical content to regulatory submissions and filings.