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At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.
Care Access Coordinator
Location
United States
Posted
13 days ago
Salary
$21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Care Access Coordinator
Lucet
Role Description The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. Essential Functions - Administrative & Operational Execution: - Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency. - Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards. - Member & Provider Support: - Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA. - Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff. - Care Coordination & Case Management Support: - Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions. - Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration. Qualifications - Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR - High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting - Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data. - Ability to talk and type simultaneously while navigating systems during live member interactions. - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Requirements - Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met. - Ability to work independently to meet team objectives/goals. - Professional demeanor in response to all situations regardless of the nature or circumstances of the situation. - Able to manage multiple tasks in a fast-paced, changing environment. - Ability to work within a collaborative, team-oriented environment. Benefits - Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive. - Comprehensive health benefit options: Medical, dental, and vision coverage. - 401(k) with competitive employer match. - Company-paid life and disability insurance. - Paid parental leave and wellbeing incentives. - Generous paid time off, including volunteer time. - Flexible spending accounts for healthcare and dependent care. - Professional development opportunities and tuition reimbursement. - Remote work flexibility (role-dependent). - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. Working Conditions - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems. - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls.
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