Everly Health

• Own member engagement strategy across key channels, with telemarketing / live agent outreach as a critical lever alongside IVR, SMS, email, direct mail, and related touchpoints. • Design end-to-end engagement journeys that improve member activation and action across use cases such as opt-in, kit activation, kit return, visit scheduling, and downstream follow-through. • Build segmentation, messaging, and channel strategies tailored to health plan populations including Medicare Advantage, Medicaid, Commercial ACA, and other relevant lines of business. • Partner with Analytics, ML / AI, and operations teams to build targeting approaches, decision frameworks and reporting that help us understand what is and is not working across programs, with particular focus on telemarketing and live agent outreach performance. • Help shape how predictive models and ML-driven recommendations can be used to prioritize outreach, improve telemarketing targeting, optimize outreach cadence and channel selection, and increase member action rates. • Lead A/B testing and optimization across messaging, scripts, creative, timing, sequencing, and channel mix, with particular attention to what improves connection and conversion in telemarketing and phone-based outreach. • Partner with teams responsible for scripts, templates, print, digital comms, and implementation to ensure engagement strategy is translated into effective, compliant execution. • Partner with client-facing and commercial teams to bring engagement strategy into health plan conversations early, helping shape program design, channel approach, and performance expectations upfront.

• define and own the go-to-market strategy for public sector buyers • build and maintain a targeted account list and territory plan • develop positioning, narratives, and commercial models • own the sales channel for public sector accounts • lead end-to-end deal cycles • partner with Enterprise AM/CS teams to expand existing health plan relationships • own the channel strategy for government funding • map decision-makers and influencers across Medicaid agencies • lead and coordinate RFP/RFI and competitive bid responses • work closely with Growth, Product, and Clinical to shape public sector-ready offerings • partner with Finance to model ROI, budget impact, and funding pathways • help define and document repeatable playbooks for public sector sales

• Scalable consumer experiences: designing web experiences that are intuitive, conversion-focused, and built to scale across our growing product portfolio • Design system development: building and documenting Figma components and patterns that bring our refreshed brand to life • High-fidelity craft: delivering polished UI, interactive prototypes, and production-ready specs that set the bar for quality • Cross-functional partnership: collaborating with product, engineering, and brand to shape solutions and ship work that moves the needle • User insight integration: conducting usability tests, synthesizing feedback, and iterating designs based on real user behavior

• Support Everlywell on a flexible, as-needed basis • Researching, drafting, and editing clinical content for accuracy and audience for patients, providers, and general consumers • Creating or refining scripts tied to diagnostic results and clinical care programs • Reviewing and updating existing content for clinical accuracy, health literacy, and alignment with current guidelines • Supporting product detail pages, blog posts, engagement communications, and patient-facing care plan language • Conducting targeted literature reviews and telehealth industry research to support new or evolving clinical programs and topic areas • Translating clinical requirements into clear, usable program summaries or workflow visuals • Identifying gaps in existing clinical documentation and recommending improvements • Supporting training and reference materials for internal teams or healthcare providers

We are seeking experienced genetic counselors to provide telehealth (video and telephone) genetic counseling consultations to patients with a variety of indications, including rare disease, pharmacogenetics, hereditary cancer, cardiogenetics and reproductive genetics. Consultations are a combination of consumer-initiated testing results and more traditional pre- and post-test counseling. We are seeking a contractor to provide a minimum of 5 hours of scheduled consults weekly, with at least some availability on nights and weekends. Key Responsibilities: Provide pre- and post-test genetic counseling consultations via telephone or video for a variety of indications Generating consult summary reports for the patient’s records Coordinate limited test ordering through lab portals Utilizing peer-reviewed literature and internal resources genetic counseling and documentation to provide individualized patient care Required Qualifications:

• Scalable consumer experiences: designing web experiences that are intuitive, conversion-focused, and built to scale across our growing product portfolio • Design system development: building and documenting Figma components and patterns that bring our refreshed brand to life • High-fidelity craft: delivering polished UI, interactive prototypes, and production-ready specs that set the bar for quality • Cross-functional partnership: collaborating with product, engineering, and brand to shape solutions and ship work that moves the needle • User insight integration: conducting usability tests, synthesizing feedback, and iterating designs based on real user behavior

• Provide pre- and post-test genetic counseling consultations via telephone or video for a variety of indications • Generating consult summary reports for the patient’s records • Coordinate limited test ordering through lab portals • Utilizing peer-reviewed literature and internal resources genetic counseling and documentation to provide individualized patient care