• Assists sales account managers and product specialists to meet or exceed sales quota • Provides sales and customers with technical/scientific expertise on LC and LCMS • Collaborates with the sales team in the development of technical sales strategies • Analyzes customer requirements and recommends appropriate solutions

Role Description Identify and understand security and compliance needs, their implications and potential risks. Recommend and drive action plans with management and stakeholders. - Collaborate with customer relation teams to address pre-sales security and compliance inquiries. - In-depth working knowledge of IT General Controls like user management, change management, backup, and interface controls. - Manage multiple compliance programs, such as Sarbanes Oxley, PCI-DSS, NIST800-171, ISO27001, UK CE+, TISAX or SOC2. Ensure ongoing compliance and timely certification renewal. - Develop and maintain an advisory relationship with internal stakeholders and provide compliance consultation. Qualifications - Bachelors or Masters Degree or University Degree or equivalent in IT, Business Informatics or related fields. - Strong presentation and communication skills. - Understanding of the definition, implementation and assessment of IT and business controls. - Ability to work independently, willingness to constantly learn and stay on top of the ever-changing landscape of security & compliance requirements. Company Description Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Role Description Within this role you deliver IT projects and services for business applications in the Manufacturing, Quality and Operations Technology domain. - You support IT applications with a special focus on Manufacturing Execution Systems, such as Pas-X. - You are in charge of a number of ITIL defined processes such as service requests, change management, disaster recovery, life cycle, incident and problem management. - You manage external suppliers and contractors to secure project support and business continuity according to service level agreements. - Together with other Solution Architects you will define the technical design of the IT solutions and you contribute to process standardization and optimization. - As part of your daily work, you ensure proper documentation of all activities performed in projects and during service management (e.g. qualification documents, work instructions, change requests, vulnerability management, etc.). - In your role as Qualification Owner, you will be accountable for all compliance aspects of dedicated GxP relevant systems. Qualifications - You hold a Bachelor degree in computer science, engineering or a natural science degree combined with strong IT knowledge. - Experienced delivery manager with a minimum of 5 years relevant practice and exposure to an industrial IT environment with clear responsibilities, ideally for manufacturing, supply chain or quality systems. - You have comprehensive technical knowledge and hands-on experience of Koerber PAS-x system, ideally you have experience with Kubernetes and Docker technology. - You have a solid understanding of OT system architecture landscape and its components. - You have solid expertise in scripting and querying and how to use it in automation and reporting. - You are a self-motivated, highly engaged and autonomous individual with a strong ownership and service attitude. - You are a continuous learner, always eager to understand the technical background of system behavior and to stay up-to-date with latest technology. - You are a Team player who is used to work remotely in an international organization. - Thoroughly familiar with current IT/OT industry trends for manufacturing and underlying technology. - You possess broad IT infrastructure knowledge (i.e. OS, DB, system hardening, etc.), solid presentation and communication skills and a solid foundation in IT service management methodology (preferably ITIL certification). - Excellent command of written and spoken English. Business fluent Spanish, French, German or Chinese is a plus. Benefits - We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. - We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. - We are committed to creating access and opportunities for all to develop and grow at your own pace. - Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Role Description As a Technical Support Engineer, you ensure the seamless operation of software applications by providing exceptional technical support to authorized customers and Agilent employees. You play a crucial role in providing technical assistance, troubleshooting, and in collaborating with cross-functional teams to address customer concerns and enhance the overall user experience. This position requires providing second-level support, handling support tickets, and remotely assisting with installs and troubleshooting. - Provide prompt and effective technical support to end-users experiencing software-related issues. - Analyze, troubleshoot, and diagnose software application issues, utilizing remote support tools to assist customers in problem-solving, aiming for swift and accurate problem resolution. - Collaborate in an efficient and timely manner with product support engineering and R&D teams (or other required stakeholders) as required on escalations to resolve complex technical issues, thereby resulting in optimal customer solutions. - Create and contribute detailed documentation to a working knowledge base for common issues and their resolutions. - Provide enhancement requests and defect reporting on recurring issues for continuous improvement of the software applications. - Gather and report customer feedback on software usability and issues, providing insights to improve the overall user experience. - May present information at conferences, seminars and e-seminars. - Not incentive-eligible. - Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. - Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Qualifications - Bachelor's degree in Computer Science, Information Technology, Laboratory Technology, or related field, or equivalent years of direct relevant work experience. - 8+ years proven experience in a technical support role for Agilent or similar software applications. - Familiarity with customer support tools, ticketing systems, and remote assistance software including the use of collaborative tools and various communication platforms. - Strong understanding of software and applications working in a distributed system architecture or a web environment. - Proficient in troubleshooting techniques and methodologies. - Excellent written/verbal communication skills and excellent time management/organizational skills. - Ability to work independently and collaboratively in a remote environment. - Customer-focused with a dedication to providing exceptional support. - Analytical mindset and good problem-solving skills. - Patience and empathy when dealing with end-users. - Adaptability to learn new technologies and software applications quickly. Benefits - This job has a full time weekly schedule. - Includes the option to work remotely. - The full-time equivalent pay range for this position is $133,120.00 - $249,600.00/yr plus eligibility for bonus, stock and benefits. - Pay ranges are determined by role, level, and location. - During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Company Description Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.