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Application Support Engineer, L3
Location
Arizona + 13 moreAll locations: Arizona | Connecticut | Florida | Illinois | New Jersey | New York | North Carolina | Ohio | Oklahoma | Maryland | Massachusetts | Pennsylvania | Texas | Utah
Posted
68 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer, L3
Phorest Software
• Delivering a high standard of technical customer service and building strong customer relationships • Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools • Be part of a team of software engineers, attending stand-ups, and planning sessions • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner. • Escalation of appropriate issues to the Product and Development teams • Creating and maintaining concise and clear knowledge articles • Mentoring for Level 2 (L2) engineers to help them progress in their career
Job Requirements
- Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
- Experience with relational databases (MySQL, PostgreSQL, etc.)
- Experience working with APIs (REST/JSON, GraphQL)
- Ability to read and analyse application and/or database logs
- Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
- Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
- Ability to adapt quickly to changing priorities and customer needs
- Growth mindset - willingness to hone and develop your skills
- Basic understanding of fundamentals of programming
Benefits
- Medical
- Dental
- Life
- AD&D
- Short Term Disability
- EAP
- Wellness perks
- 401(k)
- Range of upgraded insurance options
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