Phorest Software logo
Phorest Software

Phorest is your all-in-one solution to managing and growing your business. #TogetherWeGrow

Application Support Engineer, L3

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500Since 2003H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 13 moreAll locations: Arizona | Connecticut | Florida | Illinois | New Jersey | New York | North Carolina | Ohio | Oklahoma | Maryland | Massachusetts | Pennsylvania | Texas | Utah

Posted

11 days ago

Salary

0

Seniority

Senior

Job Description

Application Support Engineer, L3

Phorest Software

• Delivering a high standard of technical customer service and building strong customer relationships • Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools • Be part of a team of software engineers, attending stand-ups, and planning sessions • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner. • Escalation of appropriate issues to the Product and Development teams • Creating and maintaining concise and clear knowledge articles • Mentoring for Level 2 (L2) engineers to help them progress in their career

Job Requirements

  • Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
  • Experience with relational databases (MySQL, PostgreSQL, etc.)
  • Experience working with APIs (REST/JSON, GraphQL)
  • Ability to read and analyse application and/or database logs
  • Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
  • Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
  • Ability to adapt quickly to changing priorities and customer needs
  • Growth mindset - willingness to hone and develop your skills
  • Basic understanding of fundamentals of programming

Benefits

  • Medical
  • Dental
  • Life
  • AD&D
  • Short Term Disability
  • EAP
  • Wellness perks
  • 401(k)
  • Range of upgraded insurance options

Related Categories

Related Job Pages

More Application Engineer Jobs

IDEXX logo

Senior Application Security Engineer

IDEXX

To enhance the health and well-being of pets, people, and livestock

Full TimeRemoteTeam 10,001+Since 1983H1B Sponsor

• Conduct security architecture reviews and threat modeling sessions with development teams using STRIDE methodology • Perform application security assessments across 20+ security verification service offerings including SAST/DAST analysis, manual code review, API security testing, authentication/authorization testing, and vulnerability validation • Execute hands-on security testing of web applications, APIs, mobile applications, and cloud-native services • Analyze and validate security findings from automated tools (GitHub Advanced Security, Synack, Tenable, AquaSec) and provide actionable remediation guidance • Support penetration testing engagements and coordinate with third-party security assessment vendors (Synack ST+)

Maine + 2 moreAll locations: Maine | New Hampshire | Massachusetts
$120K - $150K / year
Raymond James logo

Senior Engineer, Application Development

Raymond James

Raymond James is a diversified financial services holding company that was founded in 1962. The company provides financial services to corporations, municipalit

Title: Senior Engineer, Application Development Location: FL - Saint Petersburg - 880 Carillon Pkwy Tower 1 time type Full time job requisition id R-0010987 Job Description Summary Job Description DUTIES: - Enhance and maintain Java-based applications and contribute to the development of new solutions by analyzing requirements and identifying areas for improvement. - Apply strong software engineering principles, including object-oriented design, design patterns, and core Java best practices. - Design, develop, and manage RESTful APIs and backend integration components. - Diagnose, troubleshoot, and resolve complex production and application defects to ensure stability and performance. - Collaborate with cross-functional teams to design, develop, test, and deliver scalable Java applications and services. - Participate in all stages of the SDLC, including development, code reviews, testing, deployment, and release activities. - Work closely with Development Managers, Engineers, Business Analysts, and Project Managers to ensure alignment across teams. - Stay current with emerging Java frameworks, tools, and technologies; build proof-of-concepts as needed. - Recommend improvements to existing codebases and promote reuse of components to enhance efficiency and maintainability. - Support testing and validation procedures; review test results, document findings, and take corrective actions as required. - Conduct proper root-cause analysis to prevent recurring issues, defects, and schedule impacts. - Participate in on-call rotations and occasional non-standard work hours as required. - Perform other development-related duties as assigned. REQUIREMENTS: - Bachelor’s degree in Computer Science, MIS, or related. - Five (5) years in any occupation with development or engineering experience. - Five (5) years in any occupation with development or engineering experience must include: - Experience with Java, Spring, SpringBoot, Hibernate/JPA, web services – REST/SOAP, JMS, MDB, CXF, and SLF4J; - Experience of relational DBMS technologies like SQL Server; - Experience with REST architecture, experience with NodeJS; - Experience working in continuous integration environment leveraging open-source tools such as Jenkins or Git; - Experience with SDLC lifecycle for agile & waterfall methodologies. SALARY: $145,642 per year Education Work Experience Certifications Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Florida
$0 / year
Agilent Technologies logo

Pre-sales Application Engineer

Agilent Technologies

Headquartered in Santa Clara, California, Agilent Technologies is an international company that provides measurement products and solutions to the life sciences, chemical analysis,

• Assists sales account managers and product specialists to meet or exceed sales quota • Provides sales and customers with technical/scientific expertise on LC and LCMS • Collaborates with the sales team in the development of technical sales strategies • Analyzes customer requirements and recommends appropriate solutions

Hong Kong
Keysight Technologies, Inc. logo

Senior Application Engineer

Keysight Technologies, Inc.

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Full TimeRemoteTeam 10,001

Role Description Identify and understand security and compliance needs, their implications and potential risks. Recommend and drive action plans with management and stakeholders. - Collaborate with customer relation teams to address pre-sales security and compliance inquiries. - In-depth working knowledge of IT General Controls like user management, change management, backup, and interface controls. - Manage multiple compliance programs, such as Sarbanes Oxley, PCI-DSS, NIST800-171, ISO27001, UK CE+, TISAX or SOC2. Ensure ongoing compliance and timely certification renewal. - Develop and maintain an advisory relationship with internal stakeholders and provide compliance consultation. Qualifications - Bachelors or Masters Degree or University Degree or equivalent in IT, Business Informatics or related fields. - Strong presentation and communication skills. - Understanding of the definition, implementation and assessment of IT and business controls. - Ability to work independently, willingness to constantly learn and stay on top of the ever-changing landscape of security & compliance requirements. Company Description Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

India
Job Closed