• You independently coordinate the planning and implementation of IT projects • You support the IT team, work closely with our Product Owner, Lead Developer and UX designer, and contribute to active knowledge sharing • You design and develop scalable software architectures • You create strategic plans for the further development of our product • You conduct regular code reviews and ensure the code meets the highest quality standards • You focus on our frontend components and ensure they work seamlessly with our backend • You can also support the development of backend components when required • You identify and resolve technical issues and optimize existing systems for improved performance and scalability • You implement and monitor security measures to ensure data integrity and confidentiality • You help maintain our automated build, test and deployment pipelines to increase the efficiency and reliability of development processes • You take ownership and help us grow from a well-running startup into a successful company

Role Description Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets. Responsibilities - Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems. - Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action. - Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. - Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up. - Escalates and communicates unresolved technical issues. - Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems. - Collaborates and communicates with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations. - Promotes service contracts and follows-up on service contract renewal through customer relationships. - Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate. - Responsible for accurately documenting service activities performed in a customer service report in a timely manner. - Responsible for the oversight and accuracy of assigned Service Inventory. - Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting. - Performs other duties and responsibilities as assigned by the Area Service Manager. Skills & Capabilities - Strong Organizational and Time Management Skills - Ability to Triage & Prioritize - Work Under Pressure - Exercise Good Judgement - Ability to communicate effectively to/with a variety of audiences: customers, peers, management - Technically and process oriented - Ability to work independently, managing assigned territory with minimal direction to achieve daily goals - Ability to lift up to 50 lbs - Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals Qualifications - Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered. - Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing). - Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred. - Working knowledge of Lab Information Systems and computer network connectivity a plus. - Working knowledge of Microsoft Office 365 preferred. - Ability to participate in rotational on-call coverage to provide support as required. - Ability to work extended and flexible workdays to ensure customer interactions are resolved. Requirements - Up to 90% travel to cover assigned territory - Up to 30% of overnight travel - Valid driver’s license required Benefits - Medical, dental, and vision insurance - 401k plan retirement benefits with an employer match - Paid vacation and sick leave - Eligible for participation in a commission plan - Eligible for a performance-based bonus

Role Description As a Software Engineer II on the Lifecycle Platform team, you will be part of the broader Growth organization and partner closely with Lifecycle Marketing, Distribution, Insights, Data Platform, Analytics, and ML teams. Our mission is to design and operate the infrastructure that transforms rich customer data into actionable, high-impact engagement. - Design and build scalable backend services that power our unified communications platform across SMS, email, push, and future channels. - Develop systems for real-time, event-triggered messaging and self-serve marketing automation and experimentation capabilities. - Translate large, complex datasets into high-leverage marketing capabilities through APIs, streaming pipelines, and reverse ETL workflows. - Partner closely with product managers, lifecycle marketing, data insights, analytics, and data platform teams to define requirements and deliver impactful, data-driven solutions. - Lead medium-sized projects independently—proactively identifying risks, managing ambiguity, and driving execution from design through launch. - Strengthen our engineering culture by improving system reliability, accelerating iteration, and clearly communicating technical trade-offs to cross-functional stakeholders. Qualifications - Bachelor’s degree in Computer Science, Engineering, or Mathematics, or a related field (or its equivalent) + 3 years of experience. - Experience building and operating microservices and APIs in a cloud environment (preferably AWS). - Proficiency in at least one backend language such as Kotlin, Java, Ruby, or Python. - Demonstrated ability to independently execute on projects, navigate ambiguity, and collaborate effectively with cross-functional partners. - Excellent written and verbal communication skills with the ability to work in a distributed team. Requirements - Experience supporting Marketing, Growth, or GTM teams, particularly in environments involving CDPs, customer segmentation, or campaign orchestration. - Experience with reverse ETL tools (e.g., Hightouch, Census), data pipeline tooling (e.g., Airbyte, Fivetran, Databricks), or marketing automation platforms (e.g., Iterable, Braze, or Salesforce Marketing Cloud). - Familiarity with real-time event streaming systems and high-throughput messaging architectures. - Experience integrating with third-party APIs and building systems that ingest, transform, and expose large volumes of data. - Track record of leading medium-to-large projects and contributing to system design decisions with long-term platform impact. Benefits - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly. - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada). - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only). - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only). - Income protection benefits, including life insurance and disability coverage for added financial security. - Paid time off, sick leave, and company holidays, in line with local requirements. - Paid family and parental leave to support caregiving and major life moments (duration varies by country). - Family-centered benefits to support fertility, parenthood, and caregiving needs. - Employee Assistance Program (EAP) offering mental health support and life-centered resources. - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only). - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you. - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from. - Connection and community through team events, all-company updates, and employee resource groups (ERGs). - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

• Design, develop, and publish Tableau dashboards and data visualizations in Tableau Cloud/Server to support client reporting and internal analytics. • Translate stakeholder requirements into clear, well-structured dashboards, optimizing usability (filters, parameters, navigation) and ensuring consistency of metric definitions. • Package, version, and document in Confluence and GitHub; follow established branching and review practices. • Own the ongoing health and evolution of Tableau reporting assets, including standardization, metric integrity, and user experience improvements across teams. • Implement lightweight data quality checks and validation steps to confirm measures and dimensions are accurate and aligned to governed definitions. • Coordinate updates and releases with the Analytics Platform team, including change notes and stakeholder walkthroughs. • Develop efficient data sources and queries for Tableau using Snowflake; apply best practices for extracts vs live, row-level security, and query optimization. • Monitor dashboard performance and usage, iterating to reduce load times and improve responsiveness • Partner with Analytics Engineering on data modeling and definitions as needed for Tableau consumption. • Collaborate with Client Services and business stakeholders to translate business questions into reporting requirements, iterate on solutions, and run demos to gather feedback and drive continuous improvement. • Provide training and support for power users and business users adopting new dashboards. • Contribute to a culture of data-driven decision-making across teams. • Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.