• Cold calling (using direct phone numbers of decision-makers) • Conducting discovery calls • Building and maintaining relationships with prospective clients • Preparing marketing analyses • Ongoing training in IT marketing and sales

• Prospecting for new business opportunities via outbound initiatives. • Qualifying, nurturing and developing a volume of inbound leads on set target accounts. • Generating sales-ready meetings and opportunities for the Account Executives. • Researching contacts and generating demand through call and email campaigns & attend marketing events. • Developing lead qualification and prospect engagement using phone and chat system to achieve/ exceed set quotas. • Using and maintaining our SaaS toolkit (CRM, Sales engagement platform) to keep data accurate.

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends • Follow up on inbound leads effectively and efficiently • Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone • Use Salesforce and Grafana dashboards for lead and account management and research • Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn • Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them • Consistently meet new business opportunity and pipeline targets • Collaborate with cross-functional teams such as marketing and sales to win as a team

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends • Follow up on inbound leads effectively and efficiently • Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone • Use Salesforce and Grafana dashboards for lead and account management and research • Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn • Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them • Consistently meet new business opportunity and pipeline targets • Collaborate with cross-functional teams such as marketing and sales to win as a team