• Manage all AGFA imaging equipment in assigned territory • To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

• Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

• Manage all AGFA imaging equipment in assigned territory • To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins • Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team • Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory • Work with sales in identifying DR prospects and provide technical support during pre and post sales activity • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment) • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations • Perform DR / IMAGING and x-ray room experience is required • Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems • Installs software, hardware and executes performance analysis as needed for DR and imaging • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.

• Assist Area Directors develop their skills while building one-on-one relationships with them. • Train Area Directors in our processes and procedures via phone conferences. • Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients. • Work both individually and within a small, close-knit team to solve problems. • Answer incoming phone calls to cover current staffing pattern needs. • Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors. • Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.