Atento logo
Atento

Leading Next Generation CX

Retention Specialist

Customer Retention SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 89,377Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

29 days ago

Salary

R$1.3K - R$1.6K / month

Seniority

Senior

High SchoolPortuguese

Job Description

Retention Specialist

Atento

• Inbound support to students via phone and WhatsApp to probe and understand the reasons for enrollment cancellation; • Perform system procedures to prevent students from withdrawing from the college; • Identify student needs and provide practical, objective solutions; • Handle different types of situations reported by students; • Use internal systems to record interactions and execute support actions.

Job Requirements

  • Be at least 18 years old;
  • Have completed at least a high school diploma;
  • Good communication skills;
  • Experience in Sales is a plus;
  • Negotiation and persuasion skills;
  • Basic computer and typing skills.

Benefits

  • Transport voucher;
  • Meal voucher and/or food allowance;
  • Life insurance;
  • Funeral assistance;
  • Childcare subsidy / Babysitter allowance / Support for children with disabilities;
  • Product discounts;
  • Dental care coverage;
  • Family Health+ program;
  • Discounts at gyms / sports activities;
  • Educational partnerships with course discounts;
  • Career development plan;
  • Pet plan;
  • Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit options, and salary advance).

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