Wellcove/CHCS-Services

Role Description We are seeking a skilled Reporting Specialist to analyze business data, create accurate and insightful reports, and support decision-making across departments. The ideal candidate will have strong analytical abilities, experience with data tools, and the ability to present complex information clearly and concisely. Essential Job Functions - Collect, interpret, and validate data from multiple sources, ensuring accuracy and consistency - Create, maintain, and manage advanced reporting, dashboards, and BI solutions - Perform and document data analysis, validation, and mapping/design to improve reporting quality - Review and enhance existing systems, and collaborate with teams to integrate new reporting tools - Conduct market or operational research to identify trends and support strategic decisions - Develop and implement data collection systems to optimize statistical efficiency and data quality - Prepare executive-level reports summarizing trends, patterns, and forecasts using relevant data - Work with management and stakeholders to gather requirements, provide updates, and build relationships - Maintain compliance with data handling policies and ensure confidentiality of sensitive information - Identify process improvements to streamline reporting workflows and reduce errors - Analyze EVV data to identify missed visits, documentation inconsistencies, and compliance risks - Monitor visit verification trends and recommend corrective actions - Partner with operations to strengthen oversight and ensure adherence to state and federal EVV requirements - Perform monthly reporting - Other projects as defined Qualifications - Familiarity with automation tools to improve reporting efficiency - Excellent computer skills including, proficient with Microsoft Office Suite, NitroPro, and PowerBi - Ability to work remotely and independently - Excellent communication skills - Willing to learn new duties and technology-related skills, as required - Collaborative team spirit Education and Experience - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. Physical Requirements - Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. - Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Role Description This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Qualifications - High school diploma or general education degree (GED); and six months related call center experience and/or training. - Preferred: Associate’s degree. - Preferred: Experience with Long Term Care Insurance preferable in a Call Center setting. - Preferred: 2 years related call center and customer service experience. Requirements - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC. - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Physical Requirements - Frequently required to sit; use hands, fingers, handle, or feel; and talk or hear. - Occasionally required to reach with hands and arms. - Must occasionally lift and/or move up to 15 pounds. - Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. - Must be able to present and speak simultaneously in meetings. - Prolonged periods sitting at a desk and working on a computer and phone line usage. - Ability to read, hear, speak, use keyboard, reason and problem solve. - Requires the use of office equipment such as computer terminals, telephones, or copiers. - Close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading. Required Skills/Abilities - Accurately entering data via Windows-based environment. - Intermediate computer skills. - Knowledge use of basic math and English spelling and grammar skills. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. - Ability to deal with problems involving a few concrete variables in standardized situations. Company Description At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Role Description The Long-Term Care (LTC) Claims Examiner is responsible for the accurate and timely adjudication of long-term care insurance claims. This role ensures compliance with policy provisions, regulatory requirements, and company standards while delivering a high level of customer service to policyholders, providers, and internal stakeholders. - Review, evaluate, and adjudicate Long Term Care claims in accordance with policy provisions and established guidelines - Analyze claim documentation including invoices, care plans, and provider credentials - Apply knowledge of Coordination of Benefits (COB), Medicare, Medicaid, and other payer sources when applicable - Ensure claims are processed within established turnaround times and service level agreements (SLAs) - Communicate effectively with policyholders, providers, and internal teams regarding claim status, requirements, and determinations - Identify and request additional documentation when necessary to support claim decisions - Maintain accurate and detailed claim notes in system of record - Ensure compliance with HIPAA and all applicable regulatory and privacy requirements - Participate in quality assurance activities and implement feedback for continuous improvement - Support training and mentoring of new or junior staff as needed Qualifications - High school diploma or equivalent required; associate or bachelor’s degree preferred - 2+ years of experience in insurance claims, healthcare administration, or Long-Term Care claims processing - Strong understanding of Long-Term Care policies, benefits, and eligibility criteria preferred - Knowledge of medical terminology and healthcare documentation - Proficiency in claims systems and Microsoft Office (Excel, Word, Outlook) - Strong analytical and decision-making skills - Excellent written and verbal communication skills - Ability to manage multiple priorities in a fast-paced environment Requirements - Attention to Detail - Critical Thinking & Problem Solving - Customer Focus - Time Management & Productivity - Compliance & Risk Awareness - Team Collaboration Company Description At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Summary This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties. Supervisory Responsibilities: This job has no supervisory responsibilities. Duties/Responsibilities: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Standard Company Requirements: - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Education and Experience: High school diploma or general education degree (GED); and six months related call center experience and/or training. Preferred Experience - Associate’s degree - Experience with Long Term Care Insurance preferable in a Call Center setting - 2 years related call center and customer service experience Physical Requirements: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the associate is frequently required to sit; use hands, fingers, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The associate must be able to present and speak simultaneously in meetings. - Prolonged periods sitting at a desk and working on a computer and phone line usage. - Ability to read, hear, speak, use keyboard, reason and problem solve. - Requires the use of office equipment such as computer terminals, telephones, or copiers. - Close visual acuity to perform activities such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading. Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Accurately entering data via Windows-based environment - Intermediate computer skills - Knowledge use of basic math and English spelling and grammar skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Purpose The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. Duties/Responsibilities: - Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. - Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. - Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. - Gather required information from clients accurately record data in Wellcove’s platforms/systems. - Maintain organized documentation for all client interactions, training sessions, and compliance activities. - Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. - Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. - Comply with customer support objectives and performance standards. - Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. - Other duties as assigned. Required Skills/Abilities: - Excellent computer skills including proficiency with Microsoft office applications. - Accountable and able to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Willingness to learn new duties and technology-related skills as required. - Ability to effectively multi-task. - Collaborative team spirit. - Ability to pass background screening and drug test (includes marijuana). - Ability to provide responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. - Able to provide reliable internet connection and access to a smart phone. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Purpose The Scheduling Coordinator is responsible for efficiently organizing, managing, and maintaining schedules to ensure smooth operations and optimal use of resources. This role involves coordinating and scheduling assessment appointments with Nurse Assessors, resolving scheduling conflicts, and serving as a central point of communication between team members, clients, and nurse assessors. The Scheduling Coordinator plays a critical role in ensuring deadlines are met, priorities are balanced, and workflows remain seamless, contributing to the overall success and productivity of the organization. Duties/Responsibilities: - Schedule, manage, and maintain schedules for appointments. - Coordinate with stakeholders to ensure availability. - Utilize scheduling software and tools to manage calendars and track schedules. - Update and communicate schedule conflicts promptly. - Serve as the primary point of contact for scheduling inquiries. - Make outbound calls to complete assessment scheduling - Prioritize tasks and activities to align with organizational goals. - Answering inbound phone calls for messages left from outbound calls - Maintain confidentiality and professionalism in managing sensitive scheduling information. - Provide feedback and recommendations to enhance scheduling efficiency - Other projects as defined Required Skills/Abilities: - Excellent computer skills including proficient with Microsoft office applications, Adobe Acrobat. - Ability to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. - Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Ability to multi-task and work in multiple systems. - Willingness to learn new duties and technology-related skills as required. - Collaborative team spirit. Education and Experience: - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. - School Diploma or GED required. Physical Requirements: - Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands,and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. This position plays an integral role in the success of our assessment service. Responsible for managing the end-to-end inventory to ensure assessments are handled efficiently, effectively, and in a quality manner. Partner with leadership to identify areas for improvement in service and workflow and ensure efficient and proper handling of assessments and escalations. Duties/Responsibilities: - Responsible for managing multiple end-to-end inventory streams for assessments: Monitors daily, weekly and monthly inventory to ensure assessments are handled timely (within agreed upon Service Levels (SLAs)) and appropriately - Improve and streamline processes by re-designing workflows, processes and procedures - Excellent people management skills and able to work under pressure - Provide and implement a suggestion and feedback process to promote and support an environment of continuous process improvement - Audit team’s phone calls, stats, and completed tasks to measure associates’ accuracy to policies and procedures - Perform monthly reviews with employees to ensure thorough understanding of goals and expectations - Provide strategic leadership in assessing and addressing gaps across the National Network of Nurse Assessors, ensuring optimal geographic distribution, clinical expertise, and operational readiness. - Oversee the design and implementation of comprehensive recruitment strategies to expand the assessor network in underserved and high‑priority regions, aligning growth with organizational goals and service demand. - Direct initiatives to drive adoption of the organization’s digital assessment platform, including developing training frameworks, change‑management approaches, and engagement strategies to increase utilization and standardization across the network. - Guide cross‑functional collaboration to strengthen workforce capacity, enhance assessment quality, and support long‑term scalability of the national program. - Interact with stakeholders at multiple levels and dynamically lead business and service to define and deliver solutions - Ensure ongoing success of quality and process improvement strategies across multiple data sources through metrics and analysis - Translate customer critical quality characteristics to operational requirements and continuous improvement opportunities - Provide authoritative advice and guidance to team including associate training, coaching or monitoring where appropriate - Ensure team delivers outstanding customer service via phone and email, displaying professionalism, empathy, and a sense of urgency - Display a genuine willingness to assist escalated situations and proactively identify solutions - Other projects, as defined Required Skills/Abilities: - People Management - Proven ability to manage multiple, complex inventories - Excellent computer skills including but not limited to proficiency in Microsoft Office Suite of applications, Nitro Pro Acrobat, - Ability to work remotely and independently - Display a positive ‘can do’/customer-first attitude - Excellent communication skills and appropriate etiquette and ability to manage a wide range of personalities - Demonstrate a high level of proficiency in the use of the English language in oral and written forms - Drive to learn new techniques and technology-related skills as required - Collaborative team spirit Education and Experience: - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Role Description The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. - Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. - Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. - Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. - Gather required information from clients and accurately record data in Wellcove’s platforms/systems. - Maintain organized documentation for all client interactions, training sessions, and compliance activities. - Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. - Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. - Comply with customer support objectives and performance standards. - Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. - Other duties as assigned. Qualifications - Excellent computer skills including proficiency with Microsoft office applications. - Accountable and able to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. - Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Willingness to learn new duties and technology-related skills as required. - Ability to effectively multi-task. - Collaborative team spirit. - Ability to pass background screening and drug test (includes marijuana). - Ability to provide responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. - Able to provide reliable internet connection and access to a smart phone. Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Summary This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties. Supervisory Responsibilities: This job has no supervisory responsibilities. Duties/Responsibilities: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Standard Company Requirements: - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Education and Experience: High school diploma or general education degree (GED); and six months related call center experience and/or training. Preferred Experience - Associate’s degree - Experience with Long Term Care Insurance preferable in a Call Center setting - 2 years related call center and customer service experience At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Who We Are Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. Job Summary This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties. Supervisory Responsibilities: This job has no supervisory responsibilities. Duties/Responsibilities: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Standard Company Requirements: - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Education and Experience: High school diploma or general education degree (GED); and six months related call center experience and/or training. Preferred Experience - Associate’s degree - Experience with Long Term Care Insurance preferable in a Call Center setting - 2 years related call center and customer service experience At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.