• Monitor project billing; ensure invoices are accurate, timely, and in accordance with the contract. • Collaborate with project managers and other stakeholders to ensure accurate billing, and timely delivery of invoices. • Utilize and manage multiple billing and financial systems, ensuring data integrity and accuracy in all transactions. • Preparing and presenting regular reports on billing activities, revenue, and financial performance to management. • Create domestic and international invoices according to company practices; submit invoices to customers as needed. • Prepare daily cash receipts as needed. • Prepare for audits as needed. • Other projects as assigned.

• Create and maintain CRM entries/client accounts in NetSuite, ensuring accurate entry of client data • Review CRM entries entered by other team members to ensure data accuracy and support timely billing operations • Process upgrades, downgrades, add-ons, prorations, promotional discounts, credits, and other changes related to client billing under the guidance of senior team members • Escalate complex issues to senior team members when necessary • Support the broader billing team with administrative and data-entry tasks as needed • Other tasks as needed to help the team meet objectives and requirements

Role Description The Trust Concierge Team provides high quality customer service by responding to telephone inquiries, requests, and problems for an affluent client base where the bank is acting as trustee, agent or custodian. Responsibilities include: - Resolving problems and errors. - Processing routine customer service requests. - Ensuring compliance with legal requirements and monitoring risk within designated authority levels. - Serving as the first point of contact for clients serviced by an administrative team. - Performing wire callbacks to prevent fraud and assure wire accuracy for WM Banking and Trust departments. - Auditing Medallion Signature Guarantee requests and applying them as needed. Qualifications - Associate's degree, or equivalent work experience. - Two to five years of experience in client/customer service, and fiduciary activities. Requirements - Thorough knowledge of, and experience in, personal trust administration, fiduciary regulations, and trust services. - Thorough knowledge of fiduciary services and compliance/regulatory reporting. - Thorough knowledge of systems and procedures, as well as operations areas and responsibilities. - Strong problem-solving and negotiation skills. - Ability to handle basic to difficult customer calls. - Proven commitment to high quality customer service. - Strong time management skills to maximize client assistance while maintaining high customer service levels. - Excellent interpersonal, verbal and written communication skills. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Role Description This position in Abbott Diagnostics Remote Services and Support team is responsible for providing accurate and timely assistance, technical information, and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships. - This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently. - Communicate with customers (via phone, chat & email) to answer their enquiries, understand and answer their technical questions, and assess their needs. - Able to understand hardware, software, and reagents issues. - Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases. - Record accurate information in the appropriate system and ensure follow-up with the “Off-hours” team and specific country team. - Apply clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction. Additional responsibilities include: - Promoting the technical expertise of support personnel. - Promote customer adoption of contacting Remote support as the troubleshooting first point of contact. - Instrument monitoring via dashboard visualization platform and provide a proactive call to customers. - Perform proactive analysis using the tools provided and assist in proving the concept of unplanned to planned instrument downtime. Core Job Responsibilities: - Responsible for implementing and maintaining the effectiveness of the quality system. - Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided). - Work with cross-functional teams to propose, recommend, and provide resolution to issues. - Level I & II support for customer’s problem resolution. - Improve Customer Net Promoter Score (NPS). Quality of support and customer satisfaction will be measured through Abbott NPS. Key Performance Metrics: - Improve Customer satisfaction score (NPS). - Improve Phone Resolution Rate. - Decrease Phone Abandon Rate. - Improve First Line Resolution Rate by reducing Dispatched. - Service Tickets Compliance. Qualifications - Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems). - Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience. - Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science. - Experience in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved. - Excellent problem-solving and communication skills. - Ability to work in team-oriented environments, adaptability, and high initiative. - Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia). - Understanding of customer nuance and culture of the country supported. - Fluency in English is expected as trainings, documentation, and ticketing are done in English. - Open to flexible staggered working hours due to the time difference of the supported countries/region.