• Leading a team of engineers and designers in the design, development, installation, and maintenance of electrical substations • Responsible for development of substation design packages for clients across the US • Prepare or oversee the preparation of cost estimates and schedules for physical design projects • Manage the execution of physical design projects of all sizes • Conduct performance evaluations and provide feedback • Provide technical leadership and mentorship to direct reports • Act as the primary point of contact for clients • Ensure compliance with all relevant industry standards and regulations • Perform quality reviews of your direct report’s work • Assist in continuous improvement initiatives

• Collaborate in designing and building resilient software for complex applications • Develop and maintain components using React and Next.js • Work with APIs from generative AI providers • Create automations that leverage generative AI to enhance process efficiency • Write and manage scripts and automations using JavaScript and Python • Perform basic data management using Supabase and PostgreSQL • Identify and resolve technical issues, both independently and collaboratively • Maintain clear and precise documentation of code, workflows, and system behaviors • Experiment with new technologies and modern DevOps practices • Lead the implementation phase by overseeing code quality, performing reviews, and ensuring adherence to best practices

• You independently coordinate the planning and implementation of IT projects • You support the IT team, work closely with our Product Owner, Lead Developer and UX designer, and contribute to active knowledge sharing • You design and develop scalable software architectures • You create strategic plans for the further development of our product • You conduct regular code reviews and ensure the code meets the highest quality standards • You focus on our frontend components and ensure they work seamlessly with our backend • You can also support the development of backend components when required • You identify and resolve technical issues and optimize existing systems for improved performance and scalability • You implement and monitor security measures to ensure data integrity and confidentiality • You help maintain our automated build, test and deployment pipelines to increase the efficiency and reliability of development processes • You take ownership and help us grow from a well-running startup into a successful company

Role Description Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets. Responsibilities - Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems. - Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action. - Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. - Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up. - Escalates and communicates unresolved technical issues. - Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems. - Collaborates and communicates with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations. - Promotes service contracts and follows-up on service contract renewal through customer relationships. - Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate. - Responsible for accurately documenting service activities performed in a customer service report in a timely manner. - Responsible for the oversight and accuracy of assigned Service Inventory. - Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting. - Performs other duties and responsibilities as assigned by the Area Service Manager. Skills & Capabilities - Strong Organizational and Time Management Skills - Ability to Triage & Prioritize - Work Under Pressure - Exercise Good Judgement - Ability to communicate effectively to/with a variety of audiences: customers, peers, management - Technically and process oriented - Ability to work independently, managing assigned territory with minimal direction to achieve daily goals - Ability to lift up to 50 lbs - Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals Qualifications - Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered. - Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing). - Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred. - Working knowledge of Lab Information Systems and computer network connectivity a plus. - Working knowledge of Microsoft Office 365 preferred. - Ability to participate in rotational on-call coverage to provide support as required. - Ability to work extended and flexible workdays to ensure customer interactions are resolved. Requirements - Up to 90% travel to cover assigned territory - Up to 30% of overnight travel - Valid driver’s license required Benefits - Medical, dental, and vision insurance - 401k plan retirement benefits with an employer match - Paid vacation and sick leave - Eligible for participation in a commission plan - Eligible for a performance-based bonus