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Icaro Tech logo
Icaro Tech

We are experts in Digital Transformation and Automation.

Service Desk Analyst – Day Shift 12x36

AnalystAnalystFull TimeRemoteSeniorTeam 201-500Since 1997H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

14 days ago

Salary

0

Seniority

Senior

High SchoolPortugueseUnix

Job Description

Service Desk Analyst – Day Shift 12x36

Icaro Tech

• First-level support for client requests via ticketing system, email, and phone; • Log all support interactions in ticket management tools; • Monitor and oversee the client environment, checking systems and machines to ensure full operation; • Analyze and perform preventive maintenance in the client environments; • Maintain the monitoring system; • Receive and execute service requests (SR) from clients; • Receive and analyze incident tickets; • Provide workarounds to minimize client impact; • Escalate and engage other teams when necessary;

Job Requirements

  • Basic computer skills;
  • Knowledge of Windows and Microsoft Office;
  • Basic understanding of Unix;
  • Availability to work the 12x36 shift rotation;
  • High school diploma (secondary education completed);
  • Clear and effective communication;
  • Teamwork;
  • Initiative;
  • Logical reasoning;
  • Critical thinking and a sense of urgency;
  • Basic English (reading, writing);
  • Intermediate IT knowledge (systems and hardware);
  • Experience in customer-facing support;
  • Experience with ticketing/incident management tools;

Benefits

  • Work anywhere: can work remotely or from one of our offices
  • Birthday off
  • Flexible working hours
  • Meal allowance
  • Food allowance
  • Transportation allowance
  • No dress code
  • TotalPass (corporate wellness benefit)
  • Health insurance
  • Dental insurance
  • Partnerships with professionals and establishments
  • Tuition assistance for postgraduate studies
  • Language course scholarship
  • Training and development program
  • Tutoring and mentorship program
  • Home office allowance
  • Childcare assistance
  • Life insurance
  • Employee referral bonus
  • Profit sharing
  • Breaktime: HR-led follow-up

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