• Implementation of upstream/source systems • Analysis of clients' business processes and development of solutions for an optimal financial accounting workflow • Implementation of the selected upstream systems and training clients in their use • Documentation and handover of implemented processes to the team responsible for monthly execution • Support for internal firm administration and DATEV permissions management • Execution of DATEV data transfers • Development of custom reports and management accounting analyses for clients • Client communication and project management, including implementation plans with time estimates

Member Solutions Counselor Hybrid Remote • Southfield, MI • Member Solutions Full-time Member Solutions Counselor, Southfield, MI (Hybrid if local/Remote if Not) Do you enjoy helping people who have fallen on hard times? In the Member Solutions Counselor role, You'll be responsible for: - Keeping open lines of communication with delinquent members for early intervention counseling. - Working closely with investor credit unions and maintaining positive working relationships with their collection staff. - Using your problem-solving abilities to tackle any issues head-on, keeping all parties informed as necessary as you work toward resolutions. - Making daily outbound calls to review members' financial status and develop workable repayment arrangements. You'll have the opportunity to: - Be creative in your approach to developing appropriate resolutions that meet the requirements of all parties involved. - Communicate effectively to convey options to members. - Confidently make quick decisions. - Use sympathy to deescalate situations swiftly. - Display your grit and perseverance during challenging situations. You'll have: - A minimum of 1 year of collections or customer service experience. - Strong verbal and written communication skills. - Excellent organizational skills, aiding your ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment. - Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines. Who We Are We are Mortgage Center and a CUSO – Credit Union Service Organization. We are owned by and originate mortgages for credit unions, as well as for ourselves, and have been doing so since 1990. You may not know it, but the mortgage industry is a fun, fast-paced, dynamic place to work. If the opportunity to work with teams of other high performers, to do exhilarating work, sounds like the place you want to be, then Mortgage Center is looking for you. Growth Opportunities If you are ambitious, bring new ideas, and create exceptional results, you will find opportunities to be rewarded. Mortgage Center always has room for one more smart, talented person. Our Advice Don’t wait. If you are worried about your qualifications, don’t be. We hire smart and talented people for all kinds of roles because smart and talented people are, well, smart. They figure stuff out. Fast. You can do this.

• Contact delinquent customers to collect and reestablish a payment pattern • Negotiate or renegotiate payment schedules to avoid foreclosure • Approve and calculate short term repayment plans • Ensure adherence to regulatory requirements for collections process • Work with internal/external staff and investor contacts to maximize potential for collection • Work directly with investor contacts to complete requested tasks • Take part in investor conference calls • Become familiar with loss mitigation practices and how they apply to default operations • Assist borrowers with completing financial packages • Advise borrowers of potential consequence of foreclosure or bankruptcy • Maintain servicing system with appropriate default holds and codes • Attend all training sessions for department • All other duties as assigned by management

Role Description The Concurrent Review Case Manager is responsible for telephonic monitoring and the documentation of medical treatment and comparing it to established criteria to determine if treatment meets established guidelines. In addition, the Concurrent Review Case Manager monitors patients' progress toward recovery for early identification of continuing care needs in an attempt to facilitate discharge for specified populations. This position works closely with Medical Management Physician leadership and various internal departments. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Associate Degree in Nursing or higher - Active Texas RN license or multistate compact RN license - 5+ years of nursing experience in concurrent review - Managed Care knowledge Requirements - Certification in area of specialization, BSN - ACP certification - Case Management Certification - 2+ years in area of specialization, 2+ years of Case Management/Utilization Review experience - Proven program development skills - Proven communication and problem-solving skills; Computer literate Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.