• Drive Xero’s growth within the US market • Ensure sales operations are efficient and compliant • Lead efforts in sales forecasting, territory management, and segmentation models • Implement streamlined processes and quarterly improvement projects • Provide insights to sales leadership for achieving revenue targets • Collaborate with Sales and Finance teams on local initiatives

• Diagnose knowledge, process, and tool gaps that impact revenue teams' productivity • Develop continuous enablement strategies, ensuring the commercial team has the right knowledge and resources to perform • Create and optimize sales and service playbooks, standardizing best practices and commercial messaging • Design and improve ramp-up programs to reduce time to productivity for new hires • Implement change management frameworks to ensure adoption of new processes, methodologies, and tools • Work with the Tools squad to ensure efficient use of commercial platforms and systems • Measure the impact of Enablement initiatives by analyzing productivity and conversion KPIs • Create and maintain a knowledge repository to ensure teams have quick access to strategic materials • Collaborate with the Insights squad to turn performance data into concrete improvement actions • Develop rituals and alignment cadences between Enablement, Sales, Customer Success (CS), and other revenue areas

Description Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application process, Artificial Intelligence will be used in the hiring process for this role Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report onsite three times per week, at minimum. GM Canada's Customer Care and Aftersales team is looking to hire a self-driven, independent professional with a sales and analytical mindset to take on an exciting opportunity that has a huge amount of career potential with one of Canada's biggest and storied automotive companies. In this role, you will develop professionally during a rotation term through key areas of the Customer Care & Aftersales team to gain foundational industry knowledge, business development and sales and service knowledge. Upon completion of this rotation, there would be an opportunity to work in either the Customer Care and Aftersales team located in Oshawa Ontario or relocate across Canada in a District Manager Aftersales or District Service Manager position. To be successful in this position, you will need to: - Serve as a key liaison between GM Canada and dealerships across Canada - Achieve Parts Sales, Customer Retention, and Customer Satisfaction Objectives - Complete and implement Service and Parts marketing and sales promotional activities - Keep abreast the newest digital media and consumer communication trends. - Collaborate with Dealers to help them provide outstanding sales and service experiences to customers. - Utilize strong analytical skills to drive efficiencies in Warranty administration. - Consult with Dealers to help them provide superior sales and service experiences. - Collaborate with Senior Leadership at GM Canada and Dealer Operators, Fixed Operations Managers, and Front-line Dealership Staff to positively grow the business Additional Job Description: - Successful Completion of a Univeristy Degree or College Diploma. - Unrestricted mobility and ability to relocate anywhere within Canada after successful completion of the training assignment - 2+ years of relevant work experience. - Superior analytical abilities combined with great decision-making skills. - Excellent written and verbal communication, interpersonal and leadership skills - Ability to work independently and in cross-functional team environments. - Bilingual (English/French) considered an asset (written and spoken). - Valid Driver's License. Compensation The salary range for this role is $76,100.00 to $114,300.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Benefits: The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others: - Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave. - Healthcare, dental and vision benefits including health care spending account and wellness incentive. - Life insurance plans to cover you and your family. - Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement. - GM Vehicle Purchase Plan for you, your family, and friends. THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Design and own end-to-end onboarding programs for AE, BDR, and partnerships roles — covering product knowledge, sales process, tool proficiency, and Flex's ICP • Build role-specific certification paths and 30/60/90-day ramp benchmarks; track and report on time-to-productivity for every new hire • Partner with sales managers to identify where new reps are breaking down and close those gaps fast • Develop and maintain a living sales playbook by segment — covering AE, BDR, and partner motions — updated quarterly or as the product and market evolve • Build and manage a content library: battle cards, objection-handling guides, competitive positioning, case studies, and discovery frameworks • Own call coaching infrastructure via Apollo — build review cadences, scorecards, and feedback loops that make managers more effective coaches • Facilitate enablement sessions (live, async, and AI-assisted) that are role-specific and tied to real deal scenarios, not generic training content • Champion and reinforce a consistent sales methodology across AE and BDR teams — including discovery, qualification, and multi-stakeholder navigation • Partner with RevOps to ensure Salesforce stages, fields, and dashboards reflect how the team actually sells • Identify execution gaps in the funnel (conversion rate drops, stage stall, ACV variance) and build targeted programs to address them • Own the sales enablement workstream for every new product launch — from pre-launch rep readiness and certification to post-launch reinforcement and feedback loops back to product; at Flex's current pace of product development this is a core, recurring responsibility not a one-off project • Partner with the RevOps Director on sequence strategy and outbound tooling (Clay, Apollo, Orum) to ensure BDR enablement keeps pace with GTM experiments • Define and own a core set of enablement KPIs: ramp time, content adoption, methodology adherence, win rate by segment, and pipeline conversion by rep cohort • Report on program effectiveness to sales leadership on a regular cadence and use that data to continuously improve