Role Description The Trust Concierge Team provides high quality customer service by responding to telephone inquiries, requests, and problems for an affluent client base where the bank is acting as trustee, agent or custodian. Responsibilities include: - Resolving problems and errors. - Processing routine customer service requests. - Ensuring compliance with legal requirements and monitoring risk within designated authority levels. - Serving as the first point of contact for clients serviced by an administrative team. - Performing wire callbacks to prevent fraud and assure wire accuracy for WM Banking and Trust departments. - Auditing Medallion Signature Guarantee requests and applying them as needed. Qualifications - Associate's degree, or equivalent work experience. - Two to five years of experience in client/customer service, and fiduciary activities. Requirements - Thorough knowledge of, and experience in, personal trust administration, fiduciary regulations, and trust services. - Thorough knowledge of fiduciary services and compliance/regulatory reporting. - Thorough knowledge of systems and procedures, as well as operations areas and responsibilities. - Strong problem-solving and negotiation skills. - Ability to handle basic to difficult customer calls. - Proven commitment to high quality customer service. - Strong time management skills to maximize client assistance while maintaining high customer service levels. - Excellent interpersonal, verbal and written communication skills. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Role Description This position in Abbott Diagnostics Remote Services and Support team is responsible for providing accurate and timely assistance, technical information, and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships. - This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently. - Communicate with customers (via phone, chat & email) to answer their enquiries, understand and answer their technical questions, and assess their needs. - Able to understand hardware, software, and reagents issues. - Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases. - Record accurate information in the appropriate system and ensure follow-up with the “Off-hours” team and specific country team. - Apply clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction. Additional responsibilities include: - Promoting the technical expertise of support personnel. - Promote customer adoption of contacting Remote support as the troubleshooting first point of contact. - Instrument monitoring via dashboard visualization platform and provide a proactive call to customers. - Perform proactive analysis using the tools provided and assist in proving the concept of unplanned to planned instrument downtime. Core Job Responsibilities: - Responsible for implementing and maintaining the effectiveness of the quality system. - Customers Phone support and perform instrument monitoring from dashboard visualization platform (Training and Guidance will be provided). - Work with cross-functional teams to propose, recommend, and provide resolution to issues. - Level I & II support for customer’s problem resolution. - Improve Customer Net Promoter Score (NPS). Quality of support and customer satisfaction will be measured through Abbott NPS. Key Performance Metrics: - Improve Customer satisfaction score (NPS). - Improve Phone Resolution Rate. - Decrease Phone Abandon Rate. - Improve First Line Resolution Rate by reducing Dispatched. - Service Tickets Compliance. Qualifications - Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems). - Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience. - Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry, Bachelor of Science. - Experience in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved. - Excellent problem-solving and communication skills. - Ability to work in team-oriented environments, adaptability, and high initiative. - Multiple language knowledge is an added advantage (Thai, Tagalog, Mandarin, Bahasa Indonesia). - Understanding of customer nuance and culture of the country supported. - Fluency in English is expected as trainings, documentation, and ticketing are done in English. - Open to flexible staggered working hours due to the time difference of the supported countries/region.

Role Description Executes activities to fulfil sponsor oversight responsibilities and to maintain inspection-readiness, including: - Maintain Study Inspection Readiness Tools - Coordinate and oversee periodic study-level TMF/Master File (MF) QC - Perform Periodic TMF/MF QC on behalf of Study/EAP Management - Customization of the study’s Expected Document List (EDL) in collaboration with the CROs - Collaborate with extended study team to develop, maintain, and execute activities according to the study Sponsor Oversight Plan - Ensure appropriate documentation of oversight and inspection-readiness tasks is maintained - Ensure handover documents are created, signed and filed in TMF - In collaboration with CRO, support creation, execution and maintenance of TMF/MF Plan - Supports key study start-up activities, in collaboration with CRO and internal functions as needed - Support compliance and quality deliverables - Create and maintain internal study/program trackers and systems as needed, including mailboxes and collaboration forums - Support budget management activities including Qualifications - Bachelor’s degree required preferably in medical or biological science or equivalent by experience - Knowledge and understanding of the clinical study and drug development processes, GCP/ICH guidelines - Excellent written and verbal communication skills as well as proven collaboration and influencing skills - Team oriented and flexible; ability to respond quickly to shifting demands and opportunities - Demonstrated ability to collaborate as well as work independently - Ability to effectively work with Clinical Research Organizations/External Providers - Preferred background in medical affairs/investigator initiated studies - Proven ability to interact widely and effectively within the company across regions, functions and culture - Ability to manage competing priorities Benefits - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Role Description The Nurse Patient Access Specialist serves as the primary point of contact for patients, healthcare providers, and field representatives within a Patient Support Services (PSS) program. This role is responsible for facilitating patient access to therapy by: - Conducting benefit investigations - Verifying insurance eligibility - Supporting prior authorizations and appeals - Assisting with copay and patient assistance programs Bilingual Clinical Care Managers may also discuss the patient’s disease state and treatment options. The Nurse Patient Access Specialist supports patients throughout their treatment journey while ensuring a high level of service, compliance, and coordination across stakeholders. Qualifications - Licensed Practical Nurse or Registered Nurse with 1 year post registration experience; or equivalent education, training, and experience - 3–5+ years of experience in medical billing, reimbursement, or insurance verification - Robust understanding of payer coverage and reimbursement (medical and pharmacy) - Experience in a contact center or patient support environment - Proficiency with Microsoft Office and CRM systems - Strong written and verbal communication skills - High attention to detail and multitasking ability - Ability to work independently in a virtual environment - Problem-solving and solution-oriented mindset - Knowledge of HIPAA and data privacy requirements - Must reside in the country where the role is posted Requirements - Support clinical discussions with patients regarding the disease state and products supported by the program - Provide patient education on self-injections or use of injectable devices in accordance with program SOPs - Serve as the primary point of contact for patients, providers, and stakeholders - Conduct inbound and outbound calls to support program services - Perform insurance benefit investigations and verify coverage - Support prior authorizations and appeals processes - Assist with copay and patient assistance program enrollment - Provide ongoing patient support and adherence coordination - Document all interactions accurately and timely - Deliver high-quality customer service across communication channels - Collaborate with field representatives and internal teams - Manage patient caseloads with timely follow-up - Ensure compliance with HIPAA and regulatory requirements - Identify and report adverse events and product complaints - Troubleshoot issues and escalate as needed - Maintain knowledge of program policies and processes - Support onboarding and training of new employees - Meet quality standards and KPIs - Perform additional duties as assigned Benefits - Potential base pay range: $62,000 - $104,000 annually - Actual base pay may vary based on qualifications, location, and schedule - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered - Range of health and welfare and/or other benefits